iTunes 9 install problem: software for communicating with ipods not install

Question

Level 1

0 points

iTunes 9 install problem: software for communicating with ipods not install

I downloaded and installed the update for iTunes 9 via apple software updater last night, and when I started iTunes I got the error "The software required for communicating with iPods and Mobile phones was not installed correctly. Do you want iTunes to try to repair this for you?" I click yes, and it says it couldn't fix the problem.

I followed the instructions here ( http://support.apple.com/kb/HT1923) to completely uninstall itunes and quicktime and all supporting components, including mobileme and bonjour and then reinstalled iTunes9 using the setup file downloaded from apple.com. Still no luck! I get the same error when I start iTunes.

any suggestions? Help! Should I go back to the older version of iTunes?

btw, when I uninstalled iTunes, I kept my library files and two plugins around: last.fm scrobbler and mmkeys. Does this matter? I don't think so: I tried removing the plugins and I still got the same error.

I'm running Vista 64bit, and I used the 64 bit installer.

Dell XPS1530, Windows Vista, Vista x64

Posted on Sep 10, 2009 5:30 PM

Reply

Answer 1

Sep 10, 2009 10:16 PM in response to etayrien

Same problem here, tried the same solutions to no avail. Also no longer can connect to Airportexpress as speakers. I couldn't find my iTunes library/plugins folder to delete though. I looked in program files and program filesx86 and found no iTunes folder like the support files said would be there. Are they stored elsewhere?

Seems there are many issues with 9, I am more than a little irritated that apple made this update mandatory to use the store.

Reply

Answer 2

Sep 11, 2009 3:00 AM in response to Ryan Brucks

Sme problem here after installing iTunes 9 on a Vista 64 machine
Error message: The software required for communicating with ipods and mobile phones was not installed correctly. Do you want iTunes to try to repair this for you?"
The repair option diesn't work

Reply

Answer 3

iain580

Level 1

0 points

Sep 11, 2009 4:32 AM in response to etayrien

Get the same error, tried re-installing everything! Downloaded and installed the standard iTunes 9 (not x64 installer) and works fine, apart from it no longer offers the toolbar option in the start bar - really annoying though as should be using the x64 version!

Reply

Answer 4

Sep 11, 2009 3:06 PM in response to iain580

where can you download the 32bit version?

When I goto the itunes/download page it only gives me the 64-bit with the "Download Now" button, I don't see the choice others are seeing.

Reply

Answer 5

Sep 12, 2009 12:02 AM in response to Ryan Brucks

After some searching I found the 32-bit itunes 9 here:

http://www.apple.com/itunes/affiliates/download/

It did indeed fix the ipod software warning message when starting itunes 🙂

However, it did not fix my non-responsive Airport Express issue. It lets me choose the AE from the speakers list, but it keeps trying to connect forever and ever....

Reply

Answer 6

iain580

Level 1

0 points

Sep 12, 2009 1:54 AM in response to Ryan Brucks

The one that worked for me was the standard iTunes 9 which I found at:

http://www.apple.com/itunes/download/

I just looked though and they have removed the 64bit download option from the main screen although it can be found further down the screen

(here's the link: http://support.apple.com/kb/DL925 )

Im downloading it from here now (the x64 version) and will try and install it again - will let you guys know if it works!!!

Reply

Answer 7

iain580

Level 1

0 points

Sep 13, 2009 1:03 AM in response to iain580

no didnt work, removed all iTunes, Quicktime and all related products and still got the same error...

Reply

Answer 8

Sep 13, 2009 6:31 AM in response to iain580

Well installing the 32-bit version of iTunes 9 fixed the problem. The family's 3 iPods are now successfully recognized by iTunes. However when I conect my iPhone, I'm told I need to install the 64-bit version before iTunes will recognize that. This is doubly weird because the 64-bit version of iTunes was only recognizing the iPhone and not the iPods.
So it seems I can choose to have my iPhone working or my wife and children's iPods, but not both. Hmmm. Let me think...

Reply

Answer 9

iain580

Level 1

0 points

Sep 14, 2009 2:27 AM in response to RogerVienna

That sounds annoying, only think I can think of for that is to download the previous iTunes but then the Store doesn't work, it just tells you that the new iTunes has to be downloaded! So depends how much you use the store!

I take it the iPhone configuration utility that you can download doesn't have anything to do with fixing that problem?

Sorry cant be much more help!

Reply

Answer 10

Sep 14, 2009 6:05 PM in response to iain580

You're a genius. I re-installed the iPhone configuration utility and now it works. Thanks for your help.

Reply

Answer 11

iain580

Level 1

0 points

Sep 15, 2009 4:54 AM in response to etayrien

I've just been searching yet again and found this http://support.apple.com/kb/TS1363 , its solutions for if your ipod is appearing on My Computer, but not iTunes so I gave it a go, nothing worked though, at the end it says its the machine if none of the solutions worked which is not the case for me, and I'm assuming you guys either as the standard x32 version works fine!

Up to you guys if you want to give it a go, but takes some time as lots of uninstalling and re-installing to do...none of which worked for me!

Looks like we may be stuck with the x32 version until someone figures it out or apply fix it

Reply

Answer 12

iain580

Level 1

0 points

Sep 15, 2009 4:54 AM in response to RogerVienna

No problem, glad it worked!

Reply

Answer 13

SScaMA

Level 1

0 points

Sep 15, 2009 5:05 AM in response to etayrien

Can someone please help, Ive upgraded to Version 9 itunes, and it is so slow at downloading movies and programmes, everything. This is not fair. Why does Version 8 work and this version is so slow, i spend hundreds of pounds a year with apple, Why have they released this Version fully aware of it being so slow?

Please does anyone have any ideas how or what to do.

Can i downgrade back and how do i downgrade back to V8.

Reply

Answer 14

Sep 15, 2009 10:32 PM in response to etayrien

For those using Windows 7 64-bit, I also experienced this frustrating installation error. However, tonight, I was finally able to install iTunes 9 without getting the communication message by setting the compatibility tab under the properties tab of the installer to the following settings:

- check "run this program in compatibility mode for Windows Vista Service Pack 2"
- check "run this program as an administrator"
- launch the installer by right-clicking and selecting "run as administrator"

After selecting those options and also uninstalling iTunes and the Apple Mobile Device Support, iTunes 9 finally installed without any glitches on my Windows 7 OS.

Unfortunately, I don't have any advice for Vista users except for the already posted recommendation to use the 32-bit installer.

Message was edited by: Peter Lee

Reply

Answer 15

Sep 16, 2009 11:42 AM in response to etayrien

If you keep regular backups, the version of the iPodService Module that came with 8.2 works just fine with iTunes 9. I actually got errors with the module during installation, so I edited the MSI to prevent it from testing that module, then once installation was complete I grabbed a backup copy of the Service and its Resources folder. Took a little bit to get it all figured out, but it works perfectly.

Reply