5 Replies Latest reply: Dec 18, 2009 6:52 AM by xlti
jliew Level 1 (0 points)
I got hold of an iPhone 3GS two days ago. I was charging the phone when I press the home button and the whole screen went white.

Can anyone tell me the cause of it? And whether I am able to get a replacement from the store?

It is working now after depressing the top and home button for 10 seconds, but I am paranoid as it will happen again.

Thank you for your help.

iPhone 3GS, iPhone OS 3.0.1
  • Alfonso Level 2 (355 points)
    I have had the same thing after almost two week. The screen went white and a hard reset fixed it.

    My carrier, Fido, has suggested it is a temporary firmware problem, and a full restore should fix it.

    Can you let us know what happened to your phone? Is your phone still working or did you end up replacing it?

    Regards
  • Alfonso Level 2 (355 points)
    One more thing! Can anyone say if an occasional White screen
    is the iphone's way to freeze?

    Regards
  • siddhantprabhakar@in.com Level 1 (0 points)
    hi,
    its rare but happens if you get the screen, just restore it with the original firmware.. and could you just help me out.. m from India and i want to know if i buy 3G S from US and use it in india what are the issues apart from the carrier issue?
    I am using 2G as for now.
    sorry to drop in, couldn't find an appt. thread.

    thanks
  • Alfonso Level 2 (355 points)
    I am new to this technology.

    I just don't know enough to give any advice. I only had the phone for a week and half.

    Regards
  • xlti Level 1 (0 points)
    Same problem for me. Brand new iPhone 3GS 32r
    Sometimes, (±3 times a day) when I push the "home" button the screen becomes White, and stay white during ±7 secondes, then black. I re-Push the "home" button and, by magic, it works… ?!
    Try reseting, restoring etc… Same problem. = I paid 600€ for that… = Back to Apple…