13 Replies Latest reply: Dec 13, 2009 6:06 AM by reymasumoto
subbaraoch Level 1 Level 1 (0 points)
sir iam trying to instal for fcs-3, 1st dvd fcp-7 is runing final stage this messege is coming.
The installation Failed.
The installer encountered an error That caused the installation to Fail.contact the software manufacturer for assistance.
please help of this problam immidiatly.
MacPro, Mac Osx 10.6

Mac Pro, Mac OS X (10.6), 2gb ram,black magic decklinc card
  • Nick Holmes Level 7 Level 7 (29,975 points)
    Go to Applications/Utilities and launch Console.
    Click the triangle next to *LOG FILES.*
    Click the triangle next to /var/log.
    Locate install.log if that is empty, locate install.log.0.bz2

    Find the part that contains information about the failed install and post it here. It will be near the end.
  • SamTheGerman Level 1 Level 1 (0 points)
    Hi,
    I encounter the very same problem with every installation now. I even have the snow-leopard and thought that it would bring less trouble. Here is the requested message:

    Sep 13 17:35:24 sams-macbook-pro Installer[173]: IFDInstallController 136450 state = 7
    Sep 13 17:35:24 sams-macbook-pro Installer[173]: Displaying 'Install Failed' UI.
    Sep 13 17:35:24 sams-macbook-pro Installer[173]: 'Install Failed' UI displayed message:'The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.'.

    What is the solution to that problem?
  • David M Brewer Level 6 Level 6 (9,290 points)
    I installed FCS the other day and got an error. I cleaned off my fingerprint and it install correctly. Remove the install disc and check the condition of the disc. Make sure there are no blemishes or fingerprints on the install disc.

    Lastly if all else fail. See if you can make a disc image of the disc. If successful you might be able to install from that disc image.

    After I had the error above I made disc images of all of the FCP disc. And put the install disc away for safe keeping. If you make a disc image of all the discs, during installation it will go from from one disc image to the next, not asking to insect discs. A time saver, the installation goes just a little faster and further more, you don't have to sit the during installation inserting discs.
  • Baseimpulse Level 1 Level 1 (0 points)
    im gettin the same problem even with images!!! help me because this is driving me crazy. I am debating of killing SL and going back to lepoard... and trying to install from the images that way. does anyone have a better work around? I get the same error as the other guy the german. please someone help!!!

    Message was edited by: Base Impulse
  • reymasumoto Level 1 Level 1 (0 points)
    this is the error... plz help us a.s.a.p.
    Dec 6 18:36:04 p3225-ipbf1103funabasi installd[346]: ./postflight: * RESULT *
    Dec 6 18:36:04 p3225-ipbf1103funabasi installd[346]: ./postflight: 0 new index directories added.
    Dec 6 18:36:04 p3225-ipbf1103funabasi installd[346]: PackageKit: Executing script "./postflight" in /Volumes/Audio Content 1/Installer/AudioContentforSoundtrackPro.mpkg/Contents/Packages/AudioContentfor SoundtrackPro1C.pkg/Contents/Resources
    Dec 6 18:36:05 p3225-ipbf1103funabasi installd[346]: PackageKit: Install Failed: PKG: post-flight scripts for "com.apple.pkg.AudioContentforSoundtrackPro1C"\nError Domain=PKInstallErrorDomain Code=112 UserInfo=0x10280b170 "An error occurred while running scripts from the package “AudioContentforSoundtrackPro1C.pkg”." {\n NSFilePath = "./postflight";\n NSLocalizedDescription = "An error occurred while running scripts from the package \U201cAudioContentforSoundtrackPro1C.pkg\U201d.";\n NSURL = "./Contents/Packages/AudioContentforSoundtrackPro1C.pkg -- file://localhost/Volumes/Audio%20Content%201/Installer/AudioContentforSoundtrack Pro.mpkg/";\n PKInstallPackageIdentifier = "com.apple.pkg.AudioContentforSoundtrackPro1C";\n}
    Dec 6 18:36:05 p3225-ipbf1103funabasi Installer[338]: install:didFailWithError:Error Domain=PKInstallErrorDomain Code=112 UserInfo=0x119d3e0b0 "An error occurred while running scripts from the package “AudioContentforSoundtrackPro1C.pkg”."
    Dec 6 18:36:06 p3225-ipbf1103funabasi Installer[338]: Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.
    Dec 6 18:36:06 p3225-ipbf1103funabasi Installer[338]: IFDInstallController 156DA0 state = 7
    Dec 6 18:36:06 p3225-ipbf1103funabasi Installer[338]: Displaying 'Install Failed' UI.
    Dec 6 18:36:06 p3225-ipbf1103funabasi Installer[338]: 'Install Failed' UI displayed message:'The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.'.
  • reymasumoto Level 1 Level 1 (0 points)
    plz help us... this is the error... the same as motion 4 auidio pro, dvd pro

    Dec 6 18:36:04 p3225-ipbf1103funabasi installd[346]: ./postflight: * RESULT *
    Dec 6 18:36:04 p3225-ipbf1103funabasi installd[346]: ./postflight: 0 new index directories added.
    Dec 6 18:36:04 p3225-ipbf1103funabasi installd[346]: PackageKit: Executing script "./postflight" in /Volumes/Audio Content 1/Installer/AudioContentforSoundtrackPro.mpkg/Contents/Packages/AudioContentfor SoundtrackPro1C.pkg/Contents/Resources
    Dec 6 18:36:05 p3225-ipbf1103funabasi installd[346]: PackageKit: Install Failed: PKG: post-flight scripts for "com.apple.pkg.AudioContentforSoundtrackPro1C"\nError Domain=PKInstallErrorDomain Code=112 UserInfo=0x10280b170 "An error occurred while running scripts from the package “AudioContentforSoundtrackPro1C.pkg”." {\n NSFilePath = "./postflight";\n NSLocalizedDescription = "An error occurred while running scripts from the package \U201cAudioContentforSoundtrackPro1C.pkg\U201d.";\n NSURL = "./Contents/Packages/AudioContentforSoundtrackPro1C.pkg -- file://localhost/Volumes/Audio%20Content%201/Installer/AudioContentforSoundtrack Pro.mpkg/";\n PKInstallPackageIdentifier = "com.apple.pkg.AudioContentforSoundtrackPro1C";\n}
    Dec 6 18:36:05 p3225-ipbf1103funabasi Installer[338]: install:didFailWithError:Error Domain=PKInstallErrorDomain Code=112 UserInfo=0x119d3e0b0 "An error occurred while running scripts from the package “AudioContentforSoundtrackPro1C.pkg”."
    Dec 6 18:36:06 p3225-ipbf1103funabasi Installer[338]: Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.
    Dec 6 18:36:06 p3225-ipbf1103funabasi Installer[338]: IFDInstallController 156DA0 state = 7
    Dec 6 18:36:06 p3225-ipbf1103funabasi Installer[338]: Displaying 'Install Failed' UI.
    Dec 6 18:36:06 p3225-ipbf1103funabasi Installer[338]: 'Install Failed' UI displayed message:'The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.'.
  • Tom Wolsky Level 10 Level 10 (112,705 points)
    Contact Apple for installations issues. You may have a defective disc.

    'The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.'
  • mcan_kaya Level 1 Level 1 (0 points)
    Dec 8 03:18:54 MehmetCan installd[245]: PackageKit: Install Failed: PKG: extracting "com.apple.pkg.SurroundImpulseResponses"\nError Domain=PKInstallErrorDomain Code=110 UserInfo=0x100400a10 "An error occurred while extracting files from the package “SurroundImpulseResponses.pkg”." Underlying Error=(Error Domain=BOMCopierFatalError Code=0 UserInfo=0x103371d20 "The operation couldn’t be completed. cpio read error: Unknown error: 0") {\n NSFilePath = "/var/folders/zz/zzzivhrRnAmviuee+++++++++/-Tmp-/PKInstallSandbox-tmp/Root";\n NSLocalizedDescription = "An error occurred while extracting files from the package \U201cSurroundImpulseResponses.pkg\U201d.";\n NSURL = "../Packages/SurroundImpulseResponses.pkg -- file://localhost/Volumes/Final%20Cut%20Studio%20Install/Installer/FinalCutStudio .mpkg/";\n NSUnderlyingError = "Error Domain=BOMCopierFatalError Code=0 UserInfo=0x103371d20 \"The operation couldn\U2019t be completed. cpio read error: Unknown error: 0\"";\n PKInstallPackageIdentifier = "com.apple.pkg.SurroundImpulseResponses";\n}
    Dec 8 03:18:54 MehmetCan Installer[128]: install:didFailWithError:Error Domain=PKInstallErrorDomain Code=110 UserInfo=0x191b10 "An error occurred while extracting files from the package “SurroundImpulseResponses.pkg”." Underlying Error=(Error Domain=BOMCopierFatalError Code=0 UserInfo=0x149d50 "The operation couldn’t be completed. cpio read error: Unknown error: 0")
    Dec 8 03:18:54 MehmetCan Installer[128]: Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.
    Dec 8 03:18:55 MehmetCan Installer[128]: IFDInstallController 12B260 state = 7
    Dec 8 03:18:55 MehmetCan Installer[128]: Displaying 'Install Failed' UI.
    Dec 8 03:18:55 MehmetCan Installer[128]: 'Install Failed' UI displayed message:'The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.'.


    Please help, what can i do?
  • Tom Wolsky Level 10 Level 10 (112,705 points)
    Contact Apple for installations issues. You may have a defective disc.

    'The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.'
  • mcan_kaya Level 1 Level 1 (0 points)
    if it's not a defective disc, so what can i do?
  • Tom Wolsky Level 10 Level 10 (112,705 points)
    You have to contact Apple for software installation issues.
  • reymasumoto Level 1 Level 1 (0 points)
    hi!

    how can i contact Apple for software installation?


    thnx
  • Tom Wolsky Level 10 Level 10 (112,705 points)