HP LaserJet 5000

Granny Smith,

Since it can find the device, and I assume is picking the correct driver for your printer, my only guess is that there is an older Airport involved in the mix (something not running 7.4.2). Is this the case?

The best guess I have is to do a couple of things:

1) Restart everything (printer, computer, router).

Check if it works, if not proceed to the next step.

2) Go into your Network system preference and turn off IPv6. Then restart everything again.

Check if that works, if not post back here as many details as you can and I'll see what I can do. Include the IP address and subnet mask of your computer, as well as any hardware in between, like an Airport.

Just trying to help.

Andrew

Grannny Smith,

OK, before we go any further (and before you spend time installing/uninstalling etc) can you get me the IP Address and Subnet Mask from your computer. You get this by opening the System Preferences, clicking on Network, selecting the Active Network connection, clicking the Advanced button, and then clicking on the TCP/IP tab.

I know this isn't the easiest thing, but its where this information is hiding.

Then can you print out a configuration page from your printer and get the IP address for that as well. To help you with that, here are the instructions out of your manual:

To print a configuration page:

1 Press \[Menu\] until INFORMATION MENU appears.
2 Press \[Item\] until PRINT CONFIGURATION appears.
3 Press \[Select\] to print the configuration page.

Post all three back here and I'll see what I can do.

Just trying to help.

Andrew

Granny Smith,

So that's what I though. The IP address of your printer and your computer are on different subnets. The reason it was working before (on Leopard) is due to AppleTalk. Apple has removed AppleTalk from Snow Leopard. So, the easiest thing for me to recommend is probably to do a cold reset on your LaserJet. Here are the steps for doing that:

Turn printer off.

Hold the GO key

Turn printer on.

Continue to hold the GO key until the printer reads COLD RESET.

Release GO.

INITIALIZING appears.
Then, RESTORING FACTORY SETTING.
Followed by OFFLINE.

Press the GO key to put back on line.

After resetting the printer, print out the configuration page I already explained how to print out.

Now open to your Print & Fax system preference.

Click on the icon of your existing LaserJet 5000 and click the minus "-" button at the bottom of the window.

Press the plus "+" button. When the Add Printer window opens, select the IP button at the top.

Next to "Protocol:" make sure and select "HP Jetdirect - Socket" is selected.

Next to "Address:" type the IP address now returned by your printer (hopefully 10.0.1.something).

Make sure "Print Using;" is set to "HP LaserJet 5000 Series". If it is not, select "Select Printer Software..." from the list next to "Print Using:" and scroll down the list until you get to it. To make things quicker you can type the the string "LaserJet 5000" in the search field and it should narrow your choices down to 2. Make sure you do not select the gutenprint option.

If you run into troubles let me know. Likewise if you get it running, let me know.

Just trying to help.

Andrew

hp,

i'm having a very similar problem (if not the same), but your solution is not working for me.

basically, i have a laserjet 5000n connected directly to my quad core mac pro (mac osx 10.6.1) via an ethernet cable.

the mac does not see the printer. i cold reset the printer then printed the laserjet configurations. under the protocol info on the printout, the ip address is listed as 0.0.0.0.

any suggestions?

i'd greatly appreciate your help.

cheers,
erik

exligis,

If you have the device directly connected to the Mac Pro via ethernet. then doing a cold reset won't do anything by itself. There are a couple of options to get where you want. Probably the easiest would be to turn on Internet Sharing in the Sharing System Preference, then doing a cold reset on your printer. This should allow it to get an IP address, and you could follow the above procedure to add it.

The other option is to assign the printer a static IP address, and then use that IP address to configure your printer queue. This option will take quite a bit more work give your limited front panel on the LaserJet 5000n (but its a whole lot better then some LaserJets for configuring the IP address). Check your owners manual for details.

Just trying to help.

Andrew

I had problems setting up my old HP Laserjet 5000 (dn) when I upgraded to Snow Leopard. I found a thread that advised the following and this worked for me:

(note that I found out that Snow Leopard does not upload all printer drivers so saving you hard drive space - Snow Leopard needs to find your printer before it can download the drivers as an update. I did this by 'forcing' it to download the HP drivers - I tried to add a printer under 'system preference' and selected the 'Select Printer Software' in the Print Using section at the bottom of the screen. This tricked Snow Leopard into thinking the printer was part of my system (which of course it was although it couldn't see it) and this allowed me to click the 'software update' under top left apple symbol on screen and hey presto, it downloaded the HP printer drivers as an update)....

so now to set up the printer.....

1) Cold Reset the printer (in my case I held down the 'GO' button as I powered up the printer
2) Turned the printer off and on again
3) Through the printer menu (on the top of the printer) I selected 'Print Configuration'
4) On the configuration page, I obtained the HP JetSend Address (10.0.1.22 in my case)
N.B. If you open the 'system preferences' on your mac, and click 'network', the IP Address (using DHCP) should begin the same apparently (10.0.1.x)
5) I then clicked 'printer' in 'system preferences' and clicked the add button ➕, selected the IP button on the top of the opened 'add printer' window, selected Protocol: 'HP JetDirect - Socket' and in Address, typed the HP JetSend Address (in my case 10.0.1.22) and made sure I selected the Print Using: 'Auto Select' and BINGO - up popped the 'HP Laserjet 5000'.

Good luck!