Blank White Screen on New iPhone 3GS

Question

Level 1

6 points

Blank White Screen on New iPhone 3GS

I got hold of an iPhone 3GS two days ago. I was charging the phone when I press the home button and the whole screen went white.

Can anyone tell me the cause of it? And whether I am able to get a replacement from the store?

It is working now after depressing the top and home button for 10 seconds, but I am paranoid as it will happen again.

Thank you for your help.

iPhone 3GS, iPhone OS 3.0.1

Posted on Sep 30, 2009 1:25 AM

Reply

Answer 1

Alfonso

Level 2

423 points

Nov 21, 2009 7:31 AM in response to jliew

I have had the same thing after almost two week. The screen went white and a hard reset fixed it.

My carrier, Fido, has suggested it is a temporary firmware problem, and a full restore should fix it.

Can you let us know what happened to your phone? Is your phone still working or did you end up replacing it?

Regards

Reply

Answer 2

Alfonso

Level 2

423 points

Nov 21, 2009 8:49 AM in response to jliew

One more thing! Can anyone say if an occasional White screen
is the iphone's way to freeze?

Regards

Reply

Answer 3

Nov 21, 2009 9:24 AM in response to Alfonso

hi,
its rare but happens if you get the screen, just restore it with the original firmware.. and could you just help me out.. m from India and i want to know if i buy 3G S from US and use it in india what are the issues apart from the carrier issue?
I am using 2G as for now.
sorry to drop in, couldn't find an appt. thread.

thanks

Reply

Answer 4

Alfonso

Level 2

423 points

Nov 21, 2009 4:20 PM in response to siddhantprabhakar@in.com

I am new to this technology.

I just don't know enough to give any advice. I only had the phone for a week and half.

Regards

Reply

Answer 5

xlti

Level 1

0 points

Dec 18, 2009 6:52 AM in response to Alfonso

Same problem for me. Brand new iPhone 3GS 32r
Sometimes, (±3 times a day) when I push the "home" button the screen becomes White, and stay white during ±7 secondes, then black. I re-Push the "home" button and, by magic, it works… ?!
Try reseting, restoring etc… Same problem. = I paid 600€ for that… = Back to Apple…

Reply