5 Replies Latest reply: Dec 9, 2009 12:33 PM by originart
lwbrass78 Level 1 Level 1 (0 points)
Hi,

I am unable to connect to the iTunes Store after upgrading to iTunes 9. iTunes keeps giving me the Check internet connection error. I have run the Network diagnostic. The first 2 test come back as passed, but the 3rd test (Secure Connection to iTunes) always fails. I have checked my firewall settings and the firewall on both Window and my router have exceptions for iTunes and Apple. Here is the info left after the iTunes Diagnostic:

Microsoft Windows XP Home Edition Service Pack 3 (Build 2600)
Compaq Presario 061 P8657J-ABA SR1000Z NA430
iTunes 9.0.0.70
QuickTime 7.6.4
FairPlay 1.5.18
Apple Application Support 1.0
iPod Updater Library 9.0d11
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.6.0.32
Apple Mobile Device Driver 1.43.0.0
Bonjour 1.0.6.2 (118.5)

iTunes Serial Number F3E11E95989B6B12

Current user is an administrator.
The current local date and time is 2009-09-10 10:11:17.
iTunes is not running in safe mode.

Video Display Information

ALL-IN-WONDER X800 Series
ALL-IN-WONDER X800 Series Secondary
Intel(R) 82845G/GL/GE/PE/GV Graphics Controller


** External Plug-ins Information **

No external plug-ins installed.

iPodService 9.0.0.70 is currently running.
iTunesHelper 9.0.0.70 is currently running.
Apple Mobile Device service 2.50.39.0 is currently running.

** Network Connectivity Tests **

Network Adapter Information

Adapter Name: {32B1C2D5-9E35-48ED-9895-6A21A55E3B9F}
Description: Linksys EG1032 v3 Instant Gigabit Desktop Network Adapter Driver - Packet Scheduler Miniport
IP Address: 192.168.1.101
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Thu Sep 10 09:46:25 2009

Lease Expires: Fri Sep 11 09:46:25 2009

DNS Servers: 64.233.217.2
64.233.217.2
64.233.217.3

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled

Firewall Information

Windows Firewall is on.
iTunes is enabled in Windows Firewall.

Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iPhone activation server unsuccessful.
The network connection timed out.
Last successful store access was 2009-09-03 23:00:10.

HP Presario, Windows XP
  • Stardust-01 Level 1 Level 1 (0 points)
    SOLUTION:

    0. Be sure you've got the latest version of iTunes.
    0. Be sure you're using the latest version of Safari.

    1. go to your network preferences.
    2. go to Location
    3. select "Edit location"
    4. click the + sign to add a new location. Call it whatever you like.
    5. click "Done"
    6. Make sure the new location is selected.
    7. See if your iTunes can now connect to the store.
    8. Whoop with joy.
    9. Nuke your old location.

    I just did all this thanks to a lovely helpful person on the Apple technical support phone line. (I just thought I'd say that to combat some of the bad press they get.)

    If this solution works for anyone else like it did for me then the world is a happier place. That's my mission.

    Pay it forward.
  • polydorus Level 6 Level 6 (11,950 points)
    This kind of diagnostic profile immediately after an upgrade does suggest a firewall problem.

    I see you have the Windows firewall on, but do you have any other firewalls installed on your PC even if you are not using them?

    Have you ever had Norton on your PC even if you have uninstalled it. Norton is commonly preinstalled on PC and the simple uninstall does not completely remove it. Blocking by an uninstalled Norton is quite common.

    Otherwise do you have any other internet filter or parental control that might be blocking iTunes?

    Sometimes you need to remove and then remake the firewall rule that allows iTunes, so that you are certain that the rule applies to the new version of iTunes rather than the old version.
  • TomGD Level 1 Level 1 (0 points)
    I had the same problem.... tried a bunch of the common suggestions without luck. Stumbled on this and it worked perfectly for me:

    Hello,

    I registered here in Vista forums just to post this message, hope this help people having problems with iTunes and having the same problem message as me: iTunes Connection Timed Out".

    The problem started yesterday, I read hours about the problem on the net, I turned off the router, reboot the computer, turn firewall on and off, I tried all what I have read, I can't list them all here. I even tried to re-download iTunes etc.. Nothing changed, I still have the same problem, could not connect to iTunes, and if connected it is slow, very slow, and most of the times it failed to connect saying the same message "Connection Timed Out".

    At the end, I've done some changes in my operating system Vista, and the problem has been solved completely:

    1- In control panel I clicked security
    2- In firewall, I clicked on allow a program through windows firewall, it took me to Windows firewall settings
    3-I clicked on advanced
    4-I removed the check box on all Network connection

    Finally my problem is solved, iTunes connect normally to store without the annoying error message.

    Hope this help

    Good Luck
  • hokie92 Level 1 Level 1 (0 points)
    I tried to post to this forum last night and after much frustration in trying to register and access the iTunes store, I finally went to bed.

    Miraculously overnight Apple has seemed to fix it's iTunes 9 download problem and all is now working for me.

    I'm posting this morning to vent and garner a little cyber sympathy...and possibly help others with what I've learned in this process.

    I year ago I bought a mac...primarily because I do a lot of graphic design and was getting ridiculed that I worked on a PC. I really tried to love, even like, my mac...but after 5-6 trips to the apple store (replaced the motherboard, keyboard, front housing), and all I was using was Windows thru Parallels (which had many conflicts too), I decided to throw in the towel and get a new PC.

    Now I am trying to migrate my files from mac to PC...this brings me to iTunes.

    I downloaded iTunes 9 onto my new PC and found they had rearranged the folders and the "Import Library" option didn't do squat. After digging around iTunes, I was able to rewrite my old iTunes Music Library.xml file to be recognized by the new iTunes. Basically, I replaced every instance of the old folder path with the new folder path then saved the new iTunes Music Library.xml to the iTunes folder.

    Old Path: "file://localhost/Users/(user name)/Music/iTunes/iTunes%20Music/"
    New Path: "file://localhost/C:/Users/(user name)/Music/iTunes/iTunes%20Media/"

    Then I deleted the iTunes Library.itl file so that a new one will be created acknowledging the new iTunes Music Library.xml when iTunes is started.

    Great! Now I have my music..but what the heck happened to my apps?

    I decided to download a free app to see where my new iTunes put it...and of course, I can't to connect to the apple store. So I decided to upgrade my mac iTunes to 9.0 so I can see where it refiles my apps. Well, apparently an iTunes upgrade does not adopt the new folder configuration like a clean install does. I still don't know where new iTunes files apps and now I am unable to access the iTunes store on my mac b/c it's got the iTunes 9 bug.

    So, let me see if I can grab the apps off my iPod...No! my PC doesn't recognize a mac formatted iPod and I will need to reformat my iPod.

    Maybe I can post to the apple forum and someone will know the solution...No! I can't get past the registration page on apple support to even post a message.

    Well, as I said, after bagging it last night I was able to access the apple store this morning and download my free app to follow the trail. The trail still seems to be obscure and I haven't figured it out yet. I was hoping that there would be an iTunes App library.xml file with the new folder structure...but that's not the case.

    If anyone has already figured this out..send it on, it will probably save me a couple hours of my time.

    Thanks for listening...I feel better already.
  • originart Level 1 Level 1 (0 points)
    The replies from TomRD and Stardust look great. I wonder if there are any Windows friendly people out there that know of either choice on a PC running XP? I am a Mac user but have a Windows computer running XP Professional.

    About a week ago this computer, currently running iTunes 9.0.2.25 began showing a problem with CDDB where we can no longer either see track names initially or retrieve track names. We have been using it forever with no problem but are now quite frustrated with everything. We were led to a link on CDDB that might fix the problem but unfortunately that did not work. Please please please let me know if you have any thoughts or suggestions! We're about to throw it out the window and move to the Windows app on this computer as my Mac still plugs along with no problems.