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Headers22
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Q: Mysterious random total shut downs following 3.1 update

Ok, I updated lastnight without a hitch. But now I get random complete shut downs of the phone. It has happened twice. In both instances the phone has come back after doing a hard reboot. Anyone else having this problem?

On my soap box for a minute: EVERY OS update that apple has released for the 3g since I've owned it (other than the last 2.1XX update) has cause problems. The 3.01 update caused it to hang and slow down to a crawl despite two different restores and reinstallations of everything and now this. How hard can it be to write an OS for a maximum of 3 hardware configurations? Does apple actually test this stuff before it goes out? If the slogan is "It just works" well it just doesn't when it comes to apples ability to provide a functional OS for one of their premiere devices.

Iphone 3g, Windows Vista, itunes 9

Posted on Sep 10, 2009 7:44 AM

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Headers22

Q: Mysterious random total shut downs following 3.1 update

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  • by slumpbuster,

    slumpbuster slumpbuster Sep 15, 2009 8:18 AM in response to RestlessFool
    Level 1 (0 points)
    Sep 15, 2009 8:18 AM in response to RestlessFool
    ****......just when I thought I was in the clear (after making it a full day with no coma's) my 3G just went dead.

  • by carolinacharlie,

    carolinacharlie carolinacharlie Sep 15, 2009 8:26 AM in response to Headers22
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    Sep 15, 2009 8:26 AM in response to Headers22
    Just wanted to add my "me too" to this thread. I went to the Genius Bar Sunday and was told the I could buy a replacement phone for $199 (I'm off warranty) or I could have a complete firmware restore done there at the Apple store (to insure a "good" copy of the firmware). I returned yesterday after backing up my contacts and had the firmware restore performed, then spent all of last night syncing apps & media back to my phone.

    This morning, another unexplained shutdown.

    I've got a call with Apple support scheduled for 1:15pm. I'll report back with any news.

  • by SingingFriar,

    SingingFriar SingingFriar Sep 15, 2009 8:36 AM in response to RestlessFool
    Level 1 (4 points)
    Sep 15, 2009 8:36 AM in response to RestlessFool
    I had two semi-comas yesterday that was able to get out of, and I noticed that I had a black screenshot in my photo roll. Has anyone else noticed a screenshot as a result of a coma? That could explain the battery drain.

  • by Ineiub,

    Ineiub Ineiub Sep 15, 2009 8:36 AM in response to Headers22
    Level 1 (0 points)
    Sep 15, 2009 8:36 AM in response to Headers22
    Hello to everyone I`m writing from Japan and I had this problem two times in the past two days.

  • by sakatuni,

    sakatuni sakatuni Sep 15, 2009 8:39 AM in response to Headers22
    Level 1 (0 points)
    Sep 15, 2009 8:39 AM in response to Headers22
    I've had the same problem too, 3 times in two days... I talked to support yesterday and they told me to just restore the phone through itunes. I did it and it has not done it again, yet. She didn't know of anyone else having this problem. I guess they don't read these post. Let you know if it makes it through the day.

  • by tottoroo02,

    tottoroo02 tottoroo02 Sep 15, 2009 8:45 AM in response to SingingFriar
    Level 1 (0 points)
    Sep 15, 2009 8:45 AM in response to SingingFriar
    mine has done that as well. the black screenshots. but my battery has been fine before and after the 3.1 update.

  • by cduff33,

    cduff33 cduff33 Sep 15, 2009 9:11 AM in response to Headers22
    Level 1 (0 points)
    Sep 15, 2009 9:11 AM in response to Headers22
    Another "me too" here. Very frustrating as you do not know its in a coma state until you go to use it. I also saw a black photo in my camera roll and actually heard the camera shutter sound once right before it locked up.

    Message was edited by: cduff33

  • by Hawkeye64,

    Hawkeye64 Hawkeye64 Sep 15, 2009 9:22 AM in response to cduff33
    Level 1 (0 points)
    Sep 15, 2009 9:22 AM in response to cduff33
    I've seen a few messages that mention something about the camera, so I thought I'd check my Photos app. it says "Camera Roll (1)" but when I select it I get "No Photos". Not sure if the camera has anything to do with Comas, but this is an issue (saying there are pictures when there isn't any).

  • by kalpol,

    kalpol kalpol Sep 15, 2009 9:34 AM in response to Headers22
    Level 1 (0 points)
    Sep 15, 2009 9:34 AM in response to Headers22
    Mine too - 3g 8gb, auto-offs then goes unresponsive (4-5x in last 24 hours). After a while starts responding again and it appears all my button presses during the time it was off are queued and then executed when it comes back on. Have not tried a hard reset yet.

  • by danegreat,

    danegreat danegreat Sep 15, 2009 9:34 AM in response to Headers22
    Level 1 (0 points)
    Sep 15, 2009 9:34 AM in response to Headers22
    I had the random shutdown with my Iphone 3GS and I my wife experienced it on the first generation Ipod touch after I passed it on to her. Strange enough the IPOD touch never had an issue until I updated it to 3.0/01. I returned my iphone 3GS and was given a new one and I have not seen the shutdown issue since. I did however see a problem where the back lighting refuse to come on in full after depress the menu button on the bottom of the phone.

  • by Jesko Jachens,

    Jesko Jachens Jesko Jachens Sep 15, 2009 9:40 AM in response to Headers22
    Level 1 (0 points)
    Sep 15, 2009 9:40 AM in response to Headers22
    after installing to 3.1 it takes my phone alway 3 to 7 seconds to show the unlock screen when I try to wake it up. absolutely annoying!

  • by John Gillespie,

    John Gillespie John Gillespie Sep 15, 2009 9:46 AM in response to Headers22
    Level 1 (10 points)
    Sep 15, 2009 9:46 AM in response to Headers22
    Suggestion: On the Mac you sync the iPhone with, open the Console application. On the left sidebar, go to Files>CrashReporter>MobileDevice>xxx iPhone (where xxx is the name of your iPhone).
    There you will see any crash reports, which will help narrow down what is causing your crashes. Each crash incident logs here with the name of the app and the date/time as part of the crash log.

    I was getting several Springboard crashes.

    [Sorry, don't know the procedure to find this info if you sync with a PC]

  • by J.Kyle,

    J.Kyle J.Kyle Sep 15, 2009 10:09 AM in response to Headers22
    Level 1 (0 points)
    Sep 15, 2009 10:09 AM in response to Headers22
    Same thing is happening with my 3g. Have to hard-reset to get it to turn back on. Grumble.

  • by osbjmg,

    osbjmg osbjmg Sep 15, 2009 10:21 AM in response to blaklable187
    Level 1 (0 points)
    Sep 15, 2009 10:21 AM in response to blaklable187
    This isn't a solution, why did you accept a new 3G with old software? The problem is in the new software from what I can tell - are you going to load 3.1 and submit your findings?

  • by Mr. Mojo Rising,

    Mr. Mojo Rising Mr. Mojo Rising Sep 15, 2009 10:26 AM in response to Headers22
    Level 1 (0 points)
    Sep 15, 2009 10:26 AM in response to Headers22
    Add me to the list. My iPhone 3G has been going into a coma repeatedly since upgrading to 3.1. Note that if you have an alarm set and the phone goes into a coma in sleep mode, the alarm will NOT go off. Thankfully, I did not have any early appointments on the morning when I discovered this.

    Per suggestions earlier in this thread, I turned of fraud warnings and switched from push to manual fetch for my Exchange email. Hopefully, that will help until this issue is fixed by Apple.
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