5 Replies Latest reply: Jan 10, 2010 8:47 AM by Steven Balke
Add Custom Label Level 1 Level 1 (0 points)
Hello everyone,
I am having SOOOOOOOOO many problems with my iPhone (funny thou, have no problems with my iPod touch) after updating to 3.1 this morning that are unbelievable. Can anyone tell me what happened to the option to ADD CUSTOM LABEL to a new contact? I can't add a custom label to a new contact but I can add or change custom label to any contacts that were there prior to the update.... Please HELP!!!!

iPhone OS 3.0.1
  • Jim VanLeeuwen Level 6 Level 6 (18,820 points)
    I don't know. I can add a custom label in each field of a new contact. It's at the very bottom of the list when looking at the labels.

    Maybe you need to reset your phone (like rebooting your computer): Reset: Press and hold both the Sleep/Wake button and the Home button for at least ten seconds, until the Apple logo appears.
  • ssorgs@ Level 1 Level 1 (0 points)
    Same problem here. I've got 24 custom labels but on some newer contacts I don't have access to the custom labels AND even newer default labels, like "iPhone" aren't available. Some labels like radio and company main show up in the custom list thought I don't recall creating them.
  • A4SJT Level 1 Level 1 (0 points)
    It is happening because you are syncing contacts with another service (in my case, Outlook). Unfortunately, you can't add custom labels in Outlook. Rather annoying.
  • Ilyana Level 1 Level 1 (0 points)
    I've had the same issue. As soon as I synced email and contacts with exchange, I lost the ability to make custom labels. Extremely annoying. Who needs labels like: pager, assistant and car anymore! Apple says it's Microsoft and Microsoft says to have my IT department call them.
  • Steven Balke Level 1 Level 1 (0 points)
    Creating contacts in your On My iPhone account will allow you to add custom labels; creating them in your Exchange account will not. I had the same problem until I realized that I had set the default account (under Mail, Contacts, Calendars in Seetings) to my Exchange account; I changed it to On My iPhone, and the issue went away. Of course, any contact created this way will no longer auto-sync with Exchange (unless you sync in some other way), but you will be able to use your custom labels.