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iTunes 9 on Windows 7 x64 Has Problems with iPhone

319981 Views 516 Replies Latest reply: Jul 14, 2012 7:25 PM by SexySam RSS Branched to a new discussion.
  • Jnathus Calculating status...
    I've seen it mentioned on Technet, the iPhone block, The Register and Engadget. I think it's gotten plenty of attention.

    I have an ASUS P7P55 LX.

    I updated the chipset drivers to the latest from ASUS' website, and that didn't fix that 0x8 . ..error.

    I finally decided to try a BIOS flash, which was very easy. You just get the file, put it on a CD or a thumb drive, leave the storage device in the drive while you reboot . .. once in the BIOS, go to tools, navigate down to the EZ Flash utility, point it at the drive with the .ROM on it, and bing bang boom! You're up and running.

    I can now sync .. . and not only that. It syncs faster than I've ever seen it sync before (that might be because of my new system though .. . just built this thing last Monday).
    MacBook Pro, Mac OS X (10.5.5)
  • nvidamour Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 12, 2009 2:49 AM (in response to kenchi123)
    Tried this and looks like the correct drivers and files were already installed so made no difference. tried the bios update and it looked to work, i could transfer apps and purchased items on to itunes and sync'd podcasts and 1 folder in photo's but then when i chose a 2nd folder, usual error messages
  • LWile Calculating status...
    Currently Being Moderated
    Dec 13, 2009 4:36 AM (in response to Lodiboi)
    I finally got good and reliable sync's by installing a free VMWare Player and installing WinXP2 on the virtual machine. Then installed iTunes on the VM. Just a little roundabout, it's slower, and it eats up one of your five computer authorizations, but it syncs properly.

    For those who don't know, VMWare have been one of the leaders in virtual machine software and have been around for years. I didn't know they had a free platform until this Apple thing. So, I can thank Apple for something (I guess).

    https://www.vmware.com/tryvmware/?p=player&lp=1
    Gateway GT5412, Windows 7, iPod Touch OS3 + iTunes 9
  • tetsuoshima Calculating status...
    Currently Being Moderated
    Dec 13, 2009 2:25 PM (in response to Jnathus)
    Jnathus wrote:

    I finally decided to try a BIOS flash, which was very easy. You just get the file, put it on a CD or a thumb drive, leave the storage device in the drive while you reboot . .. once in the BIOS, go to tools, navigate down to the EZ Flash utility, point it at the drive with the .ROM on it, and bing bang boom! You're up and running.

    I have the p7p55d and the very same solution works out for me! I recommend updating the bios and all troubles sync'ing are gone in an eyeblink. Thanks Jnathus!

    Message was edited by: tetsuoshima
    iPhone 3GS 16GB, iPhone OS 3.1.2
  • Hasgoth Calculating status...
    Currently Being Moderated
    Dec 14, 2009 10:16 AM (in response to MrBahr)
    After reading through this entire thread and many others like it, I think its pretty obvious that its an issue between the way Windows 7 x64 and iTunes work togehter. With so many different hardware builds all experiencing the same or very related problems, I don't see how it could be anything else.

    For example, I have an HP desktop that is a couple years old but very updgraded. iTunes installs correctly, and works in every way it should. iTunes recognizes iPhone 3G just fine. However, when trying to sync my iPhone, the process begins and then ends abruptly with no error messages at all. iTunes returns to sitting there doing nothing at all. The program does not crash, and my iPhone remains unchanged.

    I have tried reinstalling iTunes and even running an older version. Nothing seems to fix the issue from an end-user perspective.

    Looks like we are stuck waiting til Apple and Windows collaborate.

    This could take a while.
    HP Pavilion a1440n, Windows 7
  • LWile Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 14, 2009 10:26 AM (in response to Hasgoth)
    It's not just Win7 x64. The 32 bit has problems too. And it's not just the iPhone but includes the iTouch as well.
    Acer Aspire 9500, Windows XP Pro, iPod Touch OS3 + iTunes 9
  • Hasgoth Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 14, 2009 3:54 PM (in response to MrBahr)
    I have a netbook running windows 7 x32 which I am currently using to sync my iPhone. It syncs fine. I don't like having to keep all my music on my little netbook but I have no choice. I feel like there is still a giant pile of evidence that shows this problem primarily involves the way windows 7 x64 and iTunes interact.
    HP Pavilion a1440n, Windows 7
  • Lodiboi Calculating status...
    Currently Being Moderated
    Dec 14, 2009 5:39 PM (in response to Hasgoth)
    Correct me if i'm wrong, but i dont think the netbook has the P55 pr PM55 chipset, right? I think this problem is only associated with the new P55 chipset architecture.

    Lodiboi
    HP Elite 7000, Windows 7, p55 chipset with x64 and x86 W7. Tried both. =(
  • sethstor Calculating status...
    Currently Being Moderated
    Dec 14, 2009 7:39 PM (in response to Lodiboi)
    *BIOS Update for HP Laptops Fixes Problem*

    Courtesy "ArtAppreciator", an HP employee over on the HP forums at http://h30434.www3.hp.com/psg/board/message?board.id=General&message.id=7108:

    dv6-2xxx and dv7-3xxx models with Intel chipset: Bios version F.13 (SP46749) is available. ftp://ftp.hp.com/pub/softpaq/sp46501-47000/sp46749.exe

    dv8-1xxx models with Intel chipset: Bios version F.12 will release as SP46632.exe

    HP ENVY 15-10xx models with Intel chipset: Bios version F.07 (SP46761) is available. ftp://ftp.hp.com/pub/softpaq/sp46501-47000/sp46761.exe

    I tried the SP46749 fix on my dv7t-3000 and it works.

    Note I am just the messenger here and cannot answer any questions about these fixes or when the dv8 fix will drop.
    HP dv7t-3000 CTO Notebook, Windows 7
  • Ken-in-Boston Calculating status...
    I am so <insert not nice word here> sick of having to rebuild my iphone. Droid is becoming more appealing by the second. None of the methods in this thread have worked for me (thanks for providing the guidance though!). How can Apple be silent on this? How can Dell be silent on this? I know it is a combination of stuff that causes the issue, but seriously - how about someone stepping up and taking ownership - great PR opportunity people!

    Anyone know of any other ways to get photos and video on my iphone? I am using mediamonkey - with success - for music, and can sync apps using the appstore on the phone, but I want to get movies / pix on the phone too, and if I can do it without itunes maybe the phone can stay. I am SO irritated with this.....
    Dell 1557, core i7 pm55
  • plus613 Level 1 Level 1 (0 points)
    Have you tried doubleTwist?

    http://www.doubletwist.com

    It has a reasonable level of compatibility with Apple products.
    PC
  • Dan44TX Calculating status...
    Currently Being Moderated
    Dec 17, 2009 4:31 PM (in response to Hasgoth)
    I agree with Hasgoth. Too many different system build with only two common threads Windows 7 x64 and iTunes 9.

    I've tried all of the suggestions (except bios change - don't want to break into my brand new HP desktop to find out what MB is in there - yet). Hard to believe that Apple and Microsoft haven't resolved this issue via software fix that is now well over 3 months old.

    iPhone users are hosed right now and Apple doesn't seem to be addressing. Poor, Poor customer relations while other smart phones are blasting iPhone and AT&T 3G coverage. WAKE up Apple - get hold of Microsoft (their number is listed) and get us back to the iPhone we loved before Windows 7 and iTunes9!


    From YET ANOTHER iPhone user with this same problem who finally decided to speak up. (There's more of us out there than you know)
    HP Pavilion p6214y, iPhone OS 3.1.2, AMD Quad
  • fruitsnacks Calculating status...
    Currently Being Moderated
    Dec 18, 2009 4:06 PM (in response to Hasgoth)
    Hasgoth;
    I think we are on the right track in moving away from the P55 chipset, but it may be necessary to look even further out than iTunes and Windows 7 x64. I am running an HP laptop with and AMD processor, and I am having the same problem as everyone else. When I got sick of trying to make iTunes work, I installed Media Monkey and carefully set it up to sync with my iPod touch 2g. I was astonished to find that this yielded much the same results as with iTunes: a brief period of seemingly normal syncing, then everything locks up. CPU maxes out, OS is inoperable, and eventually shutdown is needed to get anywhere.

    So might it be that the way windows 7 x64 handles USB connections could be the source of the issue? I'm am no expert, but it seems like the program syncing is not the problem; rather, the problem is the syncing itself.

    For the time being, I will be moving my music to a VMWare XP, or another household computer and syncing from there. Needless to say, I am thoroughly unimpressed by the lack of support from Apple and Microsoft on the issue (Microsoft in particular.) Get your **** in order, or I'm going to linux and buying a Sanza. This might be the very last pain in the *** I can put up with from either of you.
    HP dv6768se Laptop, Windows 7, 64 bit OS, AMD Turion TL-60 x2 @2.00Ghz/core, 4GB ram
  • fruitsnacks Level 1 Level 1 (0 points)
    UPDATE:
    I have solved my problem. Windows offers a hotfix for x64 7 systems on Nvidia chipsets: http://support.microsoft.com/kb/976972
    This works perfectly, and confirms that the problem is the USB controller in Win7 x64, not hardware.
    HP dv6768se Laptop, Windows 7, 64 bit OS, AMD Turion TL-60 x2 @2.00Ghz/core, 4GB ram
  • Ballzack Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 19, 2009 1:25 AM (in response to MrBahr)
    I have a P55 chipset from Asus with a i5 processor.

    Same error message in iTunes. iPhone 3GS wouldnt sync.

    SOLUTION: Updated BIOS and Chipset driver from Asus website!

    Now everything works perfectly with my iPhone.

    Hope this helps some of you!
    Windows 7
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