Tried to send too large a message - mail now not working

Question

Tried to send too large a message - mail now not working

Hi,

We have a problem. We tried to send a message containing a number of high res. pictures from our .mac account. Clearly this was far too big to send. The message has not appeared in the sent box but is not shown in an outbox. We now keep getting an error message:

"Mail has undone actions on some messages so that you can redo the actions while online. Mail has saved other messages in mailbox “Drafts (Mac Account)” in “On My Mac” so that you can complete the actions while online.

Additional information: The connection to the server “mail.mac.com” on port 993 timed out."

Every time we get this message a copy of the email we tried to send appears in a drafts folder in 'on my mac'

We are not receiving emails onto the computer now although I have checked on my mobile me account and they are coming through fine to that - they are just not being downloaded to our computer.

How do I stop mail trying to send this email and where can i find it to do it. I considered deleting the account and re setting it up but we have loads of emails in our inbox and sent box that we don't want to lose.

Can anyone help?

Thank you

Macbook, Mac OS X (10.5.8)

Posted on Sep 16, 2009 2:30 AM

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Answer 1

Sep 16, 2009 11:47 AM in response to Richard Fensome

Since this is an IMAP account, you should select the MobileMe account mailbox, then choose Mailbox > Rebuild and wait for the rebuilding to finish. Then quit and restart Mail and check to see if the problem is still there.

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Answer 2

Sep 16, 2009 6:46 AM in response to Richard Fensome

Greetings,

Don't even think about deleting accounts; it won't solve the problem and it will create a bigger problem for you.

If the mail is in your Drafts folder as the error message said, first you should look in Home/Library/Mail/<the name of your mobileme account>/Drafts.mbox/Messages and delete the message from there if you see it. Also check your online MobileMe account to see if there's a copy there and delete it, too.

Then try restarting Mail to see if your mail will start downloading to your Mac again.

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Answer 3

Sep 16, 2009 9:56 AM in response to Richard Fensome

Hi again,

I think I worked it out your instructions. Went into library/mail using finder then searched for a line of text in the message. Found all copies of the message and deleted them. Also deleted a copy of it in a drafts folder on my me.com account.

Reloaded mail and no change. The mail is still not downloading, I am still getting the same error messages and copies of the rogue email keep appearing in my on my mac drafts folder. Is it possible to develop a personal hatred for something so inanimate as an email?

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Answer 4

Sep 18, 2009 3:48 AM in response to Golden Shoes

Hi,

Thank you for your help so far.

Unfortunately, when I select our main mac account rebuild is greyed out. On our business accounts rebuild is selectable. I cannot see any difference as to how the accounts are set up.

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Answer 5

Sep 16, 2009 9:11 AM in response to Golden Shoes

Hi,

Thank you for your reply.

Excuse me for being stupid, but how do I go about looking in home/library/mail...................?

cheers

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Answer 6

Sep 18, 2009 5:57 AM in response to Richard Fensome

If your personal account is a MobileMe account, what kind is your business account? Did you check you web account to find and delete that message that was too large to send?

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