Error message from Symantec AntiVirus 10.2.1

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Level 1

30 points

Error message from Symantec AntiVirus 10.2.1

I just successfully upgraded to 10.6. After I re-booted the system, it popped up an error message that Symantec Antivirus Error - symantec AntiVirus Auto-Protect cound not continue Please run LiveUpdat or reinstall Symantec AntiVirus. I uninstalled it but the error message continued to pop up. Can someone advise how to remove it completely. Thanks!

MacBook Air, Mac OS X (10.6)

Posted on Sep 26, 2009 10:24 AM

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Answer 1

Sep 26, 2009 10:29 AM in response to Ray Li1

Go to the Symantec site and see if you can find an appropriate removal tool. [Here is the link for the tools|http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039 ].

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Answer 2

Ray Li1 Author

Level 1

30 points

Sep 26, 2009 6:41 PM in response to donv_the_ghost

The removal tools are for Windows platforms. There is no Mac one.

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Answer 3

Sep 26, 2009 6:48 PM in response to Ray Li1

I thought that was a possibility. Did you search for Mac uninstallers? I was just leading the way.

Message was edited by: donv (The Ghost)

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Answer 4

Oct 25, 2009 5:27 AM in response to Ray Li1

I have encountered the same problem. I recently upgraded to 10.6.1 as well and after re-booting, received the same error message re: Symantec antivirus. I thought I deleted all files associated w/ the software, but was wrong. I wish to remove this from my system. Please help and advise. Thanks

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Answer 5

Oct 25, 2009 5:34 AM in response to Ray Li1

I searched the Symantec site and found this: Removing all Symantec programs for Macintosh by using the RemoveSymantecMacFiles removal utility

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Answer 6

Oct 25, 2009 5:39 PM in response to DaddyPaycheck

DaddyPaycheck:-Thanks for the information. I'll check it out. Have you encountered the same situation and if so, did this resolve it? Will let you know how things turn out. Thanks.

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Answer 7

Oct 26, 2009 2:02 AM in response to Ernest Jennings Jr

I stopped using Symantec and Norton stuff years ago because they seem to be their own problems and cause system issues.

I do know that often the only way to completely uninstall a program is to use the uninstaller as provided by the publisher.

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Answer 8

Oct 26, 2009 4:20 AM in response to DaddyPaycheck

Were you able to log onto the site where the utility is located? I'm teaching overseas, and internet connection isn't the greatest. As a result, I'm getting an error message from Safari stating it is unable to open the page. Suggestions? Sorry to bug you (no pun intended).

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Answer 9

Oct 27, 2009 4:13 AM in response to DaddyPaycheck

Update. Was able to delete Symantec!! I inserted the disk, placed the uninstall application on the desktop, ejected disk, ran the uninstall application, and presto, no more Symantec. Thanks again for your assistance.
Ernest

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Answer 10

Oct 27, 2009 4:14 AM in response to Ray Li1

Ray, were you successful in deleting Symantec? I was and may be of some assistance. Let me know.
Ernest

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