Previous 1 2 Next 18 Replies Latest reply: Feb 15, 2010 4:34 PM by rmoss69
srbiscock Level 1 Level 1 (0 points)
I have a continuing problem when trying to get my iPhone to connect to one of my Windows 7 PCs. I have a Acer 6920G with Win7 x64 which works fine, but my desktop, which has the same version of windows and, more importantly, my iTunes library has issues. I have followed the suggestions of reinstalling drivers, iTunes and powering the iPhone off, but to no avail. The computer sees the iPhone and I can access it through explorer but iTunes does not list it. I have iTunes 9 and OS 3.1, with a hope that this would be the solution, but no better. I have tried restarting services too. Any ideas?

PC, iPhone OS 3.0.1, Win 7 x64, iPhone )S3.1, iTunes 9
  • CoreyT Level 1 Level 1 (5 points)
    I also have this problem. I've tried over 30 solutions and I've managed to fix it for one sync, then it returns the next time I plug it in.

    This is annoying.
  • wjosten Level 10 Level 10 (93,750 points)
    The iPhone requires two important pieces of software to operate properly on Windows. First, the driver must be installed; for iPhone the driver is USBAAPL.SYS. Second, Apple Mobile Device Support must be installed as a Windows Service. If these are not installed, see the Reinstall iTunes section below.

    Verify that the driver is installed by connecting iPhone to the computer and following these steps:

    1. On the Start menu, click Run. (For Windows Vista and Windows 7, click the Windows Start button and click inside the Start Search field to place the cursor there.)
    2. Type devmgmt.msc and click OK. A list of devices will be displayed.
    3. Scroll down to Universal Serial Bus controllers and click the small plus sign to expand this group. iPhone will be listed as either Apple iPhone or Apple Mobile Device depending on the version of the driver installed.
    4. Right-click Apple iPhone (or Apple Mobile Device) and choose Properties from the shortcut menu.
    5. When the Properties window opens, select the Driver tab.
    6. Click Driver Details to view more information.

    Verify that the Apple Mobile Device Service is installed and running using the Services MMC snap-in:

    1. On the Start menu, click Run. (For Windows Vista and Windows 7, click the Windows Start button and click inside the Start Search field to place the cursor there.)
    2. Type services.msc and click OK. You will see a list of services.
    3. View the list In alphabetical order and verify that the "Apple Mobile Device Service" status is "Started."

    4. If the status does not indicate the service is started, right-click Apple Mobile Device Service and choose Start from the shortcut menu.
    5. If the service is installed and started, right-click the service and choose Restart from the shortcut menu.

    If the driver is installed and the service is installed and started, check the Event Viewer for error messages.
    1. On the Start menu, click Run. (For Windows Vista and Windows 7, click the Windows Start button and click inside the Start Search field to place the cursor there.)
    2. Type eventvwr.msc and click OK.
  • RestlessFool Level 2 Level 2 (380 points)
    You're so right about what the iPhone requires. Also what it doesn't require is a restrictive straight-jacket of an incorrectly-configured firewall.....

    It's worth disabling any/all firewalls and anti-virus packages JUST to see if it makes a difference, then re-enable them and work on from there....
  • wjosten Level 10 Level 10 (93,750 points)
    You are so right, I left that out of my post(was an oversight since I don't use windows), ALL FIREWALLS, ANT-VIRUS, WEB ACCELERATORS, ETC., ANYTHING LIKE THIS MUST BE DISABLED. Itunes needs to contact apple's servers for all updates, software restores, etc. If itunes can't contact the servers, you're dead in the water.
  • CoreyT Level 1 Level 1 (5 points)
    None of those procedures WORK!

    Fresh install of Windows 7 x64 this AM.

    Turned off UAC, Disabled all bundled protection software, windows firewall etc.

    Installed Itunes x64, rebooted.

    Plug in iPhone detected, works fine, eject, wait a minute, plug it back in, nothing.

    Reboot, fire up itunes, plug it in again, nothing.

    Happens with a first generation iPod Touch as well.

    It happens on a fresh install of 7 x64 on my laptop same issues.

    It's a bug with iTunes plain and simple. The drivers are from July, are not WHQL certified so it's any wonder it does not work.

    Also to original poster, in device manager who makes your USB host controller?
  • TheDirector Level 1 Level 1 (0 points)
    I'm having the same problem, I have been searching Google for the past month to find a resolution to this, but none of the "fixes" I've come across work.

    The problem I'm having is:

    When I connect my iPhone 3G to my computer and open iTunes, it will take iTunes about 2 minutes to open, and when it finally does, it will not have detected my iPhone. If I have iTunes already open and plug in my iPhone, then iTunes will become unresponsive for about 2 minutes, after which it will fail to detect my iPhone.

    _My system Specs:_
    OS: Windows 7 Ultimate x64
    *iTunes Version:* 9.0.2.25(x64)
    *Phone Model:* iPhone 3G (16GB) White
    Motherboard: ASUS P6T Deluxe V2, BIOS 610
    Graphics: GTX 260
    Memory: Patriot Viper Series 6GB DDR3
    CPU: Core i7 920
    *Hard Drive:* Western Digital VelociRaptor 300GB
    *Power Supply:* SeaSonic 700W

    I have installed a fresh full version of Windows 7 Ultimate x64 (not an upgrade), all hardware components have latest drivers (Intel, Nvidia, Creative, ect. - either from Asus website: my motherboard manufacturer, or specific hardware manufacturer's website).

    I have installed Windows 7 x64 a total of 12 times in the past month trying to fix this probem, I have installed the latest version of iTunes (9.0.2.25(x64)) at various intervals: First thing after driver installs, first thing after driver installs and windows updates, first thing after driver installs, windows updates and software/games installation. It doesn't matter - iTunes will not detect my iPhone 3G at all. Windows will detect it just fine, and I have checked to make sure that the proper drivers and services are running.

    On this same computer, I installed Windows Vista Ultimate x64, installed iTunes 9.0.2.25(x64), connected my iPhone 3G and everything worked and synced like a charm. Tested multiple times after multiple restarts - no problems what so ever. Install Windows 7 x64, and nothing again. I have even tried running iTunes in Windows Vista SP1 or SP2 compatibility mode, but no luck.

    People have claimed that the problem is only with the P55 Intel chipset, but I have an ASUS P6T Deluxe V2 x58 motherboard and this issue is very pervasive on my system.

    Is there still no fix for this? I have to assume that the problem lies with Apple and specifically the latest version of iTunes on Windows 7 x64 since all of my hardware running Windows Vista SP2 with the latest version of iTunes works just fine to detect my phone. I suppose the problem could be related to my USB drivers from Intel, but then why is the problem only in iTunes - everything else I use my USB ports for works flawlessly (external drives, flash drives, game controllers, etc.).

    I hope there is a fix for this soon, I'm up for my upgrade to the iPhone 3GS next month, but if I can't even sync up on my computer then there isn't much sense in upgrading, might as well wait for 6 months till my contract expires and just go with an Android phone which I know will work (my roomates connects just fine).
  • tishboyle Level 1 Level 1 (0 points)
    Have you gotten a response from our friends at Apple? Below is a "feedback suggestion" I made a few days ago to both Apple hardware and software (response: silence) ... Apple is in deep denial, joined by Dell, HP, Microsoft - you name it.

    Suggestion: update iTunes ver 9.0.2.225 so that it recognizes the iPhone in a Windows 7 x64 environment. I have systematically carried out each troubleshooting step recommended by iTunes support, last updated 10/26/09. These steps did not resolve the issue.

    Failure of iTunes software has these effects:
    (1) Cannot sync iTunes with iPhone using PC;
    (2) Cannot buy new products from the Apple store for use with the iPhone;
    (3) Cannot carry out plans to buy iPhones for children
    (4) If not acknowledged and corrected, iTunes failure will have a snowballing effect on Apple's reputation, sales, and revenues.

    Misc: Windows 7 recognizes iPhone as a camera (which it is).

    Details:
    iTunes ver 9.0.2.225
    iPhone 3.1.2 (7D11)
    PC: Dell Studio XPS 9000 with Intel Core i7 920 2.66GHz 8M L3 Cache 4.8GT; 8 GB RAM
    Operating System: Windows 7x64 Home Premium
    Chipset: Intel X58
    Motherboard: DELL, Inc. Model 0X501H
  • louisinhongkong Level 1 Level 1 (0 points)
    Here's the solution that worked for me: Uninstall the Apple driver and letting windows reinstall it.

    More details here:
    http://www.question-defense.com/2009/10/31/iphone-digital-camera-driver-issue-ip hone-not-showing-up-under-my-computer
  • tishboyle Level 1 Level 1 (0 points)
    The problem under discussion is that iTunes doesn't recognize the iPhone (It's not that Windows doesn't to recognize the iPhone). How does uninstalling the Apple driver resolve this problem?
  • Kempas Level 1 Level 1 (0 points)
    Ok, I'm assuming everyone who is having trouble with Windows 7 (64-bit? mine is) has tried the following solution I found over at en.kioskea.net posted by a guy called Steve78545 (hey, you got to give a dude his due).

    It's maybe because Windows 7 uses a MTP driver instead of the USBAAPL by default, and what you need is an 'Apple Mobile Device USB Driver' which you might not have in 'Universal Serial Bus Controllers' (check it and see). If you haven't got it, as good ol' Steve78545 suggested:

    Update the driver by expanding 'Portable Devices' from the list, right click Apple iPhone/iPhone and select 'Update Driver Software'. Then select 'Browse My computer...'

    Copy the following path and paste it in - C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers - then hit 'Next'.

    Let the thing do it's...thing an it should work. At least it did for me, so I hope it helps a few people out!

    K
  • tishboyle Level 1 Level 1 (0 points)
    SOLUTION

    Here's what finally worked for me (thanks to a post by RagnarX, on Nov 12, 2009
    http://en.kioskea.net/forum/affich-17997-ipod-not-detected#p121082). It may work for you, too, if your system is similar to mine* - without your having to beg Dell, Intel, Microsoft or - perish the thought - APPLE, to provide any form of customer service.

    #1 Uninstalled iTunes and every application with Apple anywhere in its name
    Used Control Panel (in Win7) uninstaller for iTunes
    Used Revo uninstaller for everything else
    Ran CC-cleaner to scrub system further

    #2 Shut off firewall and antivirus

    #3 Rebooted

    #4 Connected iPhone to a friendly USB port. Win 7 recognized it as an iPhone, as usual

    #5 Reinstalled iTunes x64; designated that installation files be copied to C:/Program Files, not C:/Program Files (x86). Probably irrelevant.

    #6 Opened iTunes and prayed

    #7 iPhone appeared almost instantly, along with most of my music files, Apps, and photos.

    #8 Synced successfully.

    #9 Turned firewall and AV back on.
    Total time required: about 35 minutes


    *iTunes ver 9.0.2.225
    iPhone 3.1.2 (7D11)
    PC: Dell Studio XPS 9000 with Intel Core i7 920 2.66GHz 8M L3 Cache 4.8GT; 8 GB RAM
    Operating System: Windows 7x64 Home Premium
    Chipset: Intel X58
    Motherboard: DELL, Inc. Model 0X501H
  • iphone3Gguy Level 3 Level 3 (565 points)
    Looks like this has been covered for awhile:

    http://support.apple.com/kb/TS1495 iPhone not recognized in iTunes for Windows
    Resolution
    Check the iPhone Display
    Verify Windows PC System Requirements
    Ensure the computer's drivers are up to date
    Check USB Connections
    Restart your PC
    Verify iPhone Driver/Service Installation
    Reinstall iTunes

    Also has link to removing iTunes http://support.apple.com/kb/HT1923
  • wopettit Level 1 Level 1 (0 points)
    I have to give Steve78545 some props - this problem has plagued me for days and finally tried his solution, but I had to manually browse the system folder to find the correct one as when I copied/paste it said the location was not found. Nevertheless problem solved. And also big thanks to Kempas for posting in this forum.



    It's maybe because Windows 7 uses a MTP driver instead of the USBAAPL by default, and what you need is an 'Apple Mobile Device USB Driver' which you might not have in 'Universal Serial Bus Controllers' (check it and see). If you haven't got it, as good ol' Steve78545 suggested:

    Update the driver by expanding 'Portable Devices' from the list, right click Apple iPhone/iPhone and select 'Update Driver Software'. Then select 'Browse My computer...'

    Copy the following path and paste it in - C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers - then hit 'Next'.

    Let the thing do it's...thing an it should work. At least it did for me, so I hope it helps a few people out!

    K
  • fury88 Level 1 Level 1 (0 points)
    I am having the same probem here. I totally agree with what Steve78545 has found. The issue is Windows 7 won't find the Apple Driver even if I point to it. I think the 64bit OS is throwing it off? Anyone have any ideas on how to get the Apple driver to recognize?? The path you've posted shows it in the Program Files (x86) so it's quite possible my x64 driver is not there?

    -Matt
    -----------------------------
    Ok, I'm assuming everyone who is having trouble with Windows 7 (64-bit? mine is) has tried the following solution I found over at en.kioskea.net posted by a guy called Steve78545 (hey, you got to give a dude his due).

    It's maybe because Windows 7 uses a MTP driver instead of the USBAAPL by default, and what you need is an 'Apple Mobile Device USB Driver' which you might not have in 'Universal Serial Bus Controllers' (check it and see). If you haven't got it, as good ol' Steve78545 suggested:

    Update the driver by expanding 'Portable Devices' from the list, right click Apple iPhone/iPhone and select 'Update Driver Software'. Then select 'Browse My computer...'

    Copy the following path and paste it in - C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers - then hit 'Next'.

    Let the thing do it's...thing an it should work. At least it did for me, so I hope it helps a few people out!

    K
Previous 1 2 Next