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iTunes 9 on Windows 7 x64 Has Problems with iPhone

Hi All,

This is VERY frustrating. I have installed the MS Windows 7 x64 Enterprise Eval (Supposedly the gold copy for eval). I installed iTunes 9 using the 64 bit installer. I can get it to install correctly and play music, so no problems with iTunes as a music player, but try and sync with an iPhone and there are all sorts of problems.

I have done the following:

1) Installed/De-installed iTunes about a million times
2) Put my iPhone on a powered USB hub
3) Plugged my iPhone into a USB hub on my computer

I can get iTunes to recognize my iPhone, but I sometimes get a set of different errors.

Sometimes iTunes won't recognize the iPhone. When I unplug it, Windows tells me that it could not install the "MTP USB Drivers". Don't know why, but that is what it says.

I can plug it in again and iTunes will recognize it, but it says:

iTunes could not connect to this iPhone because of an unknown error occurred (0xE8000065).

If I put my phone in recovery mode, iTunes indicates that the phone needs recovery and starts the process. After a while, it comes up with the unknown error again.

Sometimes it says could not sync with iPhone "".....

I've manually de-installed the Apple drivers and reinstalled. That hasn't worked.

I've run the install and software in Compatability mode for Vista.

I am my wits end.

Anybody out there with ideas? Should I downgrade iTunes? It appears as though version 9 might have some issues.

Gigabyte P55 MB with i7 Processor, Windows Vista, Windows 7 x64

Posted on Sep 12, 2009 6:53 PM

Reply
516 replies

Apr 4, 2011 8:02 PM in response to MrBahr

Just wanted to add that for the past two months I've done my best to get my brand new 64GB iPod Touch 4th gen to synch with my HP laptop running 64bit Windows 7. Always some version of the "failed backup" error or "internal device error" that would cause me to waste an hour trying to update my music. Finally today I found the fix that required me to update my BIOS and so I can say that I was able to update music twice tonight with no errors whatsoever versus my past history of getting things to work one out of twenty times at best. Check your BIOS and update if its any older than late 2010. This seemed to work for me and hopefully it will help you.

Apr 23, 2011 1:51 AM in response to MrBahr

I had this problem yesterday. Win 7 adn iPhone 3G


and all this happen when I had to renew my anti virus Norton. even my google chrome was crashing!!???!!


I look for solution on the web nothing worked try it all nothing!!


today I renew my Norton anti virus boom! all back to normal!!???


gosh I hate PC I'mm have a mac again next time.


the only reason I get a PC it's because most game aren;'t playable on Mac (unless you get Win 7 running on it )


my advice is think of when this happen and if it's like me when you have to renew ur anti virus then that's the problem renew it and all solved

Apr 23, 2011 5:44 AM in response to Airwane

Airwane wrote:


I had this problem yesterday. Win 7 adn iPhone 3G


and all this happen when I had to renew my anti virus Norton. even my google chrome was crashing!!???!!


I look for solution on the web nothing worked try it all nothing!!


today I renew my Norton anti virus boom! all back to normal!!???


gosh I hate PC I'mm have a mac again next time.


the only reason I get a PC it's because most game aren;'t playable on Mac (unless you get Win 7 running on it )


my advice is think of when this happen and if it's like me when you have to renew ur anti virus then that's the problem renew it and all solved

That isn't so much an indication of a problem with the computer or Windows, but with NORTON.


Remove Norton and I bet all your issues would have gone away.

Jul 7, 2011 3:32 PM in response to diesel vdub

Having an issue with a new Iphone 4, I had a black non JB Iphone 4 16gb and just moved to a white iphone 4 16gb

However, I have backed up the old phone, and trying to restore from backup on the new one and I get this

iTunes could not backup the iPhone “iPhone” because the backup session failed.

I have tried deleting the backup and re creating it, different cables etc. Any one able to help, quite frustrated atm


I plugged my phone into my other PC (older HP) backed up the old phone and restored the new phone, it reinstalled 4.3.3 and then restored new phone exactly like my old one.

I have read that Itunes does not like P55 Motherboards and read a few posts on it and people having the same issue.

So not sure if I can get it working on new PC, it syncs fine now just wont restore.

Jul 17, 2011 8:59 AM in response to MrBahr

How to Make iPhone Sync with iTunes 64-bit and Windows 7 64-bit


1. Open Control Panel

2. Select and click Administrative Tools

3. Select ann click Services

4. Select ann click Apple Mobile Device

5. Click on Stop Services

6. Click on Start Services

7. Verify Start up is set to Automatic

8. Click Apply

9. Click Save

10. Exit everything and reopen iTunes


Your iPhone will now sync with iTunes. Between Apple and Microsoft, it is hard for me to understand why they have not come up with a patch to fix this annoying bug that affects so many people. I have been reading posts going back to 2009 where folks were still experiencing this iPhone syncing problem operating Windows 7 64-bit and iTunes. For me, the problem only started when a uploaded iTunes version 10. Hope this helps.

Jul 25, 2011 9:54 PM in response to MrBahr

I have found a work around that it's a simple process that worked for me sync my iphone 3g with my windows 7 64-bit acer aspire 1410. I dont know if it will work for everyone but it did work for me and hopefully it will help some others.


I too did try all solutions listed above and nothing worked for me. So as a last try to fix my issue I thought to create a guest account and have all my folder be able to be accessed from the guest account. Then I logged out from my main account and signed in to the guest account and fired up itunes and tried to sync my iphone and I almost couldnt believe and it started syncing EVERTHING! Well it worked. It worked for me anyway.


My original issue was that my photos were not syncing with my iphone. Itunes did recognice the picture folder but wasnt transferring the photos to my iphone even though itunes succesfully finished the syncing process.


I hope this help someone.

Sep 20, 2011 12:14 AM in response to jgarciajr

Same problem. Dell XPS Laptop - 64 bit - Windows 7 Pro. Problems syncing my iPhone including my older ones I use with WiFi.


I keep getting the error "iTunes cannot read the contents of the iPhone. Go to the Summary tab in iPhone preferences and click to restore phone to its factory settings."


I do this - and go to my last backup - then make changes like adding or deleting apps. Its fine until I unplug it and plug it back it in. Then I get the same error message.


I noticed Dell had an BIOS update from August - tried that - nothing. I also tried a USB driver update that was on the driver website. I also read through the options in the forum and tried all of them. No luck.


Every time I want to update my iPhone I have to restore it to factory default - apply the last backup - then make all the changes I want - and HOPE I remember to back it up again before I disconnect it because as soon as I unplug it I have the same error again.


Question:


1) If it was a Dell BIOS issue - how come it can read the phone fine when its restored to factory default settings.

2)If its a phone IOS issue - then my older phones should be ok as I didn't update their IOS. So - it can't be that.

3)I can access the photos on the phone just fine from My Computer - and the driver reports its working fine.


Are we sure the phone isn't really working fine and iTunes thinking its not working fine is the error?

Dec 28, 2011 3:45 PM in response to MrBahr

I've recieved an iPad and had to install iTunes on my Windows 7 ultimate x64.


1st I imported my music folder and it tasrted importing and playing like 3 secs of random songs while appearing new songs everywhere withou letting me click on pause to stop that annoying 15 minutes +- block time for me to let me start adding songs to my iPad.


Then I started to syncronize my iPad. When the sync finished, also the iTunes finished off with a crash..


Then I reopened iTunes and tried to expand the interpreter and album columns and it won't let me...


Apple, if you force me to use iTunes for anything with an iPhone, iPad, iPod... You better come up with a solution to a problem that I just found out about that has been going on for years...


I like my iPad, but I don't like the iTunes, so the idea of the great powerfull Apple forcing me to use a program that has major problems and clearly a colossal issue with one of the most used versions of Windows Operative systems is just absurdly ridiculous.


I'm a computer engeneer, and I know that if this issues were with Vista that you could have some excuse.. but with Windows 7 there should be no problems at all! It make me even wonder if the bugs are there on purpose...


So to clear your products of defects, shouldn't it be able to work everywhere?


I'll be waiting for that fix...


So please hurry up and fix this urgent issue once and for all.

Jan 3, 2012 6:08 AM in response to MrBahr

SOLVED MY PROBLEM! Updated Motherboard Firmware (Intel P55 chipset)

I had the similar sync problem with my IPhone 4S, and after testing EVERYTHING else, I suddenly realized that my motherboard had stepped back to a very early firmware revision (F3). So after updating the firmware to F12C, my problems were solved.


My ITunes worked okay, a bit slow compared to after my fix, but I could sync ITunes with it. However, I couldn't import my pictures from the IPhone since Windows 7 couldn't recognize the IPhone as a device. (IPhone not showing in "Computer" or "Autoplay")


Motherboard: GigabyteGA-P55A-UD6 (Intel P55 chipset)


Note: I have previously updated the motherboard firmware (a year ago), but after struggle with entering RAID BIOS setup(some months ago), I did too many resets. The motherboard will step back the firmware, thinking there is a firmware failure. Why didn't I see the old firmware? Cause my Acer monitor takes too long time to light up, approximately 10seconds to start when I reboot, so POST has already passed. The reason I could see the old firmware this time was actually that I had to make a power-off reset due to a hanged driver.

iTunes 9 on Windows 7 x64 Has Problems with iPhone

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