Problem connecting Motorola MC55 Handheld-Help!

Hi Gang,

I have a pre-gigabit AirPort Extreme with only one minor issue. My wife's Motorola MC55 handheld computer/barcode scanner will not work when plugged into the AEBS. This device transmits and receives data from a data center over the Internet or telephone. The latter works fine. When I connect the MC55 to my AEBS the "test" screen says it is connected, but when I hit the xmit button, it sits for a long time then gives me a communications error message.

This device is like a gaming machine in that you simply plug it in and it works. I tried it at two friends' homes and it worked find. One is a Motorola router/modem combo and the other a FiOS setup with an ActionTec router.

It would seem that a default host could be set up but the MC55 is locked so I don't know what IP to key into the AEBS software. I've gone through every setting in the software and no luck. The MC55 will not communicate over Ethernet/LAN/Internet.

A level 3 tech from TWC tried to help but was not familiar enough with the AEBS to really get anywhere.

Ideas?

Thanks,
Mark

iMac G5 20", Mac OS X (10.5.8), Macbook Pro w/Snow Leapard

Posted on Oct 1, 2009 11:53 AM

Reply
3 replies

Oct 1, 2009 5:31 PM in response to k2qo

I forgot to mention.

TWC says that since the device connects to the Internet fine when connected DIRECTLY to the cable modem, the trouble is not theirs.

AppleCare says that since the computers in my house connect to the Internet just fine, then the MC55 is the problem.

The company that buys the MC55s says that it should work and I should look more closely at my router, AEBS.

So maybe this is very esoteric. My local network is running on 192.168.xx.xx and I am using OpenDNS. Maybe these setting don't work with the MC55. I've surely changed everything else in trying to fix this. I even bought a Netgear 3500 and tried to set it up to see if it would work. WHAT A POS! I could not even get it to recognize the Internet. Back it goes to BB.

Mark

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Problem connecting Motorola MC55 Handheld-Help!

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