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iTunes 9 on Windows 7 x64 Has Problems with iPhone

319932 Views 516 Replies Latest reply: Jul 14, 2012 7:25 PM by SexySam RSS Branched to a new discussion.
  • Amp300 Level 1 Level 1 (20 points)
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    Oct 26, 2009 11:03 PM (in response to plus613)
    I purchased an Inland Pro PCI USB 2.0 2-Port PCI card (Item#: 08335) at Fry's after work today. I am experiencing the exact same issue as plus613 with my PCI USB card. The card is detected by Windows, drivers are installed, two VIA Rev 5 or later USB Universal Host Controllers appear in the Device Manager... and absolutely nothing plugged into the card is recognized. I've tried my iPhone, 2G iPod Shuffle and a plethora of flash drives.

    So... back to Fry's after work tomorrow to look for a PCI USB card that is not based on a VIA chipset.

    Two steps forward. One step back.

    Maybe Apple, Intel or Gigabyte will resolve this issue and save me the trouble?

    *Crosses fingers and holds breath*

    EDIT: I've now also experienced a BSoD caused by the PCI USB card. So if you try the "Buy a PCI card" workaround, avoid anything with a VIA chipset unless it has a Windows 7 cert (note that this card is Windows Vista certified but apparently doesn't like Windows 7 x64).

    Message was edited by: Amp300
    Other OS, Windows 7 Home Premium x64 RTM (Build 7600)
  • Amp300 Level 1 Level 1 (20 points)
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    Oct 26, 2009 11:11 PM (in response to macking104)
    I don't think this is the same issue. The drivers for the iPhone install without issue and there are no mystery devices in the Device Manager.
    Other OS, Windows 7 Home Premium x64 RTM (Build 7600)
  • plus613 Calculating status...
    Currently Being Moderated
    Oct 26, 2009 11:25 PM (in response to Amp300)
    I just found this thread regarding the VIA USB cards. Basically, it looks like a no-go. This guy had the same issues (nothing being recognised), tried an nVidia-based one and it worked. -849b-4f5b-93a3-cb11c53fb21e

    The VIA card gave me a BSOD in Vista, W7 and XP.. so really I just think their drivers are poor. I've since removed it from my system.

    I wonder how I go about finding an nVidia based USB PCI card. This problem is just getting more and more annoying!
  • treeml Calculating status...
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    Oct 27, 2009 3:42 PM (in response to MrBahr)
    I also have this exact problem, I have a P55 UD4 board, with windows 7 ultimate 64.

    I get the unknown error when I try to sync.

    I have managed to get around it so far by constantly changing the compatibility mode each time I run it. This has allowed me to connect the phone for a sync at least, but if I take it out and reconnect, I get the unknown error again, and have to go into properties and pick another random version of windows. So far most of them seem to work, particularly XP SP2, although in saying this, sometimes they seem to randomly not work sometimes.....

    The whole thing is very frustrating. Hopefully Gigabyte might address this when he problem becomes wider spread.
    P55 UD4, iPhone OS 3.1.2
  • plus613 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 27, 2009 4:45 PM (in response to treeml)
    I've just been and bought a Belkin 3 port USB 2 PCI card, model F5U219 Rev:9-LF.

    I'm at work at the moment, so can't try until tonight. I bought it because quite clearly the big chip on it says NEC not VIA. $29AUD from an expensive brand of electronics shop. It's similar to this one

    I'll let you know tonight how I go .... fingers crossed. I've had enough of this issue and so far it's wasted $55 on USB cards that I really shouldn't need.
  • plus613 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 28, 2009 4:24 AM (in response to plus613)
    Alright, this is officially beyond a joke. I get EXACTLY the same results with the new card as the last one.

    It appears in control panel / system / hardware as "NEC USB Controller" or whatever it is.. all says it's working fine.. but still NOTHING I plug into it responds.

    So, there's either something in the GA-P55-UD4P bios that I've missed, or there's something in Windows that needs to be enabled. I don't know what. Does anybody have a clue what might be wrong? I've now got 2 unusable PCI USB cards. Interestingly, both bluescreen my PC when I shut down. They're completely different chipsets, completely different cards.
  • hidden72 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 28, 2009 10:42 PM (in response to MrBahr)
    Same problem here. Asus P7P55D EVO motherboard, Core-i7 870 CPU, Windows 7 RC 64-bit, Latest iTunes (9.0.1) and iPhone. It's recognized under USB devices in device manager, but iTunes doesn't see it and I get the same error messages as others in this forum. Apple, please fix this!
    iPhone 3GS, Other OS, Windows 7 RC 64-bit
  • treeml Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 29, 2009 12:03 AM (in response to plus613)
    I don't think it's Apple's fault, the problem seems to lie with the gigabyte board.

    I'm glad you mentioned about buying the other PCI card and that it also didn't work and blue screened your computer.

    I also had the same problem, I bought the USB card with the VIA chipset, and when I plugged it in a got the same problems as you, no devices being detected, and the occasional blue screen of death. I was actually going to take it back tomorrow,and swap it for another one, but after hearing of your experience I'm not going to bother now.

    I'm seriously at my wits end now trying to figure out this problem. As I mentioned before,the only fix that I have found so far is to change the compatibility mode each time I run it. This is not reliable and doesn't always work but I can occasionally sync my phone.

    I guess the only thing can hope for now is an updated firmware from gigabyte, or a Windows update that rectifies the problem somehow.

    and while I'm here might I point out to Apple, I do want to install your bloatware when I install itunes just want itunes, in fact I don't even really want iTunes either, it has to be the worst piece of crap ever made for windows...I can only assume that Apple do it on purpose to make people hate Microsoft even more and maybe switch to their overpriced pretty computers(which I happen to own as well).
    macbook pro, Mac OS X (10.6.1)
  • plus613 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 29, 2009 2:50 AM (in response to treeml)
    It's not the Gigabyte board, it's the P55 chipset. As was said above, it also happens on ASUS boards, MSI boards, etc. The one thing that's been in common is the P55 chipset from Intel, and I think that's the issue.

    Either the phone or itunes is not compatible with that, or Windows isn't. The fix may come in the form of a driver from Gigabyte, but it might also come in the form of a firmware update for the phone or a software update for itunes. It really could be anything.

    I don't have the abilities to try and figure out where the problems lie, I just know I, and many others, are experiencing them -- and it's driving me mad.

    The reason it's such a pain is my music collection currently stands at around 130GB.. which is way too much to copy to my 80GB MacBook Air's HD, so I can't sync off that. So I NEED the PC.
  • Dr.Jazz Calculating status...
    Currently Being Moderated
    Oct 29, 2009 10:32 AM (in response to plus613)
    Yep, same problem here. Asus Maximus III Formula board (P55 chipset) with an i7-860, Windows 7 64-bit and latest iTunes. Spent a couple days fighting with this problem until I discovered this thread. Now I'm wondering how long it will be before Apple and/or Intel figure out that 1) there is a problem, 2) what exactly the problem is, and 3) release a fix for it. I have a feeling it's going to take a while.

    All my other USB devices work fine. However, the iPhone is the only mobile device I've ever had that WON'T charge when plugged into the USB port of a sleeping computer (even a computer where syncing works without issues). Seems there's something "special" about the iPhone and its USB connection.
    i7 860, Windows 7, actually
  • Amp300 Level 1 Level 1 (20 points)
    Currently Being Moderated
    Oct 29, 2009 1:21 PM (in response to MrBahr)
    Any word on whether the iTunes 9.0.2 update resolves this issue? I won't be able to test until much later tonight.
    Other OS
  • plus613 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 29, 2009 1:51 PM (in response to Amp300)
    Made no difference to mine. Just installed it then, still get my 0xE8000065 error
  • miomobeach Calculating status...
    Currently Being Moderated
    Oct 30, 2009 2:49 AM (in response to plus613)
    Hi there,

    I figured out there was something wrong going on with my RAM. Removed my RAM modules, plugged them into 2 other ports - I'd originally put them into the wrong slots - and did some memory setup in the BIOS.

    It now seems to work fine. No more 'this is a new iPhone' screens, sync is dead fast, it is now transferring loads of podcasts onto the phone.

    I just hope it lasts!
  • miomobeach Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 30, 2009 10:53 AM (in response to miomobeach)
    Hi again,

    There really was some progress in the last step I took, I even had a full iPhone backup done in just a few seconds.

    But that was it, I now am back to the 'new iPhone' screen.

    Knowing if RAM is the issue for sure requires my changing my DDR3 modules for some that are gigabyte-approved.

    I also have just seen iTunes 9.0.2 is available for download, I'll see if it helps.

  • mr-nick Calculating status...
    Currently Being Moderated
    Oct 30, 2009 2:38 PM (in response to MrBahr)
    Just came across this thread via

    I have had this problem since my new build last month:

    Intel Core i7-860
    Intel DP55KG
    Corsair TwinX XMS3 DDR-1333 8Gb
    Intel X25-M SSDSA2MH080G2C1 80Gb
    Microsoft Windows 7 Ultimate (x64)

    Having the iPhone plugged into any USB port does improve stability and cannot be relied on. All other USB devices work regardless of port / hub connection.

    I'm wondering why this thread has been running since 12th September and there's been no comment from Apple - is this normal customer service?
    iPhone 3GS, iPhone OS 3.1.2
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