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Headers22
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Q: Mysterious random total shut downs following 3.1 update

Ok, I updated lastnight without a hitch. But now I get random complete shut downs of the phone. It has happened twice. In both instances the phone has come back after doing a hard reboot. Anyone else having this problem?

On my soap box for a minute: EVERY OS update that apple has released for the 3g since I've owned it (other than the last 2.1XX update) has cause problems. The 3.01 update caused it to hang and slow down to a crawl despite two different restores and reinstallations of everything and now this. How hard can it be to write an OS for a maximum of 3 hardware configurations? Does apple actually test this stuff before it goes out? If the slogan is "It just works" well it just doesn't when it comes to apples ability to provide a functional OS for one of their premiere devices.

Iphone 3g, Windows Vista, itunes 9

Posted on Sep 10, 2009 7:44 AM

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Headers22

Q: Mysterious random total shut downs following 3.1 update

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  • by Richard Spangler,

    Richard Spangler Richard Spangler Sep 15, 2009 4:12 PM in response to Richard Spangler
    Level 1 (5 points)
    Sep 15, 2009 4:12 PM in response to Richard Spangler
    Well now I cannot get it to turn on at all. Held down both buttons for over a minute. I know my batt is fully charged. Any ideas. Id rather not exchange it until Apple fixes the bug.

  • by Jan Greve,

    Jan Greve Jan Greve Sep 15, 2009 4:31 PM in response to Headers22
    Level 1 (0 points)
    Sep 15, 2009 4:31 PM in response to Headers22
    same problems here (freezing, not responding)

    this seems to be only occuring when i'm not connected to a wifi network, on my trip to munich this days it happend a lot (2-3 times a day) when i was in the city but never when i was at "home", where i was logged into the wifi network.

    i have no calenders synced over the air nor contacts and am not using mobileme.
    16gb 3g here. worked fine until the 3.1 update.

  • by John Gillespie,

    John Gillespie John Gillespie Sep 15, 2009 4:39 PM in response to Headers22
    Level 1 (10 points)
    Sep 15, 2009 4:39 PM in response to Headers22
    Here is a list of the crashes I have had on my iPhone.Your crash reports are available on Macs in the following directory: Users/<yourname>/Library/Logs/CrashReporter/MobileDevice/<youriphone>

    SpringBoard2009-09-10-142627John-Gillespies-iPhone.crash
    SpringBoard2009-09-09-185447John-Gillespies-iPhone.crash
    SpringBoard2009-09-09-185655John-Gillespies-iPhone.crash
    SpringBoard2009-09-09-220427John-Gillespies-iPhone.crash
    SpringBoard2009-09-10-142415John-Gillespies-iPhone.crash
    SpringBoard2009-09-10-171212John-Gillespies-iPhone.crash
    SpringBoard2009-09-10-200645John-Gillespies-iPhone.crash
    SpringBoard2009-09-10-171006John-Gillespies-iPhone.crash
    dataaccessd2009-09-10-200659John-Gillespies-iPhone.crash
    dataaccessd2009-09-12-100857John-Gillespies-iPhone.crash
    FlightControl2009-09-10-165750John-Gillespies-iPhone.crash
    aggregated-2009-09-10.crash
    aggregated-2009-09-11.crash
    aggregated-2009-09-12.crash
    aggregated-2009-09-13.crash
    aggregated-2009-09-14.crash
    LowBatteryLog-2009-09-12-042901.crash
    ResetCounter.crash
    2009-09-09-185951.panic.crash
    2009-09-10-142931.panic.crash
    2009-09-10-171515.panic.crash

    There were very few crashes recorded until I upgraded to 3.1. I think in the last 5 days I have recorded more crashes than in the last 6 months.

  • by barakthecat,

    barakthecat barakthecat Sep 15, 2009 4:40 PM in response to Headers22
    Level 1 (0 points)
    Sep 15, 2009 4:40 PM in response to Headers22
    Update for me, I did a Restore in iTunes of the phone and then recovered from my last backup. Not only did I have no coma's for the day, but the battery life is significantly better than it has been, the battery has yet to hit 20% after 14 hours of use and I typically have to plug in in the middle of the day to boost the battery.

    It sounds like not everyone has tried the Restore since it hasn't worked for some people, but I would encourage you to at least try it.

  • by almond81,

    almond81 almond81 Sep 15, 2009 4:41 PM in response to Headers22
    Level 1 (0 points)
    Sep 15, 2009 4:41 PM in response to Headers22
    I'm sure I don't need to explain the details of the problem. It's the same thing. Randomly "suspends" the phone. Hard reset required and has happened 4 times in the last 4 hours.

    The only apps I have been using were Tweetie and possibly Safari/SMS.

  • by sendthistopeej,

    sendthistopeej sendthistopeej Sep 15, 2009 4:43 PM in response to almond81
    Level 1 (0 points)
    Sep 15, 2009 4:43 PM in response to almond81
    Yet another case of random shut downs. No pattern to the behavior that I can detect. Also some other odd symptoms that showed up at the same time: apps that crash on launch, and notification buzzes going off when there aren't any new notifications.

  • by scott413,

    scott413 scott413 Sep 15, 2009 4:53 PM in response to Headers22
    Level 1 (0 points)
    Sep 15, 2009 4:53 PM in response to Headers22
    im glad to see im not the only one who is having this problem. it has happened to be about 20 times now and a few times were iv been waiting for an important phone call. i used to think this phone was great and now with all these news problems iv been having its has become more of a hassle that it has a solution. im very disappointed with apple and have never been before

  • by enigma76,

    enigma76 enigma76 Sep 15, 2009 5:40 PM in response to Headers22
    Level 1 (0 points)
    Apple Music
    Sep 15, 2009 5:40 PM in response to Headers22
    Does any of you have the app AppBox Pro installed? Cause I deleted it this morning and restarted my iphone and I haven't have anymore crashes. Maybe os 3.1 + AppBox Pro = crash?.... Just a thought....

  • by enigma76,

    enigma76 enigma76 Sep 15, 2009 5:59 PM in response to enigma76
    Level 1 (0 points)
    Apple Music
    Sep 15, 2009 5:59 PM in response to enigma76
    FYI, AppBox Pro was the last app I installed the same day I updated to 3.1

  • by segan5,

    segan5 segan5 Sep 15, 2009 6:07 PM in response to Headers22
    Level 1 (0 points)
    Sep 15, 2009 6:07 PM in response to Headers22
    Looks like TUAW has picked up on this issue. Lets hope it gets out to the wider world and receives some publicity, then perhaps we get can a faster solution from Apple or at least some acknowledgement.

    http://www.tuaw.com/2009/09/15/iphone-3-1-problems-flood-our-tip-box/

  • by jstanfi1,

    jstanfi1 jstanfi1 Sep 15, 2009 6:19 PM in response to ipcray
    Level 1 (0 points)
    Sep 15, 2009 6:19 PM in response to ipcray
    Exact same issue on my year-old 3G...worked perfectly until I updated to 3.1 and now the thing is randomly shutting down at least twice a day. Help us out here Apple!

  • by Cinemagic,

    Cinemagic Cinemagic Sep 15, 2009 6:23 PM in response to jstanfi1
    Level 2 (154 points)
    Mac OS X
    Sep 15, 2009 6:23 PM in response to jstanfi1
    And Apple won't even allow us to downgrade to the more stable 3.0.1 software. Bummer. If they would at least allow a downgrade, then we could have stable iPhones until the next fix.

  • by digger1914,

    digger1914 digger1914 Sep 15, 2009 6:24 PM in response to jstanfi1
    Level 1 (9 points)
    Sep 15, 2009 6:24 PM in response to jstanfi1
    FWIW it is happening to me too! all worked fine until 3.1 and now I get 2 to 3 crashes a day

  • by rexyroberts,

    rexyroberts rexyroberts Sep 15, 2009 6:35 PM in response to Headers22
    Level 1 (0 points)
    Sep 15, 2009 6:35 PM in response to Headers22
    Mine just crashed 5 times withing 10 mins. Please fix Apple!!!!

  • by John Noonan,

    John Noonan John Noonan Sep 15, 2009 6:37 PM in response to Headers22
    Level 1 (5 points)
    Sep 15, 2009 6:37 PM in response to Headers22
    Apple, this is ridiculous. Acknowledge the problem! I am an Apple fan with many of your products. I want to know that you are working on this...I want the respect for you to acknowledge it before you mysteriously fix it in a minor update that does not list the issue.

    I own many iPods, 3 Macs, and have owned each generation of iPhone: My wife has the 3GS I have the 3G. This will not bode well for my future business if you do not acknowledge the issue.

    I'm not kidding...we, your customers, deserve an answer!

    I wrote this on my 17' Unibody Mac. I earn my living on Windows and I love my Mac but I could choose to go back if this is how we can expect to be treated.
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