Previous 1 2 3 4 5 Next 97 Replies Latest reply: Jun 11, 2014 1:54 PM by Billsid Go to original post
  • Art Riddle1 Level 1 (15 points)
    This did fix the problem, but now it is recurring with a different email. So I am on round 3 of deleting the OfflineCache files. The is rogue email had a large attachment, but the new ones do not have any attachments. I am running Mac OS 10.6.1 and using an IMAP server from GoDaddy. I hope Apple is listening and working on this issue.
  • Hypologistic Level 1 (0 points)
    Miguel's suggestion solved the "Recovered Messages" folder problem for me, too. Many thanks for the posting; and I hope that Apple folks are reading this to correct the bug.
  • Fulgurite Level 1 (0 points)
    OK guys, help me out here please!

    I'm on vacation; no access to Time Machine and limited internet connection.

    I wanted to send some vacation pics to friends, but I forgot to re-size the email which resulted in two 50Mb emails in this stupid "recovered messages" email box!

    I'm NO computer programmer (which was one of the reasons I bought a bl**dy Mac in the first place!) so how does this Terminal program work? What commands do I enter? I tried looking with Finder, but I was unable to locate the folder that Miguel Lira is talking about.

    The only thing I can find is Library/Mail/Mailboxes/Recovered messages/Messages
    I deleted both files that were in there, but no joy.

    Sorry for this little rant, but Mac definitely seems to be losing a LOT of it's user friendliness lately... My first Mac never had any problems, but lately I keep on running into more and more problems that seem to required expert computer skills, despite I'm only doing very BASIC stuff like emailing, Skyping and a bit of Internet surfing.
  • stookerr Level 1 (0 points)
    Same deal here folks, but in my case it's IMAP running with an Exchange account, i.e. duplicates of email that's failed to sync with the IMAP Sent folder are created in a 'Recovered Messages' folder.

    So far I've only had the error occur with emails that have attachments (1-5Mb), and only with the Exchange account, but doesn't sound as though that's the only culprit. FYI - I'm also running several different gmail IMAP accounts that haven't suffered from the same far...

    On the plus side, Miguel's suggestion to delete the .OfflineCache directory did indeed resolve the problem. Thanks Miguel!

    NB. You can also delete the contents of the .OfflineCache directory, rather than deleting the directory itself).

    BTW - If you do have an Exchange account, then the path will be slightly different:

    Oh and the only other way I've managed to resolve the problem is by deleting and re-adding the account in question, but as a few people have pointed out, that will lose a lot of your Mail specific reply flags etc. Plus, you need to resync from scratch obviously.
  • Pegger Level 1 (0 points)
    Hi Same problem here. In regards to terminal do you write it in as new command or just type it right in the window you open. I typed it in the window I opened and hit enter but it told me that no such file or directory. I am doing this for a MAC account so I am sure I have the "mac" domain and user name correct. Please help. I just need to know a little more about step by step directions on entering this command in terminal.

  • VTPete Level 1 (0 points)
    The exact directory name that you're "cd" (change directory) into will depend upon your account name.

    Try this (enter what's in quotes)
    "cd ~/Library/Mail"
    Then, type:
    This will list the contents of that directory and you'll see a directory named something like "".
    Then, cd into that directory by typing "cd " and the name of that directory, exactly as you see it.

    Then, you can
    "cd .OfflineCache"

    Type "ls" one more time to make sure you're in that directory (I saw files named '1', '2', '3', etc. Don't type the next line if you're in the wrong place.

    And last,
    "rm *"

    It worked for me and I joined this discussion forum simply to say thanks for the help!

  • karaingram Level 1 (0 points)
    Thanks VTPete for these instructions!

    I was having the same problem, too, trying to find the .OfflineCache file, and this helped me fix the problem. So far Mail is working well!
  • PKellen Level 1 (0 points)
    Deleting any expendable files from my home/library/mail folder did not work, and I don't have a Time Machine backup, so...

    After trying all else, I finally deleted my mailbox in Mail and created it again - I'm receiving new messages, and though my "Recovered Messages" appeared at first, it has not come back after it was deleted. So, problem fixed, though unpleasantly. Evidently everything was still on the server, so no damage done in my case.
  • chipdoctor Level 1 (0 points)
    By failing offline processes, what do we mean? I have the multiple recovered file problem, but it is happening with an email account I am having problems with anyway. Is the recovered file issue aggravated by my very slow imap account (with UK2)?
  • gbnyc1 Level 1 (0 points)
    If, like me, you're unfamiliar with Terminal but need to find and delete this invisible file (solved my mail problem!), you can do it within the Finder, following the instructions here ( ) to Find invisible files:

    1. With the Finder active, from the File menu, select Find... .

    2. In the Searching window that opens, select how broad you want the search to be. For example, you can choose to search your entire Mac or just your home folder. In the pull-down menu labeled Kind, choose Other... , and in the sheet that appears, find and double-click File Invisible. In the pull-down menu to the right of the first one, select whether you are searching for Visible Items, Invisible Items, or both. The search will then begin.

    3. To narrow your search, you can add additional search criteria, such as a filename, file size, or creation date. Each time you click the + (plus sign) on the right side of the search window, you will add another row to the search criteria.
  • Capt. Nemo Level 1 (0 points)
    Brilliant! Thank you so much for this simple but most effective advice. I was going insane with Recovered Messages.
  • esquimalt Level 1 (0 points)
    Miguel's solution worked for me too. Thank you!

    Apple needs to fix a number of bugs like this. Sadly, Mac Mail doesn't hold a candle to Lotus Notes in terms of robustness.
  • Armin-S Level 1 (0 points)
    I have the exact same problem (one big mail recovered over and over), but there is no .OfflineCache file anywhere on my entire Mac. What is going on???
  • Jayengine Level 1 (0 points)
    Hi Armin,
    I had the same problem. The file .OfflineCache is a hidden file. That's what the "." means. When you're in the directory, you need to type "ls -a" (not the quotes) to list hidden files. Miguel's fix worked perfectly for me, once my husband told me that the file is hidden, and how to display hidden files. Hope this helps.

  • rustys6004 Level 1 (0 points)
    Glad I found this thread as I started getting a Recovered Mail issue. I just applied the fix so I can't state whether or not it was successful.

    But a shout out to the Apple folks that listen in around here: *Mail has gone downhill and you need to fix it*. If I wanted to be deleting hidden files to make fundamental software work I would have kept my Microsoft systems.

    This is not the only problem I have with mail. Since upgrading from Tiger I have not been able to keep my IMAP accounts updated. They spin and show activity but no mail shows up. I deleted all the rules (thanks for THAT fix) and it seemed to work, but now that I have started rebuilding my rules (they sort incoming mail for me into local mailboxes) my IMAP accounts are blankly staring back at me again.

    I'm sorry if we are pushing your design criteria for your mail client by, you know, +trying to use it+, but this is ridiculous. I have 6 or 7 accounts, most of which I can hit POP but prefer IMAP. Considering some of the issues I've seen specifically target POP usage, it isn't rosey on that side of the coin either. I hit some (not all) from my iPhone and they seem to work OK. I use an occasional web client to get the mail, but I have at least graduated from the old "three machines checking the same box" routine. But it doesn't matter, I should be able to use mail accounts any old way I want (within RFC specs) and my mail client should handle it fine.

    Apple, Mail should be smart enough to handle more complex usage, otherwise get out of the "it's all in the box" mentality. You're starting to look like Bill Gates is running the place, you know, hiring high school students to write core system software over their summer vacations.

    I expect more from Apple.
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