Screen jumping and skipping Erratically when I touch it.

I have searched and not found anyone else with this problem.

3GS Screen jumps and skips when i touch it sometimes. Erratically and unpredictably. It has happened mostly when I try and call anyone on my list of favorites around the top 5 or 6 of them.

The apple store person (after giving me a new phone) told me to not restore to the "old restore" I had, and to do a "new phone" restore. So I did..... Still happening.

I feel like it could still be software related seeing the chance of it happing to 2 different units is pretty remote. (I think)

Help please!!

iMac Intel Core Duo, Mac OS X (10.4.4), 2 Gig ram/ 500gig/ Vram256 /20" screen

Posted on Sep 26, 2009 1:36 PM

Reply
15 replies

Sep 27, 2009 9:03 AM in response to iGenius58

Mine does this too! It's completely random...I took it into the store and they refused to replace it. They opened up the display on mine and took a look at the MultiTouch connectors underneath. The guy brought the phone back out of the back and told me everything was fixed. On the way home, the problem happened again. I called the store and they said to reset keyboard settings, which of course didn't work. I now have to make another genius bar appointment see if they will replace it.

Oct 12, 2009 7:43 AM in response to Kris Barger

Then with this info, you could probably be looking at a ground loop or floating ground issue. I wouldn't be surprised if you ended up destroying the phones after a while. These screens are capacitive so you are causing voltage to be in places that it shouldn't be (on your fingertips) and screen can't handle it. If I were you I would use a standard 12v car charger and not the inverter.

Nov 26, 2009 3:28 PM in response to Kris Barger

Hi everyone-The reason why this is happening is because of the CHARGER you are using. I have a 32 gig Iphone 3GS and its worked perfectly since July. But Last week when i tried to use an old ipod charger with the iphone 3gs cable, my phone screen started jumping around like crazy. As soon as I unplugged it and restarted the phone, it stopped doing this. It also happened when I bought an aftermarket charger from amazon...I'm not an engineer so I can't explain volts and amps exactly, BUT, if voltage and amperes are not precise to an electronic device, it will make it act funny and could ruin it. I do know this first hand..at my job, i set up display cameras and they need a power cable that is made exactly for them. There are resistors, diodes, and other pieces on the board inside the chargers that could burn out the charger and device if they don't meet and/or exceed exact specs...

Sep 26, 2009 2:36 PM in response to Kris Barger

"Now I am going back to my old restore so I don't loose my text and prefs. Lets see what happens. Why would this happen to 2 different phones with two different restores on them? "


It must be your computer, as it is the only common point amongst all of your various problems. Do you have third-party software on it? That could easily be causing your problem.


I'd try formatting the hard drive on your computer and installing a fresh copy of Snow Leopard. Then I'd install a fresh copy of the latest iTunes (BEFORE doing ANYTHING else with your computer), and use it to download a fresh copy of OS 3.1 for your iPhone.

If you follow the Apple procedure, it likely will just work.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Screen jumping and skipping Erratically when I touch it.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.