1 2 Previous Next 23 Replies Latest reply: Jan 26, 2010 8:45 AM by ronp56
axanth Level 1 Level 1 (0 points)
I just upgrade the iTunes version from 8.2 to 9. Unfortunatelly whenever I'm trying to go to the iTunes Store I'm getting the following message "We could not complete your iTunes Store Request. An unknown error occured (306)". I have check my connection and it works perfect. Also, I have tried version 8.2 on my other computer and it works. It seems that the problem has to do with iTunes 9.

Pls advice.

Laptop Levono 3000 N100, Windows XP Pro, Laptop
  • 1. Re: iTunes 9 - Unknown Error 306
    jchmlpca Level 1 Level 1 (0 points)
    I'm having the same problem. I haven't been able to access the iTunes store for 24 hours after upgrading to iTunes 9.0. The store comes up as a series of broken links. I've looked at McAfee and iTunes is authorized there. Default browser is Chrome. Any ideas?
  • 2. Re: iTunes 9 - Unknown Error 306
    chaspc Level 1 Level 1 (0 points)
    Same problem here. Is there a way to reinstall an older version so I can accesss the store?
  • 3. Re: iTunes 9 - Unknown Error 306
    orion don Level 1 Level 1 (0 points)
    Yes, we are also getting an error 306 when we try to use the ITUNES store. This happened immediately after upgrading to Itunes ver 9.0 on Windows Vista. Have run the repair 1/2 dozen times. No luck. So much music that I don't want to delete and re-install. Very frustrating.
  • 4. Re: iTunes 9 - Unknown Error 306
    russica1 Level 1 Level 1 (0 points)
    I've been getting this error for two weeks now, no matter what I try. Grrrr.
  • 5. Re: iTunes 9 - Unknown Error 306
    joebananas Level 1 Level 1 (0 points)
    I am having the same issue. I have uninstalled itunes and did everything over and still get the error. APPLE PLEASE HELP!!!!!!!!!!
  • 6. Re: iTunes 9 - Unknown Error 306
    GrinderNH Level 1 Level 1 (0 points)
    I am having the same issue after upgrading to 9. What is the deal here? Has anyone gotten an answer?
  • 7. Re: iTunes 9 - Unknown Error 306
    BenGross Level 1 Level 1 (0 points)
    I am having the same error 306 with iTunes v. 9.0.1 for Windows. The iTunes store comes up as many broken links with question marks even with the firewall disabled. This is the first version of iTunes that I've installed on the machine.
  • 8. Re: iTunes 9 - Unknown Error 306
    axanth Level 1 Level 1 (0 points)
    Any respond from Apple related to this problem ?
  • 9. Re: iTunes 9 - Unknown Error 306
    joehacker@comcast.net Level 1 Level 1 (0 points)
    Found a fix that works, posed by disraeli123. i had the exact same symptoms: blue text hyperlinks that dont work, error message 306, etc, etc. the problem stems from safari not being able to access the internet. i didn't even know i has safari installed, but when i tried to use it, it couldn't connect to anything on the internet. disraeli123's problem with safari was internet settings. mine was it wasn't on the weindows firewall exceptions list. as soon as i added safari to the exceptions list, it connected no problem and itunes store started working again. hope this helps you.
  • 10. Re: iTunes 9 - Unknown Error 306
    dcgirl1976 Level 1 Level 1 (0 points)
    I just solved this same problem and, believe it or not, it had nothing to do with my firewall settings. I'm a Comcast customer, and had a program called Desktop Doctor installed on my machine. Desperate for an answer, I tried to use it to see if it could detect my problem. The stupid program kept telling me that I was not connected to the internet, even though I was, so I uninstalled it. Everything is working beautifully now. Hope this helps.
  • 11. Re: iTunes 9 - Unknown Error 306 solution
    nantes37 Level 1 Level 1 (0 points)
    Launch Internet Explorer
    Click the Tools menu
    Select Internet Options
    Click the Connections tab
    Click the LAN Settings button
    Make sure that that "Use a proxy server for your LAN" checkbox is unchecked
    Click OK till you are out of everything, and then close Internet Explorer
    Try again in iTunes to load the store
  • 12. Re: iTunes 9 - Unknown Error 306
    nantes37 Level 1 Level 1 (0 points)
    This worked for me

    Launch Internet Explorer
    Click the Tools menu
    Select Internet Options
    Click the Connections tab
    Click the LAN Settings button
    Make sure that that "Use a proxy server for your LAN" checkbox is unchecked
    Click OK till you are out of everything, and then close Internet Explorer
    Try again in iTunes to load the store
  • 13. Re: iTunes 9 - Unknown Error 306
    Dana P Level 1 Level 1 (0 points)
    Everyone seems to have the same problem!
    I've e-mailed them but the response still didn't sort it out.
    Here it is. Maybe someone else will have more luck than I did. If anyone succeeds PLEASE do let us all kow.
    I understand that you are receiving a message about connection error 306 when trying to connect to the iTunes Store.

    I have confirmed that the iTunes Store is functioning and accepting connections. Therefore, the issue is likely related to your Internet connection, local network, or computer. I'm happy to provide some information that should help you connect to the iTunes Store again.

    Sometimes this error can be caused by software on your computer that slows down the network connection. This error can also appear if you are downloading multiple items. I'd like to provide some steps that should help you successfully download your purchases.

    It often helps to pause the download and then download items one at a time. These steps will walk you through doing this:

    1) Open iTunes.

    2) From the Store menu at the top, choose Check for Available Downloads. If you're unable to upgrade and are using iTunes 7, the option will say Check for Purchases.

    3) Enter your account name and password, then click Check. Your purchases should begin downloading.

    4) Under the STORE section on the left, click Downloads.

    5) Click the Pause All button in the lower-right corner. This will temporarily pause all of your downloads.

    6) To resume only one of the downloads, click the refresh button that appears to the right of one of the paused downloads.

    Certain types of software can affect the way a computer sends and receives information from the Internet. Here are a few examples of these types of software:

    - Firewalls
    - Web accelerators
    - Ad filters
    - Virus protection software

    If you have any of this kind of software installed on your computer, you will need to configure each of the applications to allow your internet connection to access iTunes freely. For instructions, please refer to the documentation that came with that software, or contact the software's manufacturer. You'll need to configure the software to allow these domains to send and receive data from the Internet freely:

    itunes.apple.com
    ax.itunes.apple.com

    For assistance in configuring your firewall or accelerator software, you may need to contact the manufacturer or your Internet service provider (ISP). When contacting their support representatives, it may be useful to have the following information:

    "Well Known" TCP and UDP Ports Used By Apple Software Products
    http://support.apple.com/kb/TS1629

    The following article helps Windows users pinpoint software conflicts that could cause the error:


    Using MSCONFIG to troubleshoot conflicts in Windows XP
    http://support.apple.com/kb/HT1275


    Using MSCONFIG to troubleshoot conflicts in Windows Vista
    http://support.apple.com/kb/HT2292

    Once you have managed to allow access to iTunes through other software, please follow these instructions:

    1) Sign out of the iTunes Store.

    2) Quit the iTunes application.

    3) Restart your computer.

    4) Open iTunes.

    5) Select Check for Available Downloads from the Store menu at the top of iTunes, (if you're unable to upgrade and are using iTunes 7, you'll choose Check for Purchases).

    If you can't find this option, you can also click this link to do the same thing:

    https://phobos.apple.com/WebObjects/MZFinance.woa/wa/checkForPurchases

    6) Enter your account name and password, then click Check. The missing item should begin downloading and appear in your Purchased playlist.

    Please note that the iTunes Store cannot investigate every user's connection issue. Apple Discussions are another source of information about iTunes, where everyone from new users to professionals can interact and share their knowledge and experiences. You may find another user with the same operating system or ISP that may be able to help resolve this issue. You can find the iTunes discussions group at:

    http://discussions.info.apple.com/itunes

    If you are using a dial-up connection, you might consider downloading your purchases over a broadband connection, if you have access to one.
  • 14. Re: iTunes 9 - Unknown Error 306
    Dana P Level 1 Level 1 (0 points)
    BINGO!
    thanks a lot
    It worked for me too!
    not computer tech - will this conflict with any other settings?

    nice sunny day
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