Previous 1 2 Next 27 Replies Latest reply: Jan 15, 2010 4:53 PM by iphone3Gguy
wags317 Level 1 Level 1
Every since I upgrade to iTunes 9.0.1, anytime I would connect my iPhone 3GS and switch tabs under the iPhone entry iTunes would crash. So I decided to removed all the iTunes software and reinstall it. After I completed the install everything seems to work fine, iTunes dosen't crash anymore. However, I now have noticed that when I connect my iPhone it no longer appears as a device in windows explorer or in "Scanners/Cameras" under windows control panel anymore. so I can't copy my photos off the phone. I have tried different usb ports and uninstalling the "Apple Mobile Driver" but so far nothing has worked. Any other suggestions?

Custom Built PC, Windows Vista
  • animusic Level 1 Level 1
    I am also having this problem, it occured once I synced my phone to iTunes 9.0.1, I even reinstalled the "Apple Mobile Driver" and restored my iPhone and still no luck, I even tried a other computers and still no luck. Anyone with a solution to this problem?
  • y3m3th Level 1 Level 1
    Similar problem here. Itunes are working and syncing but windows doesn't show iphone in explorer.
  • MOAIS Level 1 Level 1
    I am having the same issue. I have had it in previous Itunes releases AND on multiple windows operating systems. (Win XP Pro (32 bit), Vista (64 bit) AND Win 7(64 bit))

    I just did an experiment and when I totally uninstall ALL of the apple software Itunes, Apple Mobile Device, App Helper all of it. The iphone shows up in Win explorer and works fine. Able to copy pics from phone to my PC and delete from phone. But when I reinstall Itunes et al. The iphone stops showing up in the explorer and I have no way to remove pics from my iphone. This has been happing for a while, but I could not identify the issue. Now I know that it is being caused by something that is installed with Itunes most likely the Apple mobile device USB driver. This is insanely annoying would LOVE to get it fixed or explained by apple ASAP. Thanks!
  • john wilkes Level 1 Level 1
    Ditto. I can sync to iTunes, and copy pictures using the Microsoft Camera and Scanner Wizard - but in a random order that's unrelated to the photo-taken date. None of the other programs I have (e.g., Picasa) can access the phone.

    Apple?
  • animusic Level 1 Level 1
    Ok, so it seems like a problem in iTunes based on what you are saying MOAIS, I originally thought it was iTunes that is causing the problem since it stopped showing after 9.0.1, what version of iTunes and iPhone OS are you using, the latest?

    My guess to why it's not working is the updates in the iTunes where you are able to customize the Home Screens and the the iPhone Configuration Utility.
  • Lawrence Finch Level 8 Level 8
    expertise.macosx
    Mac OS X
    Connect the phone while there are photos in the camera roll, then open My Computer and find the phone. Right click on it, choose Properties, then click the Events tab. You can then set Picasa to import photos on the "Camera Connected" event.
  • FITFlyer98 Level 1 Level 1
    Lawrence Finch wrote:
    Connect the phone while there are photos in the camera roll, then open My Computer and find the phone. Right click on it, choose Properties, then click the Events tab. You can then set Picasa to import photos on the "Camera Connected" event.



    I have the same problem and the camera does not show up under my computer.
  • Lawrence Finch Level 8 Level 8
    expertise.macosx
    Mac OS X
    I don't think you have the same problem as John (who I was responding to) as he says he CAN copy photos using the MS Camera Wizard.
  • Rekd Level 1 Level 1
    I too have the same problem with all of my computers (Mac & PCs) and it started mid-September after an iTunes upgrade.
  • Ellis Z Level 2 Level 2
    I am having the same problem as well. The iPhone doesn't show up under "my computer". What now? I'd like to be able to pull the pics off of the iPhone.
  • Sponge-e-bob Level 1 Level 1
    I am starting to wonder what to do with this problem. I do have it as well, and the cause is exactly the same : iTunes 9.0.1 + iPhone OS 3.1.2 updates.

    As other people mentioned already, the workaround is third party apps... And the solution would be a new iPhone OS update ?

    I read in another post that 3.1.2 did not raise any problem, maybe we can start by this one then ? Not being able to take the pictures of the camera roll is rather impairing for me. And no I am not going to either pay for a 3rd party app or mail myself a few thousand photos
  • Lawrence Finch Level 8 Level 8
    expertise.macosx
    Mac OS X
    I had no problem before or after the update to either iTunes or 3.1.2. While there are few people reporting this problem, the number is tiny compared to other problems reported with the update. So it is likely something specific to your PC and not a general problem with 3.1.2 or 9.0.1.

    Have you tried completely removing iTunes (http://support.apple.com/kb/HT1925?viewlocale=en_US), rebooting, and reinstalling from a fresh download? Be sure to disable your antivirus during the installation, as it can block installation of the iPhone drivers.
  • bkbooth11 Level 1 Level 1
    Hey,
    I tried connecting my iPhone to a friends Mac and I wasn't able to see the photos in iPhoto either.

    I have solved the problem though, well not me really, I found it in one of the other threads on here about not being able to see the iPhone on iPhoto.

    Go through your Camera Roll and get rid of all the pictures in there that weren't taken with the iPhone camera, I had pictures in there that people had sent me via MMS and pictures that I had downloaded from e-mails. I e-mailed myself any important pictures and deleted the rest, leaving just all the photos I had taken with the iPhone camera. Connected to the computer and the iPhone is showing in My Computer again.

    Hope this helps everyone here.
  • FITFlyer98 Level 1 Level 1
    bkbooth11 wrote:
    Hey,
    I tried connecting my iPhone to a friends Mac and I wasn't able to see the photos in iPhoto either.

    I have solved the problem though, well not me really, I found it in one of the other threads on here about not being able to see the iPhone on iPhoto.

    Go through your Camera Roll and get rid of all the pictures in there that weren't taken with the iPhone camera, I had pictures in there that people had sent me via MMS and pictures that I had downloaded from e-mails. I e-mailed myself any important pictures and deleted the rest, leaving just all the photos I had taken with the iPhone camera. Connected to the computer and the iPhone is showing in My Computer again.

    Hope this helps everyone here.


    Thanks bkbooth11 I did as you suggested and that fixed the problem. Hopefully they will patch that soon as it is rather inconvenient.
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