Do you have to make an appointment to have your iphone replaced?

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Level 1

14 points

Do you have to make an appointment to have your iphone replaced?

For those who have gotten there iphone replaced at the apple store...

I'm in sort of a rush to replace my broken iphone. So I was wondering is it mandatory to schedule an appointment with the genius bar or could i just walk in and tell them my problem and have it replaced. Reason being is I plan on taking a bus all the way to the another city tomorrow just to get it fixed. But it would be pointless if they tell me I had to schedule one before they take a look at it once I get there.

Any help would be greatly appreciated.

Posted on Sep 12, 2009 7:31 PM

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Answer 1

Best reply

roaminggnome

Level 10

106,365 points

Sep 12, 2009 7:43 PM in response to Joey999

If you do not schedule an appointment, there is no guarantee that they will be able to get to you.

You can risk it, but why not call before you leave?

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Answer 2

Sep 12, 2009 8:01 PM in response to Joey999

If there is an Apple store nearby, it is best to make an appointment. Having to take a bus to another city doesn't sound like there is an Apple store nearby.

Or you can call AppleCare at (800) 694-7466 and handle everything over the phone. If it is determined that your iPhone needs to be exchanged under warranty, AppleCare will ship the exchange to your door. You must provide a credit card number in case your existing iPhone is not returned. You use the same box that is used to ship the exchange to return your existing iPhone. The return shipping label is located below the shipping label to you along with a phone number for the carrier to call when the box is ready to be picked up. A small paperclip is included to remove the SIM card from your existing iPhone, and tape to reseal the box.

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Answer 3

Joey999 Author

Level 1

14 points

Sep 12, 2009 9:44 PM in response to Joey999

Thanks guys I may just schedule to play it safe.

But lets say there's a worst case scenario and my warranty expires, will apple still replace it but charge me a fee?

and with the new iphone they give to you is there some sort of extended warranty?

Message was edited by: Joey999

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Answer 4

Sep 12, 2009 11:33 PM in response to Joey999

You can book an appointment on line: http://www.apple.com/retail/geniusbar/

A replacement phone's warranty expires the same date the original phone's warranty would expire or 90 days from replacement, whichever is longer.

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