I have the same issue and it is amazing to me that there are so many issues here with YouTube that Apple doesn't notice. My iTouch does not connect with YouTube. I just recently updated the software on mine to 3.1.2 that i bought from the iTunes store. Prior to the update there was no issue with YouTube - Youtube was fast and i could navigate the videos very quickly. Add to this - I also have a iPhone. I updated the software on it during the summer and suddenly YouTube stopped working on it too. I don't use youtube on my iPhone anyway - so i dismissed it for a glitch during the 3.1.2 upgrade.
So today I call Apple customer support on this issue. They insist its a hardware issue and tell me that I need to pay $35 for support. I say no .. I'm not paying $35 ... YouTube is a bundled software AP that comes factory installed with iTouch. Its the only thing not working ... since I purchased their O/S software a few days ago. However, no amount of arguing seemed to get the tech support person off their belief that this was definitely a H/W issue. So I tell them I want my upgrade money back and my O/S returned to factory setting. They said they will not / can not return my itouch to factory O/S so basically I'm screwed.
Tech support tells me to send an e-mail with my issue to the iTunes help desk - so I send the following:
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Model: MA623C
Serial #: 1D891DYK17F
Product: iTouch 8G
This issue is a follow-up after my call to Technical support. I was provided this web address to get resolution on my issue.
After upgrade to 3.1.2, YouTube no longer works. I get a message "Cannot connect to YouTube". Once in a while - it does connect. I get a few listings but eventually it fails to connect. This was never the way it worked before - so in order to troubleshoot after upgrade, I have tried the following:
1) restore my iTouch to factory settings (3 times)
2) renewed my DNS
3) resync'd several times - ensured region, date, time settings were correct (like they suggest here
http://forums.cnet.com/5208-7595_102-0.html?threadID=275565)
Nothing worked. Youtube never connects.
Thing is - I just bought this upgrade and tech support will not help me with my issue. Prior to the 3.1.2 upgrade everything worked fine. I call technical support regarding this purchase and they want to charge me $35 because they say its a "itouch product issue". It is not a h/w issue. It is software otherwise 1) why do other aps like Safari and Aps store work (ie not wifi issue) 2) youtube worked fine for a year since I got this iTouch - then suddenly stops after the upgrade.
I could understand if this was a 3rd party application that is selectable from the aps store - but Apple bundles this software and its part of the upgrade! I should get free support for this upgrade.
Baring that you will not give me free support - I just want things back the way it was. I would like a refund on the upgrade and my factory installed software restored.
By the way - just for reference .... I have an iPhone as well. I upgraded that device several months ago. Since then YouTube has never worked. I never complained then because I don't use YouTube on that device - and the other s/w features were what I really wanted.
Thank you.
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I get the following message back:
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Dear Troy,
I'm sorry that you're having some difficulties with "YouTube" after you upgraded our iPod touch. My name is Romaine and I am happy to assist you today, as I am sure you are eager to have this issue resolved.
I suggest you turn your iPod touch off and back on, remove the application, and then download it again. If you paid for this application, you'll be able to download it again for free. For detailed instructions and other troubleshooting suggestions, please see:
Troubleshooting applications purchased from the App Store
http://support.apple.com/kb/TS1702
Thank you for choosing the iTunes Store. Please let me know if I can be of further assistance with this issue. Have a good day.
Sincerely,
Romaine
iTunes Store Customer Support Advisor
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What??? Nice cut&paste job ... I've searched for YouTube on the ap store. Its not there. Some 3rd party variants are but I have never seen the bundled applications anywhere. If someone knows where they are - appreciate the link.
Otherwise - bad support experience and I no longer have youtube.