8 Replies Latest reply: Nov 12, 2009 8:44 PM by michaelsmind
Midas Vanderhand Level 1 Level 1
After upgrading to iTunes 9, my iPhone won't sync when I plug it it in. When I connect it, iTunes opens automatically and the phone/application will say it's syncing, but then after a couple of seconds it just stops and nothing has changed on the phone or my music library. I ran the syncing diagnostics test and it didn't detect any errors... Here's the message I got from it:

Microsoft Windows Vista x64 x64 Home Premium Edition Service Pack 1 (Build 6001)
Dell Inc. Studio XPS 1640
QuickTime 7.6.4
FairPlay 1.5.18
Apple Application Support 1.0
iPod Updater Library 9.0d11
CD Driver
CD Driver DLL
Apple Mobile Device
Apple Mobile Device Driver
Bonjour (118.5)

iTunes Serial Number 125C405DD5FE7227

Current user is an administrator.
The current local date and time is 2009-10-01 22:25:59.
iTunes is not running in safe mode.

Video Display Information

ATI Technologies Inc., ATI Mobility Radeon HD 4670

** External Plug-ins Information **

No external plug-ins installed.

iPodService is currently running.
iTunesHelper is currently running.
Apple Mobile Device service is currently running.

** iPhone/iPod Touch Sync Tests **

Sync tests completed successfully.

Any ideas what could be going on and how I can fix it? Thanks in advance for any help!

Dell Studio XPS 1640, Windows Vista, Intel C2D T9600 2.80GHz, 500 GB 7200 RPM HDD, 16" RGBLED 1080p display
  • Midas Vanderhand Level 1 Level 1
    Also, when I try to play the TV shows I have in iTunes, it says it can't play them because the original files can't be found... But I never did anything with the original files.
  • peter51143 Level 1 Level 1
    We have 2 iPhones and two computers, one Mac and a PC. We recently downloaded iTunes v9 and now iTunes cannot “see” either of our phones on either computer. I have contacted Apple by phone and spent over an hour trying to resolve this connection problem. The Apple rep suggested that the issue might be in the “dock” and recommended I take the phones to iPnone supplier. Incidentally I can charge the phones using the “dock” which suggests that the “dock” is not the issue.

    The iPhone supplier connected one one phone to his Mac computer and it immediately connected to and “saw” the phone. Interestingly, the supplier was only running iTunes v8. The supplier suggested there was a “patch” for iPhone to operate with itunes v9. Is this correct and if so how do I get it.

    So my problem is that I cannot ever get to the stage of "syncing".

    I have also noted on several “chat” sites people have had problems with iPhone and iTunes v9 connectivity.

    Help!!!! please!!!
  • Midas Vanderhand Level 1 Level 1
    I'm also having lots of fail when I try to play music on iTunes. It will play the first song fine, but then all the other songs after the one I just played get little exclamation points next to them and they won't play because iTunes thinks it can't find the original files (sort of like the problem above with the TV shows).
  • Midas Vanderhand Level 1 Level 1
    Aghhhh! I tried restoring the phone, and it deleted everything on it and now it won't put it back on! My iPhone has lost about 80% of its usefulness. At least now it gives me an error message when I try to sync it...


    Does anyone have any idea at all what is going on? Please? The "geniuses" at the local Apple Store have a waiting list of like five days, and I really don't want to have to wait that long to listen to my music.
  • Midas Vanderhand Level 1 Level 1
    I just reinstalled iTunes and it still does the same thing.
  • Midas Vanderhand Level 1 Level 1
    I moved some stuff from my library onto my external hard drive and put it on my old computer, and when I plugged my iPhone into that computer it's syncing just fine (only it's taking forever, since iTunes deleted several GB worth of stuff). That computer has an older version of iTunes (8.0.23). That must mean the problem lies with iTunes 9 and not my phone.

    Message was edited by: Midas Vanderhand
  • KamikazeKunze Level 1 Level 1
    I am having the exact same issue when my Compaq F700
    clean install Windows 7 64bit
    I copied over my iTunes folder from BU drive and iTunes itself is working great.
    It just quits syncing after a few seconds. no changes to the iPhone.

  • michaelsmind Level 1 Level 1
    I think this is an I-Tunes 9 bug. I'd go back to an older version of I -tunes and they are available, and see what happens. I had similar problems as my virus program thought i tunes was a bug and everything went in the toliet, Finally when I turned off my firewall (temporarily) it worked fine, the supposedly fixed that bug. Look around on all the posts and when you see alot of similar problem such as what is happening with Win 7 right now, you can usually find a solution.