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iTunes 9 on Windows 7 x64 Has Problems with iPhone

319994 Views 516 Replies Latest reply: Jul 14, 2012 7:25 PM by SexySam RSS Branched to a new discussion.
  • edmskid Calculating status...

    Thanks so much! Nice and simple, worked the first time. At last!

  • Subzero888 Calculating status...
    Currently Being Moderated
    Jan 23, 2012 4:30 PM (in response to MrBahr)

    I have a Gateway PC that I bought before Gateway went out of business and stopped the Firmware/Bios updates. The Vista 64 bit that came along with it had no problems syncing with Ipods and Touch. Syncing problems started as soon as I installed Windows 7 64 bit Enterprise edition. I knew it was the USB ports on the Gateway motherboard that caused the issue. After a few months of looking at varius forums and trying every fix recommended I had given up. I was contemplating buying a Mac Mini when I tried a third party PCI USB card with VIA chipset for $15 from Amazon. Win 7 automatically detected and installed the required drivers. After a reboot my Ipod Nano, Touch 2nd Gen and Iphone 4S started working with Itunes. Backup and Syncing are fast and I have no more issues. I wish I had done this some months back without going through so much aggravation.

  • pschaeffer Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 12, 2012 8:12 PM (in response to MrBahr)

    Folks,

     

    I had this problem with my PC (windows 7, 64-bit) and my iPad. After messing with it for a long time, I finally found the answer (bad USB driver). The following two step process should help resolve these kinds of problems more quickly.

     

    The first step is to verify that the iPad (or iPhone) is really connected to your computer. This can be (really) checked using a program called USBDeview. You can get this (very small) program from http://download.cnet.com/USBDeview/3000-2094_4-10614190.html or http://www.nirsoft.net/utils/usb_devices_view.html. Don't worry, it's not Spyware or Malware.

     

    Just run the program and sort on the 'Connected' column. If your iPad or iPhone doesn't show up as Yes (under 'Connected') then your iDevice is not properly connected to your computer. Could be a cable problem. Could be an iDevice problem. Could be a USB hub problem. Note that your iDevice might be listed as what it is (iPad or iPhone) or it might be listed as 'Apple Mobile Device USB Driver' in the 'Description' column.

     

    Apple has a number of ideas to resolve this sort of basic connectivity issue, including switching USB ports, resetting your iDevice, rebooting your iDevice, rebooting your computer, etc. You will need to try them until your iDevice shows up in USBDeview as 'Yes' under Connected.

     

    If you iDevice shows up as 'Yes' under connected, it should also be visible in the Device Manager (found in the Windows 7 Control Panel under Hardware and Sound). You might find it under Portable Devices or it might be under Universal Serial Bus controllers.

     

    The iDevice may or may not show up in the Windows Explorer. On some machines it does, on others it does not. Why is not clear.

     

    If the Idevice is properly known to Windows and iTunes can't see it, then any number of other things could be wrong. Apple has a list. See the very useful page over at http://support.apple.com/kb/TS1538. Testing shows that the Apple Mobile Device service must be running. Check this using Task Manager (started by right clicking the taskbar). Note that the iPod service and the iphlpsvc service must also be running. These services have different names under the Processes table versus the Services tab of Task Manager.

     

    AppleMobileDeviceService.exe - Apple Mobile Device

    iPodService.exe                     - iPod Service

    ItunesHelper.exe                    - iphlpsvc

     

    Step 4 of http://support.apple.com/kb/TS1538 checks if the Apple Mobile Device USB driver is installed. This is essential and a common source of problems. In at least some cases, Windows will install the 'MTP USB' driver. Indeed, Windows will reinstall this driver if you uninstall it. The MTP USB driver is essentially a Windows bug (possibly caused by Microsoft). You MUST replace the MTP USB driver with the Apple Mobile Device USB Driver. Step 4 explains how to do this. Note that you MUST use the 'Have Disk' approach. Otherwise, Windows will just reinstall the invalid MTP driver.

     

    The Apple doc indicates that you can find the correct driver at C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers. Perhaps this is correct on some systems. You may find the correct driver in C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers.

     

    iTunes could make this a lot easier by checking if the iDevice is known to Windows (what USBDevier does) and if the Apple Mobile Device USB driver is properly installed for the iDevice. Sadly it doesn't perform either check. Note that iTunes does if some of the related services (see above) are actually running.

  • iphone3ggss Calculating status...
    Currently Being Moderated
    Feb 13, 2012 3:30 PM (in response to MrBahr)

    ok heres how to fix this i have had this same problem download itunes 9 and it will install the drivers you need.. then update your itunes through apple support software. it will check for updates let it update..

    DO NOT INSTALL I CLOUD.

  • ALIKHAN_AK47 Calculating status...
    Currently Being Moderated
    Apr 1, 2012 3:33 PM (in response to edmskid)

    HELLO EVERYONE

    i have iphone and i m connect with my computer but he not showing device in itune and also he say apple support software drive not install i go to chack other computer and he very good connect with my friend computer and with my other laptop also connect but with my computer my iphone 4 not connect and i alot try and

    i m using windows 7 32bit and my motherther name is EVGA P55V

    1 day i alot searching so i find my mother board new update "Bios" and i download and install

    and again connect my iphone 4 and he is connect with my itune and he showing my iphone device in itune

    so anyboddy have this problem then plz must be try this way

  • alexlearoyd Calculating status...

    Just run the program and sort on the 'Connected' column. If your iPad or iPhone doesn't show up as Yes (under 'Connected') then your iDevice is not properly connected to your computer. Could be a cable problem. Could be an iDevice problem. Could be a USB hub problem. Note that your iDevice might be listed as what it is (iPad or iPhone) or it might be listed as 'Apple Mobile Device USB Driver' in the 'Description' column.

     

     

    I have download USB Deview, ran the above and no device is shown, it makes the bleep noise and charges but nothing appears. A friends iPhone 4S (same as mine with same ios 5.0.1) does appear in the list and works fine, connected with the same cable and into the same usb port

     

     

    Please see thread here

     

    https://discussions.apple.com/thread/3843742

  • SexySam Calculating status...
    Currently Being Moderated
    Jul 14, 2012 7:25 PM (in response to Amp300)

    I had the problem of not syncing.(It started syncing and then finishing syncing was displayed) No internet post was able to help me. I lost hope months ago then i started trying again today and I FINALLY GOT IT TO WORK. You can follow these steps to resolve your's.

     

    NOTE:REMEMBER TO BACKUP ALL YOUR IMPORTANT DATA BECAUSE THIS WILL REPLACE ALL DATA ON YOUR IPHONE FROM DATA FROM ITUNES LIBRARY.(YOU CAN EXPORT ALL MUSIC AND OTHER THINGS FROM YOUR IPHONE)

     

    STEP 1:STEP 1.JPG

    GO HERE.

     

    THEN STEP 2:CHECK EVERY CATEGORY LIKE APPS INFO MUSIC ETC. AND ENABLE THEIR SYNCING.
    STEP 2.JPG

    STEP 3.JPG

    THEN APPLY THE CHANGES.REMEMBER TO BACKUP ALL YOUR IMPORTANT DATA BECAUSE THIS WILL REPLACE ALL DATA ON YOUR IPHONE FROM ITUNES LIBRARY.

    STEP 3:
    APPLY THE CHANGES

    STEP 4.JPG

     

    PLEASE LIKE THE POST IF IT SOLVED YOUR PROBLEM.

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