Q: itunes credit card fraud

Same thing happened to me yesterday. GmbH friendcaller first the app was downloaded then several seperate credit purchases for over 100.00. I canceled my credit card and called apple (no help at all) I emailed itunes who said I should cancel my credit card and change my password. nice. They said they can't track where the credit went, but they know I don't have it. How can you sell a hundred dollars worth on calling credit and not know where it went? I also emailed the vendor directly, he said the same thing (can't track it). What a load of crap! How will the scammer use the credit without a way to prove they own it? I've got invoice and order numbers which are apparently of no use to itunes or gmbh. Luckily my cc company stopped the fourth purchase as fraud. Now itunes says I owe them 30+ dollars for the credit, so they locked my account. Real genius!

as I said before and will say again

YOU HAVE TO DISPUTE IT WITH YOUR CREDIT CARD COMPANY

no need to yell David, as you can see in my 1st post I did file w/my cc and they are disputing the charges. What ****** me off is that itunes allows this to happen. They will not investigate the matter. They will not track the order of something as simple as airtime credit. How hard can it be to find a user of a credit that needs to use a i.d. or number to validate their remaining minutes?

Apple/iTunes does investigate when they are contacted by the proper channels (the CC company)

I also found several strange charges on my account today from C2Call GmbH, which seem to stem from an app called FriendCaller. I have never downloaded this app, so I'm not sure where it came from. Either way, it does become a matter of calling your bank first and canceling your card - the phone number for iTunes support that my bank gave me (866-712-7753) only prompts you to email them. Apple is worse than useless when it comes to support. The next thing to do is wait and see if the pending transactions go through and then call the bank's claims department.
Hope it goes well for anyone else dealing with this!

I think I "win" -- $17,000 in iTunes charges on my credit card for the month of April alone. Credit card company refuses to put an iTunes block on my account, and iTunes refuses to give me any information on the charges. Were not ordered using my online ID, but did use my credit card. I deactivated my account in February becuase of previous credit card fraud, but didn't seem to help, obviously.

deactivated my account in February

That means you contacted your credit card company and canceled your card and disputed the charges?

Credit card company refuses to put an iTunes block on my account

Did you cancel your card?

and iTunes refuses to give me any information on the charges.

They should not give you any info. As per your credit card agreement, it is up the credit card company to contact Apple.

I had these bogus In App Purchase charges from "Seller: C2Call GmbH" as well. I canceled my credit card immediately, but now there's a remaining balance on my itunes account.

Itunes customer support is worthless. I exchanged emails with them regarding the charges hoping, at the least, they would say they're looking into how the charges occurred. Instead they sent me a link to their online Privacy Policy, said they take security "very seriously", and then accused me of having a weak password. Very frustrating. I'm never trusting my CC info with Apple again.

I also have a remaining balance, itunes says to pay it, credit card says DON'T pay it. It's pretty stupid that itunes cant cancel a pending purchase.

I was a victim of this scam as well. How do I know this is a hacker? How do I know it's not Apple since they have made no attempt to remedy this situation. My identity was NOT stolen. APPLE ITUNES is to blame. How do I know it's not an employee of Apple or simply a billing discrepancy. What is the IP Address of the person who accessed my account? This has affected thousands of people and why doesn't Apple care? I'm out for around $560. I've filed a complaint with the BBB and Attorney General of my state. I suggest you all do the same. Don't let this go, this is just too much money in a recession. How can they have such a glib attitude about fraud on their website. I'm furious and I will not let this go.

I'm out for around $560

Why didn't you contact your credit card company and dispute the charges as you agreed to do on your credit card agreement?

I've filed a complaint with the BBB and Attorney General of my state.

Sure hope you files those against your credit card company as they are the ones who authorized the charges to iTunes.

I agree with Chris CA. Your CREDIT CARD COMPANY authorized the charges, and iTunes store posted them. Business as usual.


I think a lot of these folks complaining go to internet cafes and pay their bills and get their CC details stolen from unsecured wireless networks, but I could be wrong. I often am.

I agree with Chris CA. Your CREDIT CARD COMPANY authorized the charges, and iTunes store posted them. Business as usual.




If you found weird charges from Walmart, what would you do?
Run up to your local Walmart and start picketing? And that would get you where, exactly? Nowhere,fast. You'd have to go to your CREDIT CARD COMPANY.



Either someone hacked Apple's database, the credit card company's database, or your internet connection. The only thing that matters is, your CREDIT CARD COMPANY approved the charge. Take this dogfight up with them.

I guess Katrina and David must work at Apple. First of all, I did take it up with my bank. This is actually from a debit card. So, my checking account is now in the red. Secondly, I worked in retail before and the corporations I worked for were very proactive about identity theft. As a cashier, we checked all the signatures against the credit cards. If someone wrote a check for a huge amount of money, we wrote down their DL number. One time, some crooks forged checks so we called the police and pressed charges. Is Apple doing this? If I had a bad experience at Wal-mart, I would tell all of my friends and I wouldn't shop there anymore.

No, I don't work for Apple! I've also worked retail. And yes, the merchant presses charges for bad checks. If a credit card is approved and it later turns out to be stolen, the credit card company - not the merchant - has to go after the thieves.