iPhone crashes windows explorer

Why is it unlikely, because Apple is perfect and can do no wrong?

I had a very similar problem. Whenever my iPhone was plugged in, Windows Explorer would crash every time I tried to open a folder. The latest update for iTunes seems to have solved the problem for me. Sounds very much like an APPLE problem, to me.

Well i installed the usb driver from apple and guess what.....i have the **** problem again hahahaha damnit!


so i still have no fix.

I guess ill add that my explorer seems to only crash when i open up "my computer"


IDK what to do. 😟

Benjaminuk wrote:
Ok I'm in need of some advice: my iPhone 3Gs crashes windows explorer the very second I plug the USB cable into my PC. I've restored the iPhone, reinstalled iTunes, turned off my firewall and ensured no other USB devices are plugged in too. My pc has had a fresh Vista 32 bit build too.

Thanks

ps I have the latest iPhone firmware too.

I actually had this problem too for the last, ummm, 4 months atleast.

Well today I fixed it somehow. How exactly? Im not sure lol.

But ill try and just tell you everything that I did 🙂

BTW i have Vista 32-Bit Home Premium, Service Pack 2, running the newest iTunes, newest iPhone firmware for my iPhone 1st gen. (not 3G or 3GS :[ ), and got this error over and over when I; Plug-in iPhone, Un-Plug iPhone, as well as when i Open "My Computer" directory:
____________________________________________________________________
Problem signature
Problem Event Name: APPCRASH
Application Name: explorer.exe
Application Version: 6.0.6002.18005
Application Timestamp: 49e01da5
Fault Module Name: objc.dll
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 4a5f5419
Exception Code: c0000005
Exception Offset: 00008373
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160
______________________________________________________________________



+Okay, what i did was+:
-Control Panel >Hardware and Sound >Device Manager
-Then i clicked on portable devices and i clicked un-install.
-Then restarted my computer with iPhone still plugged-in.
-Then I let it re-install itself upon boot.
(I still had the problem, but just trying to list everything lol)

So from there I figured I look into the USB ports and mess around haha
-So I went back to Device Manager.
-Clicked on the "+" for "Universal Serial Bus Controller".
-Here is where i found something in the list that had "iPhone" something, not sure exactly what it said but if it has anything iPhone in there, thats it (*i hope 8P )
-I right-clicked this and then clicked un-install.
-w/ iPhone still plugged in, re-start your computer.
-Upon boot, your computer should find your iPhone and install it...this is when my problem was not there anymore 😀

*Another thing that you should look into and report back to me is....when you plug in your iPhone, how does your computer respond exactly?
Does it do any of the following:
1.Crash right away?(Windows Explorer)
2.Pop-up with a window that has your iPhone in there as a memory device, showing how much memory you have? (should say something like Apple iPhone: Internal Memory. Then list how much memory you have, mine says "2.68 GB free of 2.68 GB" which is just telling me the amount free i have, dont the total with used memory.
3.Pop-up with the "Auto-Play" window asking what to do (EX: view pictures,etc.)

*If #2 or #3, does it crash afterwards sometime, like when clicking on "My Computer" etc.?

I hope this helps you. Just mess around with Device Manager long enough like un-installing your iPhone and anything that says iPhone lol. I did this for maybe 1 hour and fixed it 🙂

Ill keep track of this thread and try and help you out 😉


Thanks,
Joey

I've been tracking this issue for two months!

I absolutely can recreate the crashing issue. Whenever I have any application's file dialogue (i.e., "save as" or "open"), the app will crash. My event viewer always has objc.dll as the crashing module.

If I leave my 3GS unplugged and open the "save as" dialog, it works! if I then, without closing the dialog, plug in the iphone (3GS v3.1 & iTunes 9.0.1.8)

example event log in Windows Vista Ultimate x64:

Faulting application WINWORD.EXE, version 12.0.6504.5000, time stamp 0x49e7f5b6, faulting module objc.dll, version 0.0.0.0, time stamp 0x4a5f5419, exception code 0xc0000005, fault offset 0x00008373, process id 0xf6b0, application start time 0x01ca43166b6822f4.

I'm going to keep looking for a fix for this, but at least I have a good workaround!

Make sure to update this post if anyone finds anything!

Wanted to post my motherboard information since this could be an usb driver issue:

gigabyte ep45-DS3R f11c

I believe it's fully patched as there are no current usb updates listed on the homepage. DriverGuide does point out that there are some outdated usb drivers, but I'm not yet about to shell out money to see what driverGuide downloads for me 🙂

I may guess this might be the hard disk problem. Think when u plug in the iPhone to the windows, the windows will sync/backup the info you have from ur iphone. Try format the hard disk and reinstall back the windows. It should solve the problem. But I think it is such a pain in the axx for doing that.

Have you tried to plug in the iPhone without iTunes installed?

I read that you reinstalled iTunes, but try to uninstall iTunes & Safari, see if the phone crashes at that point.

I doubt it's a hard drive thing as it appears to be a driver issue and the drivers are either going to be an OS issue or a USB/northbridge(or southbridge, I don't remember which controls the USB anymore) issue.

It has something to do with that objc.dll that some Apple app appears to be using.

I've been having Ongoing issues since I bought my IPhone 3G and installed Itunes for x64 machines
Anytime I load ITunes and plug in my IPhone, ITunes Locks up and freezes for 10 Min with ITunes 8.
Since upgrading 3x to newer versions of itunes like 8.1 and 9.0 and 9.0.1 my vista machine locks when adding new music to my library, locks when i connect my IPhone and takes forever to "determine Gapless Playback". Apple if you read these forums please give users the option to turn off DGP, its so annoying when itunes freezes and does that forever.
It's funny thought if my phone isn't plugged and not running gapless playback on 45 GB's of music which i cancel. ITunes runs fine, and i can move it and resize it, funny only when it's doing something it has a hard time with.

Apple please correct these flaws with your software, it's getting frustrating.

Greetings,

We had a lot of poor sots, who had that or a similar issue, using Winblows Vista, and in some cases XP, but since the Windows 7 was released to us, to the general public on the 22nd, those issues seem to have gone away. As for myself, I would never hook up my iPhone directly to a Winblows computer - it's unsanitary.

I sync with it, and three Macs, but I only directly connect to one Mac. Winblows 7 shows some promise, but only time will tell. Some folks reloaded Vista and the problem went away, as well, and some others that reloaded, the problem came back. With Winblows it's always a crap shoot.

Cheers,
M.
*****

Nice for you Monty who can afford to buy a mac, but when the average Windows User would like to use a Mac product, it would be nice to see Mac support their Windows Friends and make a product work.

P.S. I know a lot of mac users who have issues with ITunes also...

I had the same problem and just uninstalled the software "4media ipod to pc transfer", rebooted and now it's OK.
Check out your windows application logs for fatal errors replating to explorer.exe. My error showed a failure on objc.dll.

Here is the Answer!

Its nothing to do with the device driver, the IPOD the Iphone whatever or even Itunes!

Its simply the fact that Windows 7 and Vista have a problem with certain thumbnails of documents on the desktop when a USB hard drive like an Iphone is plugged in which sets of some data execution process.
So that is why you get an Explorer Stopped Working message as it is its fault. Nothing else.

AppCrash
objc.dll
5000000c
is often cited as the fault its nothing to do with objc.dll

Other groups mention things like re-installing Itunes and removing PowerISO and other stuff - this is not the solution as it has nothing to do with objc.dll. Its simply explorer not rendering the files correctly in either Explorer (The desktop) or (I.E)


What you do is...

All you do is move all your documents on the desktop especially video files and PSD files because of their problematic thumbnail rendering and move them into a folder even on the desktop.

That's it!

Also if Internet Explorer Stops Working too.

Disable all the surplus browser add-ons as one of those is bound to be causing the problem. This can also impact explorer.
So disable as many as you can and enable one at a time.
MSN is fine.

Desktop Gadgets can also cause this problem so you may have to close them or get rid of them including MSN Messenger and you will see the problem go away.

Please give this a good rating if it solves your problem!!
Thanks

Ollie

I had the same exact problem when i did a clean install of windows 7, the only work around i found was to install vista , install all updates and itunes and my
essential programs, then performed windows 7 upgrade, and I don't have the problem anymore, I've performed the upgrade twice with no problems only had problem with clean install of windows 7

There may be some clues here:

http://support.apple.com/kb/TS1502

Phil