11 Replies Latest reply: Nov 12, 2009 5:40 PM by Chugalug63
MontyW Level 1 Level 1
Until today it has been fine but when I connect my iPhone to my Mac nothing happens. No Sync, no opening of iTunes and no Charging. Has anyone had this happen to them and is there a solution.


MacBook Pro, Mac OS X (10.4.11)
  • Ingo2711 Level 7 Level 7
    Does your phone charge when connected to the adapter? If yes, did you already reset the phone by holding the home and sleep button until the Apple logo comes up? If your battery has run down, let it charge for a couple of minutes before you try to connect it to your mac.
    If you can charge it using the adapter and it doesn't show up on your mac, try to connect in recovery mode: http://support.apple.com/kb/HT1808
  • Norbert Buehmann Level 2 Level 2
    yes, it started not sync ing today after i put on 10.6.1 i am using 3.1 and it worked fine up until today when I updated to 10.6.1, I think there is a problem , there? iPhoto starts up but not itunes?
  • copfit Level 1 Level 1
    I am having the exact same problem...just happened today. Any solutions?
  • janos_22 Level 1 Level 1
    I'm still on Mac OS 10.5.8, iTunes 9 and on iPhone 3.1.
    And I'm getting "iTunes could not connect to this iPhone because an unknown error occurred (OxE8000001)"
    Yes, I did reset the iPhone already.
    what to do?
  • Claidheamdanns Level 1 Level 1
    I am getting the exact same thing at work. It will charge on the car charger, but not when plugged into the Mac -- no charge, no sync. I brought the car charger inside and plugged it into the Mac -- still nothing.

    I tried restarting the phone. Nothing, but it's stuck on "Searching..." for network. This was a soft reboot (just turning the phone off manually, and turning it back on).

    Trying a hard reboot now (holding home and power until phone cycles off, and then comes back to the Apple screen).

    Okay, great! now the phone is not coming back up at all -- it has been stuck on the Apple screen for about 10 minutes now!


    Okay, it finally came back up, it can see the AT&T network, but it still will not sync or charge while plugged into the Mac.

    Message was edited by: Claidheamdanns, to remark that the phone finally booted back up, after about 10 minutes.
  • Claidheamdanns Level 1 Level 1

    Okay, I finally got a solution that worked. I downloaded the latest version of AppleJack (http://www.macupdate.com/info.php/id/15667), a free utility that does a deep clean on your Mac, repairing preferences and the like, better than any other utility I've used.

    You must use it in Single User UNIX mode, but this is no reason to fear it. Just hold down Command+S after the gong, when you reboot your computer. When you start seeing white text on a black background, you can let go. When the text stops scrolling, type this command at the prompt:

    applejack auto restart

    and hit the return key.

    This tells AppleJack to run all it's routines automatically, and then reboot your Mac in OS X. It can take a little while to do it's repairs if you have a big drive. It took about 15 min. on my 500GB drive.


    When it completed its tasks and rebooted, I plugged the iPhone into it's doc and it now works like a charm, syncing as we speak, and charging!

    Message was edited by: Claidheamdanns - grammar fix
  • Emeritus13 Level 1 Level 1
    On applejack: For what it's worth. When commanding 'applejack auto restart', my computer complains about 'command not found'. I am running Snow Leopard. BTW, I have solved the no sync no charge problem...cable.
  • Claidheamdanns Level 1 Level 1
    Sorry, I think that should be:

    applejack auto reboot
  • Trianwreck Level 1 Level 1
    I found that going to the factory USB cord made the IPhone sync
  • rscorbin Level 1 Level 1
    i had the same issues...unable to charge with usb port...itunes not recognizing iphone after connecting.
    i downloaded applejack...solution to the problem...worked
  • Chugalug63 Level 1 Level 1
    make sue its not plugged into a keyboard or some other usb hub that is not powered.