2802 Views 6 Replies Latest reply: Sep 25, 2009 12:03 AM by Yotsuba
I actually came here to make the same topic. Since updating to iTunes 9, the Japanese store is not using the correct character encoding which makes the store, basically, unusable.
The update to the new store also caused my to lose an authorization, forcing me to reauthorize a PC that was already authorized (so now instead of having 3 PCs authorized, I have 4 authorizations used for 3 PCs). I don't know if that's related or not, but both happened at the same time.
Time to tell this directly to Apple.
Go here : http://www.apple.com/support/itunes/
Select Music purchases and tell them about the font problem that's making music purchases impossible, you'll get the email option which is probably the best choice for this.
Thanks for the advice. But I have spent a lot of time to look for where to post my claim to Apple. Eventually I found this place and the site with the URL does not seem to show exactly what a customer can do - apologies if I'm wrong.
I'm okay with the problem unsolved as I will go another shop to get a tune. Thanks to the Net it is not just a Apple's store where I can get what I want to.
Anyway, thanks again for your attention to my note and a reply.
Ok, I finally got a response from support but their suggestion didn't help me. For the record their response was to uninstall the KB927489 update for the MS gothic and MS mincho fonts. I didn't have that update installed.
However, it did lead to a solution which I'll post here for those who are able to use it (this should work for Japanese versions of Windows but will require a dual boot setup).
1 - Boot into the OS other than the affected one (ie, the Windows 7 RC if you have it installed as a dual system; you may be able to do this from a dos prompt, if you can boot into one but I can't confirm that)
2 - Find the MS gothic and MS mincho fonts in the affected OS's windows/font folder (copy them to a new location that can be accessed from the affected OS (you can't generally do this while using the affected OS as the system locks these fonts down)
3 - Once those fonts are deleted from the Windows/font folder for the
affected OS, boot back into that OS and run iTunes. Right now, it
should show English normally, but Japanese will be squares -- indicating the correct font is not installed. The system
font on the Start menu will also be incorrect.
4 - Copy the fonts backed up in step 2, back to the Windows/font
folder and reboot the PC.
5 - Once it's booted, the system font should be back to normal and
loading iTunes should show Japanese displayed correctly.
At least, it's worked for me. If you can't access dos/boot into another OS, then you'll probably have to wait for Apple to fix this issue.