Contact for Disputed iTunes Charge

Question

Level 1

13 points

Contact for Disputed iTunes Charge

How can I contact iTunes (Apple) to dispute an iTunes charge I was looking for music and noticed that it was downloading an entire album that I never authorized or asked to be downloaded. If course, once the download started I couldn't stop it.

Toshiba Satellite, Windows Vista

Posted on Oct 1, 2009 3:12 PM

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Answer 1

Niel

Community+ 2026

Level 10

748,927 points

Oct 1, 2009 3:17 PM in response to chaswyck

Click here and use the form.

(47804)

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Answer 2

chaswyck Author

Level 1

13 points

Oct 1, 2009 3:19 PM in response to Niel

Thank you for your reply, but I had already been to that page on the website. I can't find any form to complete.

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Answer 3

Chris CA

Level 10

82,779 points

Oct 1, 2009 4:00 PM in response to chaswyck

Under *Get Customer Service*, you need to select something such as *Music Purchases* then *Music Purchases*.
You will see button for an email or a *Chat Now* button.
Select one.

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Answer 4

chaswyck Author

Level 1

13 points

Oct 2, 2009 12:56 AM in response to Chris CA

Thank you for your help. After searching and digging for about 20 minutes, I stumbled on the menu you described and was able to send an email. I just wish it was as easy to contact them about a problem on their site as it is to buy stuff. This experience has changed my whole opinion of Apple and I will never buy any product from them again.

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