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iPhone 3Gs syncing problem

700 Views 4 Replies Latest reply: Sep 26, 2009 5:30 AM by ShadyMac RSS
RedSox1424 Calculating status...
Currently Being Moderated
Sep 26, 2009 4:54 AM
Just got a 3Gs. Was syncing fine. Now last night I started getting a message saying that the while usb cord that comes with the phone is not a supported accessory. Then another screen comes on the phone saying the same thing but with a triangle caution sign. Then on the iTunes screen I get a message saying iTunes could not connect to the iPhone because an unknown error occurred (0xE800006B). Then the connection between the phone and iTunes drops. Any help will be greatly appreciated.
24" iMac, 13" Macbook, iPhone 3Gs, Mac OS X (10.5.7)
  • Allan Sampson Level 10 Level 10 (122,150 points)
    Currently Being Moderated
    Sep 26, 2009 5:25 AM (in response to RedSox1424)
    Sounds like there is something wrong with your USB cable or with the iPhone.

    You can call AppleCare at (800) 694-7466, or make an appointment at an Apple store if there is one nearby.
     MacBook Pro 15" Intel Core 2 Duo/2.53GHz/4GB RAM/500GB HD, Mac OS X (10.6.1),  iPod w/Video 30GB,  iPhone 3G 16GB
  • ShadyMac Level 4 Level 4 (1,250 points)
    Currently Being Moderated
    Sep 26, 2009 5:30 AM (in response to RedSox1424)
    Are you using 32 bit mode or 64 bit mode when booting???

    Do you have the latest versions of iTunes (9.0.1) and iPhone OS 3.1

    Have you tried different cables to sync with...have you tried different USB ports?

    Are you plugging into a keyboard USB...you should not use the keyboard ports or a USB hub even a powered one...
    iMac 24" 2.8 - iMac 20" 2.4 - 17" MBpro 2.8 - 15" MBpro 2.4, Mac OS X (10.6.1), iPhone 3Gs 32GB and 16GB - OS 3.1

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