11 Replies Latest reply: Sep 28, 2009 11:04 PM by IrishHighlander
goosterontheloose Level 1 Level 1 (0 points)
I recently bought an ipod touch,mainly to access the internet via wifi while travelling.I ahve not once got this fetaure to work,whether or not a password is needed. Everything works fine until I get to the ´join the network´bit and then it inevitably comes back únable tojoin the network´.Very frustrating.I want to return the wholegadget but am in Buenos Aires and bought it in London.Does anyone have any advice?

ipodtouch, iPhone OS 2.x
  • 1. Re: Why can´t I connect to wifi with my new ipod touch?
    IrishHighlander Level 1 Level 1 (5 points)
    It could be that your device is using 3.0 or 3.1 firmware. Downgrade to 2.2.1 and see if that fixes things for you.
  • 2. Re: Why can´t I connect to wifi with my new ipod touch?
    Brycebw Level 1 Level 1 (25 points)
    If he recently bought it he cant as it might be the ipod touch 3g, anywho, are these wifi networks yours? Do you know the password for them, and if you do what encryption are they using?
  • 3. Re: Why can´t I connect to wifi with my new ipod touch?
    luvlabs Level 4 Level 4 (3,610 points)
    I suggest you spend $0.99US on the app WiFiTrak. It will show you all WiFi networks within the range of your touch and will indicate which ones are open and which ones are encrypted. You can easily connect to the open ones.

    There can be problems getting the touch to connect to WiFi and if you suspect you have a problem, reset your network settings - tap Settings > General > Reset > Reset Network Settings.
  • 4. Re: Why can´t I connect to wifi with my new ipod touch?
    luvlabs Level 4 Level 4 (3,610 points)
    IrishHighlander,

    3.0/3.1 WiFi works as well if not better than earlier OS versions. Downgrading to an earlier OS is more technically difficult for most people (and it will not fix anything with WiFi). Careful with your advice...
  • 5. Re: Why can´t I connect to wifi with my new ipod touch?
    IrishHighlander Level 1 Level 1 (5 points)
    Um, actually...
    (1) 3.0/3.1 does not work better than earlier versions as proved by the massive amounts of postings both hosted here by Apple and also off Apple that will attest to that undeniable fact. An amount of problems that dwarfs the problems with previous firmware versions.

    (2) I find it amazing how, in spite of luvlabs presence in multiple other forums where he has seen the evidence that rolling back to 2.2.1 DOES restore WiFi for most people who suddenly lost their WiFi when they upgraded, he still insists on extolling the infallibility of the Apple technicians and this clearly flawed product called 3.0/3.1. In short, you're wrong. The evidence of your being wrong lays in the most purest of proofs... the scientific method.
    A. iPod works with WiFi and has a wide area that it can work in while using 2.2.1
    B. iPod upgrades to 3.0 or 3.1 and suddenly looses range by half or more and in some cases will not connect at all.
    C. iPod downgrades back to 2.2.1 and regains both connectivity AND range. Additionally, iPod that came with 3.x and never worked to begin with is downgraded to 2.2.1 and suddenly works for the first time.

    Distillation: With a large segment of the iPod Touch devices, there is a flaw between the hardware and/or the software (3.x) whereby the software (3.x) has dramatically changed in some undisclosed way from 2.2.1 that fundamentally alters and changes the way the device (iPod Touch) functions in a wireless environment. If luvlabs were correct in his statement that rolling back to 2.2.1 "will not fix anything with WiFi" then the above scientific method test and distillation would be INCORRECT. Since numerous users have employed the rollback method and restored their WiFi or gained it for the first time - including myself on several devices, LUVLABS must in fact be wrong. Further, given that luvlabs knows that many others like myself have in fact restored function to iPods via the rollback method... there remains no explanation based in logic as to why he would so emphatically continue to deny both the existence of the problem in the software AND that rollback is a viable fix.

    "The Emperor's New Clothes" is a fairy tale by Hans Christian Andersen about an emperor who unwittingly hires two swindlers to create a new suit of clothes for him. The two swindlers promise him the finest suit of clothes from the most beautiful cloth. This cloth, they tell him, is invisible to anyone who was either stupid or unfit for his position. The Emperor cannot see the (non-existent) cloth, but pretends that he can for fear of appearing stupid; his ministers do the same. When the swindlers report that the suit is finished, they pretend to dress him in the invisible clothing. The Emperor then goes on a procession through the capital showing off his new "clothes". During the course of the procession, a small child cries out, "the emperor is naked!" The crowd realizes the child is telling the truth. The Emperor, however, holds his head high and continues the procession.

    The story has given rise to its common reference as a metaphor in numerous situations. Most commonly, the statement "the emperor has no clothes" is used to refer to a situation in which a person or group is unwilling to state an obvious truth, out of fear of appearing stupid, unenlightened, sacrilegious, or unpatriotic, or perhaps out of "political correctness". In such cases it is often implied that the motive and rationale for not seeing the obvious truth has become so ingrained that the people do not even realize that they are perpetuating a falsehood.


    ...luvlabs, be careful with your advice that 3.0/3.1 has NO PROBLEMS
  • 6. Re: Why can´t I connect to wifi with my new ipod touch?
    luvlabs Level 4 Level 4 (3,610 points)
    Um, actually...
    (1) 3.0/3.1 does not work better than earlier versions as proved by the massive amounts of postings both hosted here by Apple and also off Apple that will attest to that undeniable fact. An amount of problems that dwarfs the problems with previous firmware versions.


    You obviously were not around for other OS upgrades... 3.0/3.1 added a tremendous amount of new capabilities with enterprise networking. BTW, the little WiFi indicator seems to be pretty accurate for once - something that has people thinking "it's not working, the signal is lower".

    (2) I find it amazing how, in spite of luvlabs presence in multiple other forums where he has seen the evidence that rolling back to 2.2.1 DOES restore WiFi for most people who suddenly lost their WiFi when they upgraded, he still insists on extolling the infallibility of the Apple technicians and this clearly flawed product called 3.0/3.1. In short, you're wrong. The evidence of your being wrong lays in the most purest of proofs... the scientific method.


    Which other forums? This is it and your scientific method is flawed. Sorry. Oh, by the way, Apple is far from perfect. What we have seen since the June upgrade is that old routers have been left in the dust with the latest firmware. These same routers seem to cause problems with other Apple wireless products as well.

    A. iPod works with WiFi and has a wide area that it can work in while using 2.2.1
    B. iPod upgrades to 3.0 or 3.1 and suddenly looses range by half or more and in some cases will not connect at all.
    C. iPod downgrades back to 2.2.1 and regains both connectivity AND range. Additionally, iPod that came with 3.x and never worked to begin with is downgraded to 2.2.1 and suddenly works for the first time.


    To bad your statements don't match the data. At least 50% or more of the people who down graded still didn't have WiFi. So your statement is not supported by the facts.

    Distillation:


    blah, blah, blah

    "The Emperor's New Clothes" is a fairy tale by Hans Christian Andersen about


    Thanks for the rehash

    The story has given rise to its common reference as a metaphor in numerous situations.


    Thanks for the rather boring literary references. Most people got the analogy without the last two paragraphs.

    ...luvlabs, be careful with your advice that 3.0/3.1 has NO PROBLEMS


    After answering several thousand of these questions about WiFi I am pretty confident in my advice. If you upgrade to 3.1 and you have an old Linksys or D-Link router you need to update your router firmware and prepare to use something other than WEP.

    If you don't need to upgrade, don't do it. If you do, realize that you may not be able to downgrade to the previous OS.

    IrishHighlander - if you ever do upgrade to 3.1, I'll be happy to help you work through your networking problems and get your touch working. After all, the vast majority of users do not have a problem.
  • 7. Re: Why can´t I connect to wifi with my new ipod touch?
    IrishHighlander Level 1 Level 1 (5 points)
    To the original post... you can find the instructions to roll back to 2.2.1 - have no fear, it actually is a fairly easy process. You already do not have WiFi so it's not going to hurt your device to at least try it in order to rule out that as a part of the problem. There is the chance it will not fix anything... but it has been known to have worked for people. Me being one of them.

    to luvlabs...
    you need to start watching your emphatic declaratives as it makes you look bad when those statements are consistently proved wrong. "rolling back will NEVER solve the problem" Okay, so I rolled back and it fixed the problem - opps, I guess you were wrong. Speaking of that, what DO you have to say to THAT one? Do you still hold, in the face of facts, that rolling back CANNOT fix the problem.

    [You obviously were not around for other OS upgrades... 3.0/3.1 added a tremendous amount of new capabilities with enterprise networking. BTW, the little WiFi indicator seems to be pretty accurate for once - something that has people thinking "it's not working, the signal is lower".]
    -based on what evidence do you hold that I was not around for other OS upgrades? Please start backing up your points with facts. Actually, no. When you can't connect to the internet ie: no websites and no connection people's "thinking it's not working" is it actually... NOT WORKING"

    [Which other forums? This is it and your scientific method is flawed. Sorry. Oh, by the way, Apple is far from perfect. What we have seen since the June upgrade is that old routers have been left in the dust with the latest firmware. These same routers seem to cause problems with other Apple wireless products as well.]
    - um, no... this is NOT the only forum for apple products. Try google searching some of the keywords; apple, itouch, 3.0 and you will get other non-apple sites dedicated to this problem. Also, your statement that my scientific method is flawed is in and of itself flawed, as you failed to illustrate how my method was flawed beyond arguing a point with proofs that you simply did not like. That does not mean the scientific method is flawed, just that you did not like what it proved. Additionally, the router being the problem is in fact not the problem in a lot of cases. Yes, if you have a 3+ year old router and have never checked IT'S firmware, that might be something to check. However, this does not answer problem that Apple has made something (3.x) that does not work with a lot of NEW routers using CURRENT firmware.

    [To bad your statements don't match the data. At least 50% or more of the people who down graded still didn't have WiFi. So your statement is not supported by the facts.]
    - Actually, it is too bad that YOUR statements don't mach the data. The "data" being many posts here and on off-apple sites that support the downgrade as working. Multiple technical publications have addressed this as well. Now there is also data where an upgrade to 3.1 has physically damaged the iTouch's WiFi and the device has needed to be replaced. That is a fact and confirmed by Apple as well through MacWorld.


    Lastly,
    - I have upgraded to 3.0 and 3.1
    - It did kill my WiFi
    - My router is brand new... about 6 months old (firmware has been checked as well and is current)
    - I downgraded to 2.2.1
    - Wifi came back
  • 8. Re: Why can´t I connect to wifi with my new ipod touch?
    BPWMorro Level 1 Level 1 (70 points)
    luvlabs,
    OK, a straightforward question -- a simple Airport Express home wi-fi currently serving a MacBook, an older iBook and an iPhone 3GS. Works fine. I want to add a new iPodTouch -- and I got it to connect (and work fine, even with a password) when I turned Local Address security off in the Express. But I want/need the Local Access allowed only to specific MAC addresses. HOW do I find the MAC address for the new iPodTouch? (PS -- all systems are regularly software updated; please assume, in your answer, that everything is current.)
    Thanks
  • 9. Re: Why can´t I connect to wifi with my new ipod touch?
    luvlabs Level 4 Level 4 (3,610 points)
    Short memory eh -

    "upgrade... fail - MEGA failure. Rolled back to 2.2.1 - AGAIN and now my WiFi is TOTALLY dead. Will not even see the signal if I place my iPod Touch directly on top of the router. Time to get a new one I guess. Folks, do a google search of this issue and read some of the MANY non-apple hosted pages dedicated to this issue. The proof is very clearly and undeniably this piece of garbage software and something in it's code that Apple does not want to let us see for whatever reason what they did. ANYWAY, bottom line... if your device is working on 2.2.1 - DO NOT GO TO 3.x unless you can answer the Dirty Harry question...
    Do you feel lucky? Well.... do you?
    (I don't) "

    Seems like your roll back did not work quite as you intended.
  • 10. Re: Why can´t I connect to wifi with my new ipod touch?
    luvlabs Level 4 Level 4 (3,610 points)
    Tap Settings > General > About Scroll down a to the bottom and you will see an entry for WiFi Address. That is your MAC address. Make sure your Airport Express is broadcasting on b/g/n. If you have any problems, download the newest generation of software for the Airport Express.
  • 11. Re: Why can´t I connect to wifi with my new ipod touch?
    IrishHighlander Level 1 Level 1 (5 points)
    This was actually the third time I had tried the upgrade... took two rollback procedures in order to get 2.2.1 to take... works fine now. Will be getting my new one in the next few days... will update on how that one works.