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Agfa SnapScan Touch no longer supported by MacOS thanks to Snow Leopard

Since Snow Leopard my Agfa ScanScan Touch scanner is useless. ThanX to Snow Leopard... Even application VueScan cannot get the SnapScan to work. Thanx to this great new OS...

MacBook; 24" and 17" Intel iMacs; eMac, Mac OS X (10.5.4)

Posted on Sep 19, 2009 11:12 AM

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Posted on Sep 19, 2009 11:18 AM

Have you contacted the application manufacturer? Apple locked in their API in May of 2009 for developers to appropriately test their software with Apple's announced OS and the framework changes it would have brought. It then becomes the responsibility of the manufacturer to ensure their product works with the new framework from OS X.
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Sep 19, 2009 11:18 AM in response to Albert Zeeman

Have you contacted the application manufacturer? Apple locked in their API in May of 2009 for developers to appropriately test their software with Apple's announced OS and the framework changes it would have brought. It then becomes the responsibility of the manufacturer to ensure their product works with the new framework from OS X.

Sep 19, 2009 11:46 AM in response to Albert Zeeman

Since Snow Leopard my Agfa ScanScan Touch scanner is useless. ThanX to Snow Leopard... Even application VueScan cannot get the SnapScan to work.


It appears that Agfa released their last set of drivers back in 2001 with the release of OS X. They have not done any updates or enhancements since then.

Back in 2007, a guy named David Linker did develope a driver that was for scanners that have been abandoned by their manufacturer.
http://www.macupdate.com/info.php/id/24016/scan-again

I've seen at least one report that this works with Snow Leopard and an Agfa scanner.

Sep 19, 2009 12:20 PM in response to Albert Zeeman

According to the VueScan list of supported devices the Agfa SnapScan and a number of other SnapScan models are supported, although the list does not specify a SnapScan Touch. Have you contacted Hamrick about the specific model you have to determine definitively if it is or isn't supported in VueScan?

Apple is not responsible for providing device drivers for scanners or printers. The manufacturers are supposed to provide their drivers independently or can provide them to Apple for inclusion with an OS release. So this issue falls squarely on Agfa's back for not providing updated drivers. Don't blame Apple. You should contact Agfa's tech support to see if they plan to update their driver or if they have abandoned the product. In the latter case you really have only two options: Downgrade back to Leopard or buy a new and supported scanner.

In the future remember never to upgrade to a new version of OS X (or any OS) until you've determined that your hardware and software is supported and compatible. Otherwise you should not upgrade.

Sep 19, 2009 2:27 PM in response to EvzAm

And what malfunctioning is that? Do you have a malfunctioning Time Capsule? If so then post a question in the Time Machine/Time Capsule forum.

I have used Time Machine but I do not have a Time Capsule, so I have not seen any malfunction evidence myself.

Apple rarely ever makes announcements about known hardware/software problems let alone email anyone. Generally if there is a true problem then Apple may issue a public statement acknowledging that the problem exists and a fix is being developed. If a firmware update is required you will hear about it automatically via the Airport Utility if you check regularly. Software updates come through Software Update not by email.

Most new system problems that arise result from users upgrading dysfunctional existing systems and not repairing the hard drive and permissions prior to upgrading. They also fail to make bootable backups of their existing system to avoid problems should an upgrade go awry. Still others upgrade systems successfully but fail to check if their mission critical third-party software will be compatible or to upgrade that software when possible for compatibility. The best thing to do when there are such upgrade problems is to make a fresh installation on a reformatted hard drive. Apple only states that OS X works on the appropriate hardware meeting the system requirements, and offers no guarantee of compatibility with third-party hardware or software. So a fresh installation at least can determine if the problem is with OS X and existing Apple hardware. If no problems are evident that the problems are associated with third-party hardware and/or software.

Sep 19, 2009 4:49 PM in response to EvzAm

Well, I understand your recommendation, Kappy, but what's to say about Time Capsule? Apple hasn't issued anything yet that sorts out the malfunctioning of this product with the Time Machine, under Snow Leopard!!!


It doesn't look like you understand drivers or the lack of drivers at all. They don't come from Apple unless Apple designs the product. You'll know when the Time Capsule is really dead because Apple will say so. Until then, there will be drivers and continued development. It might take longer than a month. Legitimate bugs do happen.

There is quite a difference when a company says it supports a product (Apple does support Time Capsule) and a company that doesn't support a product at all (Agfa has not released drivers or updates for 8 years).

In the first case, you go to the vendor (Apple) and download updates or complain to tech support that your product doesn't work. You will probably either get new drivers or instructions or resolve an issue through troubleshooting techniques. If there are problems with a driver from Apple for a product they say they support you will get some help. Just like you can forget about drivers for a PPC Mac that Apple is not going to support with Snow Leopard, Apple said that up front.

With an Agfa scanner you were not told that the product is designed for Snow Leopard but you bought SL anyway. Agfa has not provided any support and apparently doesn't plan to. Apple can't make Agfa do anything to help support their product. It's dead from here on out. I'd guess that the small number of these scanners still in use doesn't help get new drivers. Vendors upgrade products they make a profit on, or to ensure customer goodwill for future purchases. Agfa doesn't care if your scanner doesn't work, and hasn't for many years.

Some HP Printers are not getting new drivers. Apple makes the platform, vendors design products that work on it, and usually they upgrade their product drivers for new OS's. The very same driver problems were part of the Vista melt down. I don't enjoy any version of Windows, but a large part of the early problems were that vendors didn't support their products with a new OS and people wanted to keep using hardware that was never designed for Vista.

This shouldn't come as a surprise to you. Review sites on the Internet that have described Snow Leopard's improvements have mentioned the architectural changes that might require new drivers for older hardware. Apple said there would be many issues with older drivers and that many companies would have to upgrade their programs and drivers to work well or even work at all. Apple's been saying this for over a year. Vendors have had access to the changes for 3 or 4 months. Some vendors cared and have been quick with upgrades (Brother), others are just late (HP, Canon, Epson, Western Digital), some won't come at all (Agfa, Buffalo).

Hardware upgrades have been a fact and expense of OS changes since the mouse. I was really not happy when Apple dropped ADB ports and my expensive trackballs and art tablets needed pricey USB to ADB adapters for Jaguar. I was really not happy when the adapters quit working with Tiger, apparently because the USB adapters couldn't provide the ADB drivers required that Apple finally removed from the new OS... We could have gone back to earlier OS's, but that's never been the way.

Sep 20, 2009 12:06 AM in response to dechamp

ThanX for your long reply.

1. I have a long Apple history and know who is responsible for drivers. I just want to remind you to the situations where Apple came with new OS's or ports and lots of stuff did not work. I will not spend time here to write a history lesson on this.

2. Usefull is your remark on which third parties have an Apple focus. Before my Agfa I had a Umax and before that another. Always I had to throw these devices away not because they stopped working but because they did not work with the new OS or hardware (ADB/USB/FW/ etc)

3. ECO ECO ECO
Everybody is talking eco. Even Apple explains how well they are for the environment by shipping more MacBook unibodies in a plane and thus saving fuel....
They could save MORE environment if they supported larges installed base peripherals. I know the industry needs to keep me selling new stuff which I love to buy, but it hurts my eco feeling to now through something away which is 6 or 8 years old and still technically is perfect....

Sep 20, 2009 12:58 AM in response to Albert Zeeman

Apple said that early hardware is not supported by Snow Leopard. After all, their own computers made before 2006 are not. It is hardly reasonable to expect that all other manufacturer's software and hardware, especially that made before 2006, will be. (For that matter, the desktop Mac that my wife uses is not supported even by Leopard. Of course, it will run OS 9, and my MacBook Pro will not.)

Your scanner will work as it was built to work as long as you use it with the hardware and software that was available when you got it. However, it looks like your scanner is supported by the TWAIN SANE interface, which I believe works with Snow Leopard, so the open-source community seems willing to support your orphaned scanner, where the manufacturer is not.

Sep 20, 2009 10:37 AM in response to Albert Zeeman

1. I have a long Apple history and know who is responsible for drivers. I just want to remind you to the situations where Apple came with new OS's or ports and lots of stuff did not work. I will not spend time here to write a history lesson on this.


But your example was of a currently shipping product (Time Capsule) that is supported by SL. I would have known that you understood the problem if you had chosen a product that had actually been abandoned. I'm guessing that some products that are currently shipping, will not run with 10.7 or 10.8, but almost all of the products I have now will be in the trash or scheduled for replacement due to repair costs which are often higher than replacement. This has happened to us as drive belts fail in printers and scanners. Luckily the $1200 scanners of the '90s have improved to the point where we get better quality/speed in a $100 model shipping today.

The obsolete 32 bit drivers problem is going to continue and could actually get worse. It's been projected that each new version of OS X from here on out will probably have tighter requirements for drivers to be 64 bit. SL is a transition OS, with very few visible changes for the user. Security updates are still coming out for Leopard, and I think I saw one recently for Tiger but I don't look there very often.

There is no business reason to upgrade from Leopard for at least another year or until high end applications actually need or take advantage of a 64 bit OS. The additional ram handling is to solve a problem that doesn't exist yet and the programs don't know how to use multiple CPU cores very well, yet.

They could save MORE environment if they supported larges installed base peripherals. I know the industry needs to keep me selling new stuff which I love to buy, but it hurts my eco feeling to now through something away which is 6 or 8 years old and still technically is perfect....


More responsible packaging, recycled materials in the actual product, ongoing support for older OS's - that's what I see from companies like Apple. We will see more, as energy efficiency requirements change in the next decade.

We are also doing something to help. Our older devices are not going into a landfill. There is a local recycling center that is accepting our outdated or defective hardware. The replacement products use less energy and are more productive. We don't feel that the older devices are technically perfect if they consume too much electricity, run slower than our work flow, or require us to keep older inefficient computers on-line. The older machines are wearing out and need new power supplies and hard drives.

In order to keep using the old SCSI scanner we did keep a Dual G4 that came with Jaguar running in Tiger for a couple of years (Adaptec SCSI drivers disappeared with Leopard). We finally got rid of all SCSI devices and re-purposed one old machine to be a headless Leopard server but the maintenance bills are starting to pile up, it runs hot, it's very noisy (Windtunnel fans), it's not very energy efficient, it's not upgradable to SL server and the new ReadyNAS arrives on next Tuesday. We look forward to shutting of the old power hogs. The server room will be quite a bit cooler and will require less air conditioning. We might even be able to turn the room back into a workspace. The noise and heat made the room uncomfortable to work in.

Sep 20, 2009 10:53 AM in response to Albert Zeeman

Errm... the Agfa SnapScan Touch hasn't been supported by OS X for nearly 8 years. So far as I know Agfa hasn't updated its drivers since 2001. I had one of those scanners attached to an OS 9 system for a long time. Agfa's OS X drivers for that scanner were a disaster. See further . Note the date that the last version of the driver was posted 7 years 11 months ago! That scanner's been dead for a long time, man.

Sep 24, 2009 2:28 PM in response to Albert Zeeman

Here's a solution who works (trouvée sur le net) :
"pas de panic il y a une solution !
il faut installer les 5 packets ci après en binary [url="http://www.ellert.se/twain-sane/"]
en commencent par libusb.
ensuite moi j'ai installé SCanAgain [url="http://homepage.mac.com/dtlinker/ScanAgain/"]
je peux de nouveau utiliser mon Snapscan e25 agfa "
And me, my snapscan touch
^^

Agfa SnapScan Touch no longer supported by MacOS thanks to Snow Leopard

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