6 Replies Latest reply: Sep 22, 2009 3:39 PM by fostercitytv
fostercitytv Level 1 Level 1 (0 points)
We received the iTunes Store Podcast Approved email, providing a link to our new podcast, but when clicked it takes us to the wrong podcast. I've found our new podcast by searching the iTunes store as well, and it shows up with the correct name and thumbnail, but once I click on it, it takes me to a different podcast.

The name of the podcast is "Foster City Elections"
The feed url is : http://feeds.feedburner.com/FosterCityElections

Any help or info on how to get intouch with someone at Apple would be great!

Thanks,
Bridget
  • Roger Wilmut1 Level 9 Level 9 (69,565 points)
    The feed you link to contains the 'itunes:new-feed-url-tag' intended for use when changing iTunes to a different feed: this redirects to

    http://feeds2.feedburner.com/citycouncilrecap

    so presumably it is now this feed that iTunes is using. This feed also contains the same tag, effectively redirecting to itself (which of course will simply have no effect).

    If you can confirm that iTunes is indeed using this 'recap' feed (I can't access iTunes at the moment, so I can't check, I'll try to do so tomorrow) then in order to sort this out you will have to change the redirection tag in the 'recap' feed to redirect to the correct feed - this can take up to two weeks to take effect though it may well be shorter - and in the meantime remove the redirection tag from the correct feed.
  • fostercitytv Level 1 Level 1 (0 points)
    wow thank you for catching that. I removed the redirect tag from the feed now:

    http://feeds.feedburner.com/fostercityelections

    Will iTunes pick up on this change or is it permanently redirected now?
    It is time sensitive material, since its for our local elections.

    Thanks again for your help!

    Bridget
  • Roger Wilmut1 Level 9 Level 9 (69,565 points)
    OK, let's try to unravel this. You have now created three feeds.

    You initially quoted http://feeds.feedburner.com/FosterCityElections

    In your last post you quoted http://feeds.feedburner.com/fostercityelections

    These feeds appear to be the same, but remember that URLs are case sensitive: you have both feeds in existence so you need to decide which one you want to use and scrap the other, or you will be updating the wrong feed and wondering why it doesn't update in iTunes.

    Let's assume that you want to use http://feeds.feedburner.com/FosterCityElections
    This feed is, as far as I can see, good to go and you have removed the redirection tag.

    However, iTunes is using the third feed: http://feeds2.feedburner.com/citycouncilrecap (which you inadvertently redirected it to).

    This feed has a redirect tag to itself: you need to amend this to
    <itunes:new-feed-url>http://feeds.feedburner.com/FosterCityElections</itunes:new-feed-url>
    and reupload. You will have to wait for iTunes to change to the correct feed.
  • fostercitytv Level 1 Level 1 (0 points)
    Thanks again for the continued help. I'm trying to follow...

    First:
    There is no feed :
    http://feeds.feedburner.com/fostercityelections

    When i typed that out in the last post I didn't do the caps because I didn't think it was case-sensitive.

    Second:
    We do have three iTunes podcasts: FCTV NewsBrief, City Council Recap, and (supposedly) Foster City Elections.

    Since I have removed the redirection tag from Foster City Elections(http://feeds.feedburner.com/FosterCityElections), shouldn't iTunes update that podcast when it reads that feed and un-redirect it?

    I want to keep the City Council Recap feed as a separate feed, so I can't amend that feed to redirect to Foster City Elections, right?

    My main question is, How do you see what feed iTunes is looking at for each podcast?

    Thanks!!

    Bridget
  • Roger Wilmut1 Level 9 Level 9 (69,565 points)
    There is no feed :
    http://feeds.feedburner.com/fostercityelections


    It turns out Feedburner is set up to deal with case errors: but as a rule URLs are case-sensitive after the first slash.

    Since I have removed the redirection tag from Foster City Elections(http://feeds.feedburner.com/FosterCityElections), shouldn't


    iTunes isn't reading that feed because the podcast at that ID number has been redirected to the Recap feed.

    I want to keep the City Council Recap feed as a separate feed, so I can't amend that feed to redirect to Foster City Elections, right?


    You have got yourself into a tangle here. Is the Recap feed working with a separate iTunes Store page (I can't check that until tomorrow morning as I'm on Linux)? Since it's being read by the Store page we're talking about you can only get that page back to the correct feed by amending the Recap feed. if the Recap feed is indeed being read by two iTunes pages (which would seem a bit odd) then you have a problem, which you may only be able to solve by cancelling the podcast and resubmitting with the correct feed.

    My main question is, How do you see what feed iTunes is looking at for each podcast?


    Go to the Store page and click the Subscribe button. Go to the Library - Podcasts section in the sidebar to see the podcast. At the right-hand end of the top line (for the podcast itself, not the episodes) click the 'i' in a circle and you will see the feed URL.
  • fostercitytv Level 1 Level 1 (0 points)
    Thank you !

    It seems the iTunes store is reading the City Council Recap feed twice, search for 'Foster City TV' and you'll get three podcasts. Click on Recap, it sends you to recap. Click on Foster City Elections, it sends you to Recap.

    I guess I'll have to cancel the Foster City Elections podcast and try resubmitting.

    Thank you for your help. My quick copy and pasting really messed things up here!

    Thanks,
    Bridget