Skip navigation
This discussion is archived

Printer does not show up in airport utility

1556 Views 2 Replies Latest reply: Sep 30, 2009 3:29 PM by Bob Timmons RSS
sccr12571 Calculating status...
Currently Being Moderated
Sep 30, 2009 12:47 PM
Hello

I have an airport express and it has worked great. I had it connected to an hp printer and it worked flawlessly. however i now have a lexmark 5300 series printer and the airport utility shows that there is nothing connected to the airport express when i try and install it. the printer works when i plug it directly into my computer. please help
15" Macbook Pro, Mac OS X (10.6.1)
  • tomvs Level 2 Level 2 (220 points)
    Currently Being Moderated
    Sep 30, 2009 12:57 PM (in response to sccr12571)
    If the printer isn't showing up in the AirPort Utility (in the manual setup / printers), I'd try the following:
    1. make sure the printer is on and plugged in good
    2. try a new usb cable
    3. power-cycle the printer and airport
    4. update the airport firmware

    If the printer still doesn't show up, the USB port on the airport may be bad (test this by plugging in a different printer) or it is just not compatible with this particular printer.

    Not being compatible is strange as it should at least detect a printer if it can be detected by a mac.
  • Bob Timmons Level 9 Level 9 (75,845 points)
    Currently Being Moderated
    Sep 30, 2009 3:29 PM (in response to sccr12571)
    Bear in mind that some printers will only work when they are connected directly to a computer. Work your way through the Apple troubleshooting guide to see if that will help get things going.

    http://support.apple.com/kb/TS1253
    MacBook Pro, iMac, Mac OS X (10.5.8), Time Capsule, AirPort Express, iPhone

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.