Freezing on "OK to Disconnect" screen

How did you get out of the infinite Apple logo? iTunes would not recognize my iPod and if I reset the iPod it would just stay on the Apple logo until the battery died.
Thanks.

You can recover by resetting, going into disk mode, then using iTunes to restore to factory defaults.

I suspect this is caused by having a smart playlist that is based on a playlist that is not synced. The lack of the underlying playlist seems to case the iPod equiv of BSOD.

Connect your iPod to your Mac. (IMPORTANT!!)
Then Press the menu and center button together for at least 15 seconds.
Then release them.

a new window should appear: "Waiting for iPod" Then your iPod will be in maintenance mode.

Now you should be able to reset it.

I'm having the same issue. I rebooted the nano because of the "Ok to disconnect" logo never going away, now its stuck on the apple with no way to reconnect


Hey, how do we do this disk mode in Windows? is there any way to restore an ipod that won't boot?

To go into disk mode, unplug the ipod from the computer, reset it (hold down the centre button and the menu button until the apple symbol disappears and then reappears) and then once the apple symbol comes back up, press and hold the centre button and play/pause until the screen changes to say it's in disk mode. Then you can plug the ipod into your computer (it'll appear in a windows one).

Then you just have to use the restore function and make sure you don't add any smart playlists.

I got me replacement iPod today and it's doing the same thing. It does appear to be the smart playlists. I copied content over to it one tab at a time and ejected the iPod after each to test. I had copied some artists, podcast, photos, movies, and all was working well until I copied over 3 simple smart playlists. About to try some of the reset suggests listed in this thread. Wish me luck.

It worked. I went in to disk mode and simply unchecked the smart playlists and it's working again. I did not have to restore it. It would have been nice if Apple phone support could have walked me through that. It took 2 minutes. Instead I had to wait 4 days for a new iPod to arrive.
Thanks to everyone in this thread for their help.

Bought a 16GB Ipod Nano (black) halfway through synching an error message appeared advising I had disconnected and froze (hadn't) on third attempt it completed the task.
Very disappointing.

I'm getting the same problem, and some other odd behaviours. Upgrading to 1.01 helped with the synching weirdness, but the nano will turn itself on when I plug in the headphones or the power cord, and will occasionally reboot spontaneously.

i have had the same issue - well kind of - i'm getting stuck on the 'connected' screen

i had my iPod ordered online, as the 16gig models aren't available in Australia yet... received it yesterday and loaded everything onto it

with only 11gig of music, it came up with an error saying that i did not have enough space - which is odd, because there is plenty of space

then iTunes was stuck on 'updating iPod, do not disconnect' and the iPod is on the connected screen. when clicking on the sync button in iTunes, it would say that it could not find the iPod - even though it was still connected to the machine

rebooting the iPod gives me the apple logo for at least an hour or so... then it comes on, running as slow as all **** and freezing all over the place - i'd click on a section and it would not open it for minutes

trying to do another sync with my iTunes and the same loop happens

i've tried restoring it twice, reinstalling iTunes, disabling the smart playlists, almost everything

calling support they have told me that it's DOA stock and they are going to replace it... but something tells me that this problem is quite common? i wonder what it is?

Hi,

Try downloading and installing the latest version of iTunes(currently 9.0.1) from here: http://www.apple.com/itunes/download/

-Jason

Just downloaded the 9.0.1 update.

Nothing changed at all. Same behaviour as before.

Freezes on "OK to disconnect" screen, when syncing smart playlists.
Very annoying.

Smart playlists are still screwed up on my iphone as well.

Disappointed...

With this new update to iTunes, it might just make sense to restore your iPod to see if that now resolves the problem.

i

With THIS new update I had to restore my iPod twice cause it was frozen!! Just because I thought Apple could fix this issue within one update. But NO!

Hope it's gonna be fixed.

By the way, just to make it clear. Restoring or reseting does NOT help!

Have you tried the previous suggestion?

- Connect to computer
- Hold down menu and center button.
- Apple logo will appear, continue to hold down button
- When screen goes black second time after apple log appears, release buttons.

i