Ipod detected, but can't be indentified

Hello griprm,
And welcome to Apple Discussions!

Yes, the issue is probably caused by the fact that you only have Service Pack 2 installed, and according to the 5th generation iPod minimum requirements, you need Service Pack 3 or later in order to have functionality of the iPod.

Here is the link to the iPod's minimum requirements if you would like to take a look. Hope this helps.

http://support.apple.com/kb/SP569

B-rock

Service Pack 3 is part of the minimum software requirements.

i

I have the same issue with my brand new Nano gen-5.
Windows sees the Nano but Itunes says _"An ipod has been detected but could not be identified properly"._

_I'm sure I've done everything that Apple and Microsoft suggested! I checked my settings, hardware profiles, Driver updates. Disabled Norton 360. I Checked Apples Hardware requirements "All Pass Spec"!

I went as far as reloading Itunes 9 and removing any 3rd party software.

This Nano (and cord)_IS recognized_ by my son's Imac and his windows laptop with Itunes!
I'm loosing faith fast! Any suggestions Please!

Hi guys,

Anyone got any clues about the same issue but on Vista Home 32bit??

Getting desperate now...

I have the same with 64 bit... starting to really get to me

_I'm sure I've done everything that Apple and Microsoft suggested! I checked my settings, hardware profiles, Driver updates. Disabled Norton 360. I Checked Apples Hardware requirements "All Pass Spec"!

I went as far as reloading Itunes 9 and removing any 3rd party

Then it's time to call Apple while you still have 90 days of free phone tech support - U.S. iPod and Mac technical support: 1-800-APL-CARE (1-800-275-2273) if you have tried everything in Apple's Knowledge Base - iPod appears in Windows but not in iTunes

Message was edited by: CMCSK

Apple care was not able to help me at this time stating that their engineers are aware of the problem but have no resolve as of yet. It appears that windows is okay but Itunes is not working (with windows?) in some situation.

Here may be a possible solution for me. Please varify if you can.

In rechecking my hardware I have found that this laptop does not have USB2!
Is there a way to get around this in the likelihood that it is the issue of it not identifying properly ?