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Since 3.1. Unable to make calls, text or go online unless I restart iPhone.

33213 Views 146 Replies Latest reply: Nov 11, 2009 12:51 PM by RestlessFool RSS
  • phoenix 497 Calculating status...
    Yep same problem, our iPhones freeze part way through sending a text message despite having a full signal and refuse to send.
    sometimes the emails take 10-15 minutes to appear
    calls fail despite regular signal being present, or take 2-3 minutes to go through
    two iPhones both with the same setting standing next to each other, 1 has 5 bar signal strength, the other has no service, turn off and on and the signal comes back.
    Also having the freeze problem, or phone going blank, not ringing, but if you call it, it rings as normal, but nothing on the receiving end.
    macbook pro, Mac OS X (10.6.1)
  • Dunstan Cooke Level 1 Level 1 (5 points)
    UK iPhone 3G user here. I have had many of the problems about the phone just seemingly dropping out of connection that others describe since 3.1, but also (not described as far as I can see) when I pause music using my hands free, every few times it locks the machine down for 10 mins or so. A reset fixes, but incredibly irritating.
    Mac Pro; iMac; MacBook Pro; AppleTV; iPhone, Mac OS X (10.6.1)
  • NeilB1 Calculating status...
    FWIW, I am up to about 8 hours of good luck (so far) with Micheal's suggestion of tunring off 3G. No freezes. No calls missed. Not a great situation to not have 3G, but better than a phone you can't trust to be working.

    Sure hope Apple supplies fix this week. This is really a bad brand experience for me.

    (iPhone 3G and 3.1)
    3G with OS 3,1, iPhone OS 3.0.1
  • fcjr Calculating status...
    I'm having the same problems after upgrading to 3.1.
    I lose cell communication after the phone sleeps a while.
    Here's what I've done to fix it so far with no luck:
    Restored the phone and reinstalled my apps. Same problem.
    Restored the phone and installed no third party apps. Same problem.
    Replaced the phone and installed no third party apps. Same problem.
    Replaced the SIM card, restored the phone and installed no third party apps. Same problem.

    It has to be the 3.1 update. Unfortunately, once you update 3.1, iTunes has it now in it's memory and even when you start with a phone with 3.0, it will force you to update once you connect it to your computer.

    The only work around I've used is to either restart the phone or put it in Airplane mode then off again. I haven't tried the "Play a voicemail" trick someone has suggested.

    Can't wait for the 3.1.1...
    iPhone 3G, Other OS, iPhone OS 3.1
  • MG09 Level 1 Level 1 (0 points)
    Turn 3g off and run it on edge. It *****, but atleast you wont miss calls or text.
    13 inch MacBook Pro, Mac OS X (10.6)
  • michael.murray Calculating status...
    Yep turning of 3G is working for me. At least you no you are going to get your incoming calls. You can always turn it on and do your data stuff and turn it off again. Crappy I know.

    Michael
    MacBook Pro 13", Mac OS X (10.6)
  • moonlitegram Calculating status...
    similar issue here as well.

    Just got the phone yesterday. Everything fined until this afternoon when my g/f tried calling me. Said it went straight to voicemail and she left me a message. I never received the call or voicemail. 5 hours later I tried making a call and heard no ring or sound. Tried the called a few times with the same symptom. I tried calling another and got the same thing.

    I rebooted the phone, which gave me a little trouble as well at first. After it restarted, I recieved the voicemail and a few texts.

    This is unacceptable from a phone. I love the iphone, but if this is going to be a major problem I'm going to have to return it.

    Hopefully theres a fix soon, or I can get a replacement that won't have this issue. Although from the look of this thread, the problem seems fairly common =/
    macbook pro 17 inch, Mac OS X (10.4.11)
  • michael.murray Level 1 Level 1 (0 points)
    @moonlitegram If you can live without 3G that seems to fix it. As it looks like you are new to the iPhone the way to turn it off is to go to Settings > General > Network and slide the slider switch on Enable 3G to OFF.

    I would assume Apple will fix this soon. But if you can get a new phone without 3.1 and don't upgrade then you should be fine.

    Michael
    MacBook Pro 13", Mac OS X (10.6)
  • badmoomoo Calculating status...
    Just adding myself to the list. I've had the problems described above since installing the 3.1 update last week. As much as it *****, I have to say I am THRILLED to try turning off 3G and seeing if it works.

    BTW, I have to reboot HOURLY - sometimes more often - to get phone/text communication back.
    24" iMac, MacBook 13", Mac OS X (10.5.8)
  • fcjr Level 1 Level 1 (0 points)
    Turning off 3G worked for me. Finally, I have my phone working till the next update!
    iPhone 3G, iPhone OS 3.0.1
  • Ric Getter Level 1 Level 1 (10 points)
    Okay. This is dumb, but nearly two days after re-inserting my phone number in Settings/Phone, I have not missed a call/message etc. and I'm still running 3G. I'll check back if/when it fails again, but so far this is the longest stretch I've had without a problem since updating to 3.1. I'm wondering if the phone actually uses that field for something other than reminding the owner what their phone number is.

    Fingers still crossed...,
    Ric
    Mac Pro (8-core), Mac OS X (10.6)
  • johndoe998877 Calculating status...
    Me, too.
    No calls. No SMS. Then I restart or call voicemail, and I'm back (for a few hours maybe, or a day, you never know). Started for me and my wife when we downloaded OS 3.1 (7C144)

    Turn off 3G everybody says? OK, I guess, I'll try that, but Apple should release a fix to OS 3.1. The phone oriented features of the phone are the most important, and right now, they don't work.
    Iphone, Other OS, 3.1 broke my phone
  • trainwrek Calculating status...
    Same problem in Seattle. I've turned off 3g, the edge network works fine.
    Iphone 3g, Mac OS X (10.4.8)
  • MG09 Level 1 Level 1 (0 points)
    I just tried what you said about your phone number in the phone settings, and for about two hours now this has worked for me. Mine showed my number, but I just deleted it and reentered my number and it has been working on 3g so far. I will see if that fixes this issue for good.
    13 inch MacBook Pro, Mac OS X (10.6)
  • Ric Getter Level 1 Level 1 (10 points)
    Currently Being Moderated
    Sep 28, 2009 10:58 PM (in response to MG09)
    Well, as hopeful as I was about finding a brilliantly simple fix, I confess I was wrong. After over 48 hours of interruption free service, my phone service finally failed and I needed to reboot. Regrettably, I'll need to try to revert back to Edge (turning off 3G) in spite of the fact that AT&T's 3G coverage in Portland is now quite solid.

    I write for a quarterly print publication, MacDirectory and I'm going to see if I can put this on my news page for the upcoming issue. It hasn't been getting a lot of coverage online. With a couple of other reviews I've written for the issue, it will be getting some circulation within Apple.

    Ric
    Mac Pro (8-core), Mac OS X (10.6)
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