My Correspondence with Apple
+I have been unable to purchase anything via itunes with my master-card debit card.+
+The details are correct, expiry date is in 2012 and I have sufficient funds. I have been to the bank and there is nothing wrong with my card.+
+I am trying to purchase an $30.00 itunes voucher for my girlfriend for Christmas. There are also two phantom transactions 2x $1.00 that I think are not correct that were billed today 23/12/2009. This should not be correct.+
+Thanks in Advance+
Adrian
Dear Adrian,
Thank you for contacting iTunes. My name is XXX and I will be very glad to assist you in this regard.
I'm sorry to hear that you haven't been able to make purchases on the iTunes Store with your credit card. I know this is frustrating, and I will try to provide as much information as I can to help you resolve it.
Adrian, the iTunes Store has been unable to verify an authorisation from your credit card company. There are several possible reasons for this: Not Possible, went to the bank, they verified everything is ok, and besides it is a Commonwealth Debit MasterCard, not a credit card
- Your credit card company's servers may have been busy. Trying again later may resolve the issue. *Not Possible*
- Your card may not have been activated yet. If so, you will need to activate it.
NO
- You may need to call your credit card company before the authorisation is approved. *Been Approved for months, I actually bought snow Leopardi with the same card*
- You may need to ensure that you correctly located the credit card's security code. To see instructions for locating the security code, choose View My Account from the iTunes Store menu, sign in to your account, click Edit Payment Information, and then click the "What is this?" link next to the Security Code field. *YES, I did that*
- You're billing name or address does not match the address listed on your credit card statement. Any discrepancy in punctuation, abbreviation, or capitalisation can cause errors, which might prevent you from purchasing from the iTunes Store. If you moved, or if your zip code changed recently, ask your credit card company to make sure its records are up to date and match exactly what you are entering as you're billing information. *I checked it, and Renamed it to all possibilities*
Please follow these steps to confirm or update your account information:
1) Go to Apple's My Info page:
http://myinfo.apple.com
Done
2) Choose your country and preferred language from the pop-up menus.
Done
3) Enter your iTunes Store account name and password and then click Log In (or Continue).
Done
4) At the My Info Welcome page, click Address Book on the left. Confirm or edit your information.
Done
5) Click Phone Numbers on the left. Make sure the area codes and phone numbers are entered correctly in their respective fields.
Done
6) Click Save Changes.
Done
Once your information is updated, try placing an order on the iTunes Store again. If the iTunes Store still cannot obtain an authorisation for your card, it means that you're billing information is still incorrect, either with your credit card company or with its verification system, which may be handled by another company. *My details have not changed, therefore, did not need updating in the first place*
Fortunately, you may be able to make iTunes Store purchases with another payment method. For example, if PayPal accepts your credit card, you can use your PayPal account to buy from the iTunes Store. If you need more information about using PayPal on the iTunes Store, please let me know. *No, Paypal takes to long, thank you*
Another option is to purchase iTunes Gift Cards and redeem them into your account. iTunes Gift Cards are available at many retailers, such as book stores, grocery stores, electronics stores, drug stores, and Apple Store retail locations. *It is Christmas*
Your credit card may work on the Apple Store online (the Apple Store and the iTunes Store use different verification systems). If it does, you can buy iTunes Gift Cards and receive them by postal mail. The Apple Store online is located here: *Thank you but this is for Christmas, no i prefer buy email, saving paper and reducing the carbon footprint*
Adrian, When you update you're billing information, the iTunes Store will place an authorisation hold on your credit card to verify your account information. You might see this authorisation request on your online statement. This is not an actual charge, it is simply a test to confirm that your credit card account is active and has credit available to accommodate transactions. *Is that the 2x$1.00 attempted transactions?*
Authorisation requests are automatically removed from your account by your financial institution. The amount of time it takes to remove authorisation requests varies by financial institution. If you have any questions about the way your financial institution handles authorisation requests, please contact their customer service department. *As Above*
To review the actual charges on your account, here are easy steps to view your Purchase History: *I am aware of this*
1) Make sure you're using the latest version of iTunes. It can be downloaded free of charge from the Apple website at:
http://www.apple.com/itunes/download *I run the latest apple everything*
Note: Installing the latest version of iTunes will not affect your library or any items in your account that you haven't downloaded.
2) Click this link to launch iTunes and view the Sign In dialog: *I am aware of this*
http://phobos.apple.com/accountSummary/ *I am aware of this*
3) Enter your iTunes Store account name and password. *I am aware of this*
4) Click the Account Info button to proceed. *I am aware of this*
5) On the Account Info screen, click the Purchase History button. *I am aware of this*
Your Purchase History will display your most recent purchases first. To view details of any purchase, click the arrow to the left of the order date. *I am aware of this*
Tried everything above, does not work.
Imputed my Dad's debit card in, did not work either, went to revert back to my debit card, now it is saying the security code is wrong which is total bull. I have rung up apple and the bank, and I also have driven to the bank.
No solution has been found.
