why won't my itunes open?

Question

why won't my itunes open?

for the past few days i've been trying to get my itunes to open, but to no avail. every time i click to open it it comes up with a notification thingy saying

"The itunes library.itl file cannot be found or created. The default location for this file is in the "itunes" folder in the "music" folder"

could someone PLEASE tell me if this is a problem to do with itunes or is it something with my computer, because my dad believes it to be a virus... i'm the only one who uses this computer now, though, since the rest of my family now all have laptops.
i tried downloading the new version of itunes yesterday, but it still comes up with the same message.
thanks.
🙂

Windows Vista, relatively new computer, been in the fam. for years, i think it might have a virus of some sort. :/

Posted on Sep 25, 2009 2:04 PM

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Answer 1

Best reply

varjak paw

Level 10

170,200 points

Sep 25, 2009 2:21 PM in response to abigail_shortie

Look in: \My Documents\My Music\iTunes

Is the iTunes Library.itl file there? If so, right click on the file, select Properties and see if the "READ ONLY" box is checkmarked. If it is, uncheck it. Do the same for the iTunes Music Library.xml file. Then try launching iTunes again and see if it will now work.

If that doesn't help, or the Read Only box wasn't checkmarked, try to connect iTunes to that file by using the Choose Library option that is described in this article in the Apple Knowledge Base.

Hope this helps.

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Answer 2

shaun39

Level 1

0 points

Sep 25, 2009 2:35 PM in response to abigail_shortie

I knew it!

The same thing happened to me after an iTunes update (the last of the 8. somethings - about 3 weeks ago).

I uninstalled and reinstalled iTunes 5 or 6 times, restarted my computer 7 or 8 times... to no avail.

The folder that iTunes claimed to be missing was clear and visible - so no problem there. In the end, I set up a new Vista user account on my laptop - hey presto, iTunes can open on the new user account (but still not in the old one).

For a week I was switching user every time I wanted to use iTunes... which sucked.

Then, iTunes 9 came out. And it's worse. ITunes 9 cannot be oppened as a piece of software alone - it will opens automatically when you plug i your ipod, but under no other circumstances.

Worse since the first update of iTunes 9, i'm denied access to iTunes store! Why! Have they singled me out, or are they doing this to everyone with Vista???

In any case, if this isn't sorted soon, apple's lost me for life.

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Answer 3

Sep 25, 2009 2:55 PM in response to varjak paw

:O thankyou so much!!! you're seriously a life-saver, haha.. 🙂
x

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Answer 4

varjak paw

Level 10

170,200 points

Sep 25, 2009 2:57 PM in response to abigail_shortie

Did that indeed work? Or you just saying thanks for the suggestion? Just want to know whether you're really back in business.

Regards.

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Answer 5

Sep 27, 2009 12:09 PM in response to varjak paw

oh, sorry. well the first thing about the "read-only" thing didn't work but the second thing did and it's also managed to retrieve all the music/tv programmes i accidentally deleted a little while ago, so thanks again. 🙂
x

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Answer 6

varjak paw

Level 10

170,200 points

Sep 28, 2009 6:31 AM in response to abigail_shortie

Thanks, Abigail. Just wanted to be sure you'd really been able to get things sorted out. I didn't want to think this solved and inadvertently abandon you.

Cheers.

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