Does Apple replace earpod headphones?

Try taking them back to the place you bought them from with the receipt, failing that try Apple support, hopefully you'll get more luck than me :/

I need help, my earphones are falling apart like the OP's and I bought them from a high street retail chain who provide a 30-day guarantee themselves but that has run out, so I did what it says in the warranty booklet and contacted Apple support and they wont do a thing about it and say I have to take it to the store, then they say take it to Apple again

I mean I still have the box, booklets and receipt.

Message was edited by: DnyT

Message was edited by: DnyT

You can get a replacement if you take the headphones back to the store. I had the same problem, but I have new ones now. If you send them directly to Apple, it'll take less time before you get a new one.
Going to the store is much easier, but you'll have to wait longer before the new headphones arrive.
(you need to register your device, before you can claim you warranty directly from Apple)

PS: In some countries the time and limits of the warranty could differ.

Arnando--

You can try to get them replaced, but I wouldn't hold my breath. You've had them for a year, probably a very good year. Headphones and earbuds wear out over time and with use, and Apple is under no obligation to replace them.

Doc

He said he had it for ALMOST one year, which I would interpret to mean less than one year.

They are covered under the one year warranty provided by Apple, so why would Apple be under no obligation to replace them?

It's called fair use and wear. Apple might replace them, but if they are not defective, and the wear is deemed to be part of fair usage, they might not. The key word to me here is defective. They've worked well for almost a year. That does not strike me as defective. It sounds to me like they've been well used and well loved.

Otherwise, without a fair usage clause, people would be turning in headphones every year--as well as other gear.

Still, it is up to them to decide. By all means, take them in and see what they say. I could be quite mistaken.

Doc

Apple will only not replace them if they have been damaged through misuse or an accident. If they have been used properly they are warranted to work for one year. If they failed at 11 months and 29 days it does not matter that they've been "well loved and well used", they are supposed to last for one full year. Unless they purchase AppleCare then it is two years.

deggie wrote:
Apple will only not replace them if they have been damaged through misuse or an accident. If they have been used properly they are warranted to work for one year. If they failed at 11 months and 29 days it does not matter that they've been "well loved and well used", they are supposed to last for one full year. Unless they purchase AppleCare then it is two years.

Doc M wrote:
By all means, take them in and see what they say. I could be quite mistaken.

deggie--

AppleCare states:

Your Plan ℹ covers defects for the Applebranded product(s) listed in your Planʼs Certificate or Proof of Coverage document (“Plan Confirmation”) and the accessories that are contained in the product(s) original packaging (“Covered Equipment”),

(ii) Under APP for iPod, Apple will provide technical support for the Covered Equipment, iPod OS
and software applications that are pre-installed with the Covered Equipment (both referred to as
"iPod Software") and connectivity issues between the Covered Equipment and a supported
computer, meaning a computer that meets the Covered Equipmentʼs connectivity specifications and
runs an operating system that is supported by the Covered Equipment. Apple will provide support
for the then-current version of the iPod Software, and the prior supported Major Release.

Also--I never said that they shouldn't take them back--just to not be surprised if they were not replaced. They may well be, and as stated above, +I could be quite mistaken.+

I am also presuming that these are not the stock earbuds that come with iPods, but a set of headphones that may not be stock issue. (They may not even be Apple-brand.) If these are the Apple in-ear headphones with remote that one buys as a standalone purchase, then they should be replaced if under a year. If these are the Dr. Dre sets...who knows? I am working with the information I got from the original poster.

I guess I've worked too much retail, and have seen too many worst-case scenarios. I'd rather see them get replaced (and be incorrect) than to say yes, they'll be replaced no questions asked--and find out later they weren't.

Still--a year warranty should be a year warranty....

Doc

Not sure what your quote from the AppleCare coverage is supposed to prove in all of this.

Why would you presume that they are anything? Even if they are ones purchased separately they have a one year warranty.

deggie--

This has gotten to the point where I feel like we have hijacked the thread. My apologies to you, Arnando.

I have answered Arnando's question as asked, stated my reasons for my answer--twice--and yet, you continue on. Let Arnando take his headphones back and see what happens. I hope you're right, and he gets his headphones replaced. I don't mind being found mistaken; that is life and how one learns.

I posted the AppleCare because you mentioned it. Nothing more. I wasn't even thinking in that line until you mentioned it. I decided to read what it said, and thought it worth posting. Also nothing more.

Meantime, enough is enough. I'm done posting to this thread, as it is no longer answering Arnando's question.

Best of all luck, Arnando. Post back and tell us what ultimately happened; I want to hear your success story! 🙂

Doc

EU residents should note that European law mandates a two year guarantee on products regardless of manufacturer policies.

The sale of goods act in the United Kingdom can require a manufacturer to replace goods up to six years from the date of delivery; however this would depend on a court's interpretation of what a "reasonable" lifespan would be for the item. As these are high-end earphones, the expectations would be significantly greater than for cheap earphones that cost £5, but probably not 6 years!

Incidentally mine fell apart this week after 6 months occasional use and the earbuds are now lost. I will be phoning Apple tomorrow, but they don't exactly make it easy (no serial numbers etc). They could avoid a lot of issues if they would just sell replacement earbuds for 99p. I'm not holding my breath, just getting more disillusioned with Apple.

i just bought some apple earphones just a couple of days ago and my cat chewed into them and now there is no sound coming out of them 😟. Will apple cover this as i didnt intend to damage them?

I went to the Apple Store to ask about the spare parts. I had to make an appointment with a "genius" to order the parts. As the parts aren't available separately, they ordered an entire replacement set of headphones, which I had to go back on another day to collect. So, three trips to the Apple Store later and I have working headphones.

No they will not. Sue your cat for the damages.