Someone stole my debit card number and chareged $870 worth of itunes. I can not get any help from Apple or Itunes. My bank is doing what it can, but why can't Apple help? Any suggestions?
I was new to itunes and created an account with them. Afterwards, realize my money was stolen by some fraud who pretended to be itunes. Called Apple, they did nothing. Cancelled my card. Stupid Apple!! Doesn't care to protect their customers and fix itunes! I'm going to ask the orange county register and the LA Times to report about this situation!
At the end of June I had over $3500(aud) of apps etc charged to my credit card through the Sydney iTunes store. Only receiving the receipts informed me. I cancelled credit card within two days. Disabled my iTunes account and it took 2 months to get a refund. The card was not used outside of itunes. The issue is with iTunes itself. Either their system credits the wrong account with others purchases or someone has hacked their system. I have heard it is the apps developers making money from us users. The thing I found is that there were many duplicates of the same app or product purchased. How many copies does one want to purchase of an app? I will not use iTunes again via an account. I will by a card.
The most annoying thing was the platitudes and lack of answers to my questions. Shame on Apple for poor service and support!
I just unchecked the credit card payment option in iTunes after several transactions as a result of Farmville Cash spam popups offered to my kids. What do kids do when the see an "OK" button... they click it of course. KaChing.
UNCHECK THE CREDIT CARD PAYMENT OPTION ASAP and only deal with iTunes Cards.
Also 2 friends have recently had bogus attempts on their credit cards of $600 and $500. Luckily in Australia banks warn customers of dodgy transaction before they allow them. Both received phone calls instantly and the transaction was stopped.
I was a little lucky. I had already small fraud charge on just couple of bucks. So I have removed my amex credit card and did charge back.
But today I found that my account was used to purchase $50 itunes gift card. This was not my credit card. I suspect someone else credit card was stolen and used under my name. I have contacted itunes and they suggested to change password. But they did not tell me how to mark this transaction as fraud. It looks like they do not care.
Happened to me yesterday and thankfully my bank contacted me to check if I had made 10 purchases on iTunes. If it wasn't for their action, I dread to think what may have happened. Whilst apple 'help' did get back to me with the usual advice (like I wouldn't have changed everything anyway!!), all they have managed to do is suspend my account!! Hello - a bit late for that don't you think?
I will not be buying ANYTHING from ITunes until they can show everyone on this forum that THEY take some responsibility for these fraudulent charges, and repay the victims of this crime.
By the way, I have told a lot of other iTunes users about this, so that is a massive amount of revenue that Apple are now losing!! Enjoy your break Steve!
I have been hacked yet again. Wen through this last year and the police were unable to get anywhere with Apple. Just have to cancel the credit card, and as suggested earlier don't leave card info on file. If need be purchase iTunes gift cards and use as needed. Not worth the aggravation to try to pursue individually as this scam originates in Vietnam and China, and no one including Apple or the banks affected seems interested or capable of pursuing it.
Woke up this morning from a phone call from the bank, apparently someone has made £150 worth of purchases overnight, they bought gift cards via my itunes account, now I'm usually pretty good with internet security, I know a phishing email when I see one, so the only way I can see they have stolen my password is either through apple, or, over my phone network or wifi network... its not an issue with my debit card as it has come straight from my itunes account, there is nothing else dodgy with my bank although I have cancelled my card and changed all my itunes passwords as precaution! Whats interesting is that the 5 x giftcards have been purchased as 'monthly gift for *****' and the * is my itunes password! anyone else suffered anything similar? specifically the gift card part?
Yes, robkenyon, I just had the same thing happen to me. Fortunately PayPal suspended my account right away (well, after I had been hit with $300). Unfortunately, they went ahead and withdrew all that money from my bank account. After doing some research, it sounds like it's not even worth the bother to contact Apple, they don't seem to really care.
My charges also showed up as $50 allowance purchases to my password. So, it's clear that someone got ahold of my password. This happened shortly after I downloaded some updates to some apps, so I can't help wondering if there are some trojan apps that are grabbing iTunes usernames and passwords. I definitely did not respond to a phishing attempt.
Add me to the growing list of fraud cases regarding iTunes. I was charged for 4 $50.00 transactions overnight via my PayPal account which then put my checking account into the negative. From what I can tell, $50 gift cards were purchased, probably to re-sell at a discounted rate. I have disputes in progress with PayPal and my bank but there is no sense of urgency from anyone. Wachovia mails claim paperwork in 7-10 business days - regular US mail, no e mail, no faxing. PayPal also says 5-10 business days for a resolution reply. I have no payment information stored in my iTunes account so in this case, I feel the problem lies with PayPal. When and if this is resolved, no more PayPal account for me.
We are dealing with this right now. We woke up to 34 paypal transactions for 50.00 each all coming from the iTunes store the other day. This has been a complete nightmare! After we get this figured out we will delete our iTunes account and never look back.
Interesting twist: Last July, someone used my iTunes account to buy four $50 gift cards. I had a very secure password (all kinds of characters, caps, lower case, numbers - the whole shebang), my computer scanned clean for keyloggers or viruses, and I never respond to e-mails that request identifying information; of course, Apple refused to admit that the breach had anything to do with its own encryption or software. I changed my password & security questions, and thankfully my bank refunded the fraudulent charges. I no longer store a credit card number on iTunes, instead going through the hassle of entering my information every time I want to make a purchase, then deleting it immediately thereafter.
However, a couple of days ago I received a receipt for two more $50 gift cards that I did not purchase. I checked my iTunes account, and no credit card information was on file, but my city, state and zip had been changed. I checked the receipt, and the credit card used is not one that belongs to me. Obviously some criminal got back into the iTunes store and used my account information along with a stolen or fraudulent credit card number to make purchases.
I don't understand why Apple can't trace where these purchases are being used. I have reported this to Apple and received a very personable response, but it bothers me that even the newest security patch hasn't made iTunes more secure. I have again changed my security questions and password, but it's ridiculous that these breaches keep happening. I've had an account with Amazon for more than a decade and never had any problems; my iTunes account has been compromised twice in less than a year.
do people generally get their itunes credit restored? what is the best to expect from this situation? i just got robbed of $75 worth of itunes credit i had sitting in my account from a bunch of redemptions i made on itunes gift cards. luckily i removed my credit card info. but the money went to purchase a bunch of honor credits for this "world war" game by storm8.
it is disgusting that, there is no phone support for this matter, and although the itunes support pages state that i should contact apple immediately, all i am offered is a circular link of useless support pages, and a link to send an email.
who is this storm8 app developer? and why hasnt apple removed their apps as suspect in a bunch of these fraud cases?
I just had 2 $50 gift cards charged to my account. Its very frustrating. Apple has acknowledging the unauthorized charges but putting the burden on me instead of looking into their security flaws. Is apple doing anything to look into these security issues?
Same thing happened to me, luckily all I had was a $25 gift card and no credit card information. It is ridiculous that Apple has such a huge leak, you'd think a company this big would have better security. I was just starting to buy more music instead of downloading it illegally....not going to happen now! Way to lose yet another customer, Apple.
Ok my bad...Apple support got back to me and refunded my losses. Maybe their policies have changed or maybe the amount was small enough or maybe it was because it was a gift card, but I`m happy it worked out. Definitely never saving my credit card info though!
