Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Can't restore files from Time machine backup?

I kinda successfully restored my files from Time Machine after a clean re-install of Snow Leopard (Time Machine thought they were new files, though, so backed up the 26 GB... waste of space), but now I'm trying to restore the files of the other user on the computer. In her pictures folder, I can't copy the iPhoto Library because I don't have permission to access it! The same problem occurred on my account too, but I was able to go to my Time Machine drive and manually change the permissions for the files I wanted, which doesn't work on her account.

I have made a Youtube video of the error:
http://www.youtube.com/watch?v=1__PdyAetVg

Can anyone assist me in restoring the files? That's all I need help in. Thanks 🙂

Mid-2007 2.4 GHz iMac 20" 7,1, Mac OS X (10.6.1)

Posted on Oct 4, 2009 2:19 PM

Reply
32 replies

Oct 4, 2009 4:03 PM in response to Kappy

Thank you for the links, but none of those describe my problem. I believe this guy ( http://discussions.apple.com/thread.jspa?threadID=2132503) has the same problem I do, but attempting to use the terminal command gives me "Permission denied" for all the files I try to copy.

Another thread on the same problem in the forums:
http://discussions.apple.com/thread.jspa?threadID=2164188&tstart=0

Message was edited by: wrongusername

Oct 4, 2009 7:17 PM in response to wrongusername

Was there a reason you erased the hard drive before installing Snow Leopard? That's rarely required or helpful.

When you first booted-up after the install, you should have been asked whether you already have a Mac, and been given the opportunity to "transfer" your settings, apps, users, and files. Is that how you did the first restore (the one that "kinda" worked)? If so, did you select everything?

If that's not what you did, how did you do that restore?

Have you made other important changes to your data since the install?

Oct 4, 2009 7:21 PM in response to Pondini

Pondini wrote:
Was there a reason you erased the hard drive before installing Snow Leopard? That's rarely required or helpful.


Yes...
http://discussions.apple.com/message.jspa?messageID=10340020#10340020
My iMac was freezing for no apparent reason and my hard drive was not detected by the install dvd.

When you first booted-up after the install, you should have been asked whether you already have a Mac, and been given the opportunity to "transfer" your settings, apps, users, and files. Is that how you did the first restore (the one that "kinda" worked)? If so, did you select everything?


Nope, I chose to transfer nothing. I wanted to start fresh and reinstall all my applications.

If that's not what you did, how did you do that restore?

Have you made other important changes to your data since the install?


While restoring from Time Machine, it asked for my password to "make changes" to the files. I have never before seen that while restoring files from Time Machine before I reinstalled Snow Leopard. That may have induced some permissions changes.

Oct 4, 2009 7:41 PM in response to wrongusername

By the way, the weird thing is, I can still browse my backed up files in Finder and open them in coverflow, quicklook, AND my Mac apps. The only thing is, I cannot copy the files to my desktop.

EDIT: Another perk is, I can access all the backed up files and folders in Finder, but in Time Machine, some of the same folders have a red circle with a minus sign in it on the lower right corner. I cannot restore the files/folders from either Finder or TM though.

Oct 4, 2009 7:44 PM in response to wrongusername

wrongusername wrote:

My iMac was freezing for no apparent reason and my hard drive was not detected by the install dvd.


I can see reinstalling OSX, but erasing everything is a last resort.

Nope, I chose to transfer nothing. I wanted to start fresh and reinstall all my applications.


The problem with that is, if you didn't set each user up exactly as before, you'll get permissions problems. Not only the user names, but the ID numbers used by UNIX must be the same.

At this point, I think you've only got two unattractive options:

1. If the last good backup is still on your TM drive, start over. Use the TM interface to delete the backup(s) you've made since the Snow Leopard install (see item #12 of the Frequently Asked Questions *User Tip* at the top of this forum.)

Erase your internal HD, install SL, then let the +Setup Assistant+ transfer everything (you could omit apps if you want to). The reason you have to delete your SL backups is, +Setup Assistant+ won't give you a choice of backups; it uses the last one.

2. Copy from the backups via the Finder. You will have all sorts of permissions issues with them, but at least you can get the data.

Oct 4, 2009 8:06 PM in response to Pondini

But if I transfer everything with the Setup Assistant, won't I once again be experiencing the problems I had? After a clean re-install of Snow Leopard, my Mac worked fine again (except for the TM trouble). So it probably had something to do with my old files.

EDIT: The second method is quite attractive to me, but unfortunately I cannot copy the files via the finder or TM. I can read them and open them, but I cannot copy them. Get Info reveals that my username (with a (Me) next to it) can supposedly "Read & Write," but I can only read right now. Is there any practical way, since I can read the files, to copy them?

Also, "_unknown" in the get info page has Read Only access to the file. I have custom access. I have never seen "_unknown" before, and once I change "_unknown"'s privilege to "Read & Write," it disappears from the name list!

Oct 4, 2009 8:07 PM in response to wrongusername

wrongusername wrote:
But if I transfer everything with the Setup Assistant, won't I once again be experiencing the problems I had?


If the problems were caused by your data. But that's extremely unlikely. It may have been an app, or, much more likely from your description, something corrupted in the Leopard OS. That's one of the problems with upgrading a sick system without knowing what or where the causes are. It's a bit like a brain surgeon operating on himself: if he isn't in tip-top shape to start with, his condition is likely to change, and not for the better.

Most of us would have recommended first simply doing a +*Repair Disk+* on your internal HD; if that didn't help, installing the "combo" Leopard update; if that didn't work, doing an +Archive and Install+ and re-installing the "combo."

After a clean re-install of Snow Leopard, my Mac worked fine again (except for the TM trouble). So it probably had something to do with my old files.


Probably not. Much more likely OSX was somehow damaged. And you got a whole new one.

How come I could read the files on my external HD and yet not be able to copy the files?


Time Machine uses special "deny everybody everything" permissions on it's backups, among other things, in an attempt to keep us mere mortals from moving, changing, or deleting things and corrupting them.

Oct 4, 2009 8:39 PM in response to Pondini

I'll try out reinstalling the OS again. Would I need to wipe out the hard drive again?

I booted from the Windows partition, installed Mac Drive 8, and... all my Mac-formatted drives and partitions appeared in "My Computer" EXCEPT for my Time Machine drive. I could copy the files from my Macintosh HD as I liked to (and copy files from my bootcamp partition to my Mac-partition as I liked to); I could browse all the user folders without permissions restrictions; and for all those goodies, my TM drive does not appear! Argh...

Oct 4, 2009 8:58 PM in response to wrongusername

wrongusername wrote:
I'll try out reinstalling the OS again. Would I need to wipe out the hard drive again?


Now you're worried about erasing? But yes, this time, since we don't really know what's there and with what permissions, and in what condition, erase your OSX partition.

You might as well do a +*Repair Disk+* (not permissions) on your TM drive while you're at it.

I booted from the Windows partition,


I really love it when we first find out there are (at least) two partitions in your EIGHTH post. Are there any other little tidbits you've left out?

How many partitions are there, and how big is each one?

installed Mac Drive 8, and... all my Mac-formatted drives and partitions appeared in "My Computer" EXCEPT for my Time Machine drive. I could copy the files from my Macintosh HD as I liked to (and copy files from my bootcamp partition to my Mac-partition as I liked to); I could browse all the user folders without permissions restrictions; and for all those goodies, my TM drive does not appear! Argh...


I don't do Windoze, so have no idea.

Oct 4, 2009 9:21 PM in response to Pondini

Pondini wrote:
You might as well do a +*Repair Disk+* (not permissions) on your TM drive while you're at it.


Already did that a long time ago... Nothing wrong with the TM drive

I booted from the Windows partition,


I really love it when we first find out there are (at least) two partitions in your EIGHTH post. Are there any other little tidbits you've left out?

How many partitions are there, and how big is each one?


lol... I didn't realize that it was something that I should've included...

2 partitions...
Windows XP--34.23 GB capacity
Mac OS SL--285.48 GB capacity

A potential tidbit...
I have a Vista laptop (hey, at least Vista looked way cooler and prettier than Tiger when you saw it for the first time in your life in 2007...) with lots of unused space. Going to try Mac Drive 8 on my laptop as a last resort to another reinstall... lol :P

Oct 5, 2009 12:46 PM in response to wrongusername

Hello,

First of all I have to disagree with Pondini. If you have a system running for over a year and tried different applications, tools and shareware, your system gets compromised. Of course not always but if you use your mac on a daily basis it'll probably happen.

A clean install is very refreshing and gives you back a fast and snappy operating system.

I did the same thing last week, clean install of Snow Leopard. Unfortunately without knowing about the time machine issue.

After some research a very easy solution presented.

Use the Terminal!

cp -R source "destination"

It copies everything without the annoying permission error.

You can even drag the source folder from your time machine backup folder into the terminal.

For example:
cp -R /Volumes/BACKUP/Backups.backupdb/MK\ MBP/2009-09-29-141056/Macintosh\ HD/Users/mbluhm/Documents/DOC "/Users/mb/Documents/DOC"

This simple solution saved my day!

Hope it helps.

All the best.

Can't restore files from Time machine backup?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.