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Q: Download Error. Tap to retry.

Whenever I try and download a song from itunes directly to my iphone I get the message: Download Error. Tap to retry.

I've checked that I don't have any t&c's to accept in itunes and that the files are under 10mb. I've also tried deauthorizing and reauthorizing my compueter which doesn't help.

Does anyone have any other ideas? I'm using a brand new 3GS which syncs with windows vista.

Thanks in advance

iPhone 3GS, iPhone OS 3.0.1

Posted on Sep 25, 2009 12:01 PM

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Q: Download Error. Tap to retry.

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  • by wildinsalem,

    wildinsalem wildinsalem Feb 4, 2014 6:12 PM in response to magnabonzo
    Level 1 (4 points)
    iCloud
    Feb 4, 2014 6:12 PM in response to magnabonzo

    This is SOOOOOOOO stupid.  For one, if I'm on my "home network" and all my icloud songs are already on my computer it should try synch with my computer *1st* and THEN go to iCloud.  Who the heck engineered it like this?  Also, why does it try to download EVERYTHING at the same time?  Is there something I can do in my router to only allow it, say 2 at once and not all of them the same time?  Horrible design!

  • by AndyFromIone,

    AndyFromIone AndyFromIone Feb 6, 2014 12:03 PM in response to bengebenge
    Level 1 (0 points)
    Feb 6, 2014 12:03 PM in response to bengebenge

    A agree this is complete crap from a company that used to make sure the customer experience was what counted.  I have a brand new 5S that has been restoring now for over 6 hours.  I called and got the run around from a semi intelligent customer "service" person that said it could take half a day...oh and to call back it it didnt restore on its own.  There is no status indicator as to the status of the restore and as far as I can tell its just f ing stuck and I still cannot play any music.  Their solution suggested was to use the Itunes download on my PC to retore tunes.  This is crap!  Steve Jobs would have evicerated the idiot that designed the restore function that doesn't restore.

  • by lvnlife287,

    lvnlife287 lvnlife287 Feb 23, 2014 5:39 PM in response to Lukeless
    Level 1 (0 points)
    Feb 23, 2014 5:39 PM in response to Lukeless

    How on earth can you hit it quickly enough? It appears for a millisecond!

  • by DeeDeeBarton,

    DeeDeeBarton DeeDeeBarton Mar 16, 2014 7:36 AM in response to bengebenge
    Level 1 (0 points)
    Mar 16, 2014 7:36 AM in response to bengebenge

    I had this problem as well on my 4s. The way I solved it was as follows:

    I went to my music icon and found the song

    Then I played the song in full from there

    Then I went to my iTunes app to retry downloading it

    I used the suggestion from earlier and "tapped to restart download" then immediately tapped it again to pause

    This is quick so you may have to do it several times before you get it to pause.

    Once paused I went back to the song in the music app

    I then tapped to download it from there and it worked.

     

    Long way around to fix this issue but at least it worked.

  • by astubbs,

    astubbs astubbs Mar 29, 2014 8:20 AM in response to DeeDeeBarton
    Level 1 (0 points)
    Mar 29, 2014 8:20 AM in response to DeeDeeBarton

    Only thing that worked for me, was to download a iphone file browser, one of the free ones (eg iFunBox), navigate to iTunes_Control/iTunes/ and then delete the ipod database - MediaLibrary.sqlitedb then restart the phone. The ipod will appear to contain no music for a while, white it restores itself from icloud (i use match). After which I tried downloading the songs i had issues with, and it worked. and my download queue is emtpy. this also allowed icloud to start backing up the phone. sigh. apple this is patheic.

  • by astubbs,

    astubbs astubbs Mar 29, 2014 8:21 AM in response to astubbs
    Level 1 (0 points)
    Mar 29, 2014 8:21 AM in response to astubbs

    I don't know if this has caused me to have phantom files on my phone from the old failed downloads or old downloaded match songs, but hopefully they use consistent hashing and the songs location on the hard drive will be the same as before and they'll get picked up again / reused). Come to think of it, i think this is the process i had to do for my last new phone as well :/

  • by Shocku992,

    Shocku992 Shocku992 May 20, 2014 10:05 AM in response to bengebenge
    Level 1 (0 points)
    May 20, 2014 10:05 AM in response to bengebenge

    I finally got it! What I ended up having to do was log in and back out of iTunes, then go to the music app. Where you saw the icloud icon quicly press download then the stop button. It took about 15 tries, but it cleard out the bad downloads and downloaded the songs successfully.

  • by The-Chimp,

    The-Chimp The-Chimp Jun 1, 2014 5:23 AM in response to bengebenge
    Level 1 (0 points)
    Jun 1, 2014 5:23 AM in response to bengebenge

    The solution to this is totally simple:

     

    Go to the iTunes Store on your computer

    Go to Support at the bottom of the screen

    Go through the contact process to set up a call from Apple

    When they call, explain your issue, and the tech will not only remove the pending download, but in my case he actually refunded the cost of the film!

     

    Win!

  • by TheDuffy,

    TheDuffy TheDuffy Jun 2, 2014 12:55 PM in response to bengebenge
    Level 1 (0 points)
    Jun 2, 2014 12:55 PM in response to bengebenge

    I HAVE FOUND A SOLUTION TO THIS PROBLEM!

     

    Though the solution does include use of your pc/laptop and manual stuff on iTunes, (which I hate because my pc is slow), it works!

    I had the same problem in which songs were stuck in my download que on my iPhone. What I did was plug my iPhone into my pc and bring up iTunes, then sync my iPhone to my pc iTunes (as is usually done automatically when opening iTunes). When I first started to sync my iPhone, iTunes told me that I had songs waiting for download, and automatically downloaded them to my iTunes on my pc. Then because they were on my pc and not my iPhone, I simply manually dragged across the songs into my iPhone folder ON ITUNES on my pc, and waited for them to download then voila! Finito

     

    Hoped this helped!

  • by ltatge,

    ltatge ltatge Jun 16, 2014 3:03 PM in response to bengebenge
    Level 1 (0 points)
    Mac OS X
    Jun 16, 2014 3:03 PM in response to bengebenge

    The following worked for me in iOS7:

        1) Swipe from right to left to reveal the "Delete" button

         2) Click Delete to remove the stuck item

        3) Find the item in iTunes again and select it like you're going to purchase it a second time.

        4) It'll say you've already purchased it, but to click download again. Just click to re-download.

     

    Mine downloaded and did not charge me a second time. This was for a song, but I'm assuming something similar should work for movies, etc.

  • by holbee,

    holbee holbee Jun 17, 2014 11:00 AM in response to bengebenge
    Level 1 (0 points)
    Jun 17, 2014 11:00 AM in response to bengebenge

    I had the same thing...

     

    On the Itunes app go to the 'more' tab if its already on the downloads page you need to tap the top left 'more' which will take you to a list (audiobooks, tones, genius, purchased and downloads) click on purchased and then music and then the song you are trying to download will have the cloud and arrow sign. click on it and it will refresh.

     

    Sorted

  • by C.Moorhouse,

    C.Moorhouse C.Moorhouse Jan 8, 2015 4:19 PM in response to bengebenge
    Level 1 (0 points)
    Jan 8, 2015 4:19 PM in response to bengebenge

    I believe I found a solution for this.

     

    (1) Delete all your songs (purchased) song that you are having trouble playing.

    (2) View -> Show Downloads -> Uncheck "Allow Simultaneous Downloads"

    (3) Click the little person icon next to the search library -> Purchased

    (4) Make sure "Not in My Library" is selected at top

    (5) Bottom right click "Download All"

     

    Yes this may take awhile if you have TONS of music. But this fixed it for me.

  • by GarryFre,

    GarryFre GarryFre Aug 15, 2015 10:07 PM in response to BlueHairedGirl
    Level 1 (0 points)
    Aug 15, 2015 10:07 PM in response to BlueHairedGirl

    I Tried that and now the download page says I have no active downloads. I paid for this movie on my iPad and now I can't download and watch it.

  • by Blackhawk737,

    Blackhawk737 Blackhawk737 Dec 22, 2015 8:44 AM in response to Alex Pupin
    Level 1 (8 points)
    iTunes
    Dec 22, 2015 8:44 AM in response to Alex Pupin

    This worked perfectly for me!

     

    As for the people who may not know, in my case I had file names with a - (minus sign), also had files with negative size that appeared only when I pointed or clicked them.

     

    All of them were either .plist or .m4v

     

    After that, I also had to restart the iPad

     

    Thank you!

  • by Undaunted1,

    Undaunted1 Undaunted1 Dec 27, 2015 8:53 AM in response to bengebenge
    Level 1 (0 points)
    Dec 27, 2015 8:53 AM in response to bengebenge

    I Can't believe this is an issue that has been around since 2009, with obviously many people having the same problem, and now it's nearly 2016, 7 years late and apple has done absolutely NOTHING to help rectify and fix the problem. This is the last time I ever make the mistake of giving apple any of my money.

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