1 2 Previous Next 15 Replies Latest reply: Oct 13, 2009 9:33 AM by t.mclean14
t.mclean14 Level 1 Level 1 (0 points)
I have an older version Mac OS X(10.5.8). I will be connected to the Internet and after about 10 Min's I will lose connection. I know the Internets fine because my other computers are working fine.

The only reason I'm putting up the topic is it seems people are having trouble with the new snow leopard. And I do not have this new versing but am still having the same problems.

I going to the apple store Monday and it would be great the hear some feedback before i go there and they tell me it will cost $$$ which I do not have. Thank you very much!

Macbook, Mac OS X (10.5.8)
  • 1. Re: Macbook will not stay connected to the Internet
    JasonFear Level 5 Level 5 (4,935 points)
    Hi t.mclean14,

    A few questions that might save you from having to do to the Apple Store.

    1.) What type of router do you have? Make? Model? Firmware?
    2.) What type of encryption is set on the router? WEP? WPA? WPA/2? Open?
    3.) These other "computers" that are fine, what are they? What version of what OS are they running?

    Have you recently tried to connect via WiFi on this MacBook at another location? If so, same issue? If not, can you try that?
  • 2. Re: Macbook will not stay connected to the Internet
    Michael Houser1 Level 2 Level 2 (255 points)
    Did you get an answer to your question. I am having the same issue. My laptop with XP has no problems only my macbook. Strange
  • 3. Re: Macbook will not stay connected to the Internet
    Mixmaster1 Level 1 Level 1 (0 points)
    Hi,

    I have the same issue, it happens no matter what wireless network I use.

    On startup, my Macbook shows a powerful connection to my 'remembered' networks wherever I may be, either at home, the office, or at the local coffee shop. However, it doesn't actually load data or websites.

    1) I always have to 'click' on the wireless signal image located on the menu bar next to the speaker and battery icons.

    2) I then have to turn the airport off, wait a minute, then turn it on again.

    3) Once turned on, I go back to Safari, load a webpage to ensure the airport is actually connected. If not, then I repeat steps 1-3 over again.

    I can confirm that my wireless network at home is a D-LINK DIR-615 C1 with the latest firmware, 3.11NA. The setup is WPA, channel 11, broadcasting a mix of B,G, and N. I have tested multiple changes to the network, solely by Password Encryption Type (none, WEP, WPA, WPA2), by broadcast channel number, and by mix of B, G, N only.

    Note: I spent countless hours with D-LINK support trying to resolve this problem upon upgrading to the latest firmware. However, my Windows Machine logs in instantly, and is super fast. In addition, I use a Macbook Pro for my work, and it connects fine on the D-LINK at home and with every other location problem free - this, however, is an older late 2006 model, 2.33GHz(MA610LL). I have not purchased the Wireless N enabler on this machine.

    Why is my Macbook still plagued with Airport connectivity issues?
  • 4. Re: Macbook will not stay connected to the Internet
    JasonFear Level 5 Level 5 (4,935 points)
    Hi Mixmaster1,

    The fact that you're having issues with the MacBook at multiple locations and another Mac (on the same version of OS X?) is fine with the same router, would lead me to believe that the issue might not be with the router at all. Rather, I think you might be dealing with either a software issue or a hardware issue.

    Any chance you have an Apple Retail Store near you? I'd be curious if you have issues connecting there. How about a new network location, have you tried that and noticed any difference?

    Another option might be to do a full backup via Time Machine, wipe the machine and see if a clean install of the OS resolves the issue. If it doesn't, you can always restore back to the point you were prior to this troubleshooting step.
  • 5. Re: Macbook will not stay connected to the Internet
    mikep120 Level 1 Level 1 (0 points)
    Hello,
    I have contributed the same problem in another thread, but I thought I'd share my experience...
    I took my Macbook back to the store (John Lewis in the UK). The technician was helpful, but since the connection was perfectly stable on their network, there was little that he could do. When I got the machine back home, it worked really well with my network, too - very fast and stable.
    However, after being shut down for a while, it started to lose the internet after start up. Eventually, the connection ground to a halt.
    The technician at the store suggested that it might be that I have WEP encryption and should reconfigure to WPA/2.
    I'm a bit reluctant to tinker with this because of lack of knowledge and also because I don't want to mess up my other PCs (one on Windows and one on Linux).
    Does anyone think that this is a possible cure?
  • 6. Re: Macbook will not stay connected to the Internet
    t.mclean14 Level 1 Level 1 (0 points)
    Hello every one,

    I have taking my Macbook to the apple store. After an hour of testing my computer the "Genius" said it was my AirPort Card. Frotally for me my computer is under warranty and it did not cost me any thing to have it replaced. After getting my macbook back I got home and tested my internet, doing all the things that made it lose connection before. And voila!! It works great, my connection problems are in the past. Now this fixed my problem I do not know if it would fix every body else's issues.
  • 7. Re: Macbook will not stay connected to the Internet
    Mixmaster1 Level 1 Level 1 (0 points)
    Thanks much. I'll have to do that on both my machines. I also now seem to be having some major problems with Snow Leopard on my MacBook Pro unrelated to this thread but while using Keynote, Mail, and Excel crashing. I'm thinking of going back to Leopard on both.
  • 8. Re: Macbook will not stay connected to the Internet
    Michael Houser1 Level 2 Level 2 (255 points)
    Mixmaster1,

    Try to use B,G instead of B,G,N on your router. I just read this on dlinks forums and will try this myself tonight. Hope this will help you

    Message was edited by: Michael Houser1
  • 9. Re: Macbook will not stay connected to the Internet
    sandyr2009 Level 1 Level 1 (0 points)
    Same problem here.
  • 10. Re: Macbook will not stay connected to the Internet
    t.mclean14 Level 1 Level 1 (0 points)
    My question was really never answered, I just took my mac the the apple store and they fixed it.
  • 11. Re: Macbook will not stay connected to the Internet
    JasonFear Level 5 Level 5 (4,935 points)
    t.mclean14 wrote:
    My question was really never answered, I just took my mac the the apple store and they fixed it.


    +Hi t.mclean14,+

    +A few questions that might save you from having to do to the Apple Store.+

    +1.) What type of router do you have? Make? Model? Firmware?+
    +2.) What type of encryption is set on the router? WEP? WPA? WPA/2? Open?+
    +3.) These other "computers" that are fine, what are they? What version of what OS are they running?+

    +Have you recently tried to connect via WiFi on this MacBook at another location? If so, same issue? If not, can you try that?+

    I had posed those series of questions to you over a week and they were left unresponsive. What did the Apple Store did to resolve the issue?
  • 12. Re: Macbook will not stay connected to the Internet
    ursina Level 1 Level 1 (0 points)
    Ok, I'll bite, I have the same issue on my MacBook 1st Gen running 10.4 and then the issue continued after upgrading to 10.6.

    A few questions that might save you from having to do to the Apple Store.

    1.) What type of router do you have? Make? Model? Firmware? A: Time Capsule
    2.) What type of encryption is set on the router? WEP? WPA? WPA/2? Open? A: WPA/WPA2
    3.) These other "computers" that are fine, what are they? What version of what OS are they running? A: Imac G5 running 10.5, two iPhones, and friends windoze Laptops.

    Have you recently tried to connect via WiFi on this MacBook at another location? If so, same issue? If not, can you try that? Yes, at airports, Hotels, and other hot spots, same story.

    Note: If I am in the room with the time cap, it seems to work just fine, but in the next room over not so well. It seems like it when the MacBook is cold (haven't been used in an hour) the WiFi last about ten minutes, then doesn't work anymore (with full single), if I close the MacBook and let it sleep for a minute and then reopening MacBook, the WiFi will only work for like three minutes.

    I had this issue after a airport update a few months ago, then Apple gave another update and the WiFi worked great, then the next update after that the issue came back (for both OS 10.4 and 10.6).
  • 13. Re: Macbook will not stay connected to the Internet
    Mixmaster1 Level 1 Level 1 (0 points)
    To answer everyone on this thread, I updated my system to Leopard on the MacBook. I also changed my wireless router settings and tried broadcasting in separate frequencies of G, N, and B. I even tried mixed frequencies. No luck at all.

    However, I'm using Leopard on my MacBook Pro with no issues at all. However, I have not (I repeat) have not updated my wireless software on the MacBook Pro to the "N" specification.

    I unfortunately don't have a Warranty because I bought this machine from Apple a while ago.
  • 14. Re: Macbook will not stay connected to the Internet
    Michael Houser1 Level 2 Level 2 (255 points)
    I have used B&G and channel 1 on my router and everything works well.

    changed WAN Port Speed from auto to 1000mpbs.

    And turned off dns relay
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