NY Times App won't update news

Question

Level 1

8 points

NY Times App won't update news

Hi! I'm a regular user of the NYTimes app, but for the last couple of days haven't been able to download news with this app. When i open the app i get the progress bar "Downloading latest news" just for an instant and then it disappears without downloading anything. I've already restarted and reinstalled this app and can't make it work. Is someone else having the same problem? Please help me!

White Macbook, Mac OS X (10.5.8)

Posted on Sep 10, 2009 3:32 PM

Reply

Answer 1

Top-ranking reply

iphone3ger

Level 3

630 points

Sep 10, 2009 3:53 PM in response to _felipe_

working fine for me...

does safari connect to the internet with no issues?

the place to check:

Settings -> Scroll down and Select NYTimes

under synchronization make sure edge/3g/wifi are set to: Automatic Sync ON

if they are set correctly and as a last resort just click "Reset NYTimes" then slide to ON and relaunch

be well

Reply

Answer 2

_felipe_ Author

Level 1

8 points

Sep 11, 2009 5:05 PM in response to Allan Sampson

Thank you Allan, It's been a while since I din't connect the Iphone to the computer to check for software updates, but i had updated NYTimes app using the app store on the Iphone, so i guess the NYtimes app was up to date nor the IPhone itself, that was causing the problem. Now I've updated my iPhone and everything works like a charm.

Thanks again!

Reply

Answer 3

Sep 10, 2009 3:43 PM in response to _felipe_

Have you checked if there is an update available for this app with iTunes on your computer or with the App Store on your iPhone that you haven't downloaded/installed?

If so and deleting and re-installing the app, powering your iPhone off and on, and/or doing an iPhone reset does not resolve it, you need to contact the NYTimes about this problem. They should have a contact URL available with the app details via the iTunes store on your computer.

Reply