How do I post feedback?

Question

How do I post feedback?

I posted feedback on Safari 4.0.3 in the Safari forum, but it was deleted because I was offering feedback. From the Terms of Use:

Constructive feedback about product features is welcome as well.

I was directed to the Product Feedback page, but there is no option for Safari.

So I'm confused. The Terms of Use say that feedback is welcome, but a post containing feedback is deleted. How do I offer feedback for discussion?

PowerBook G4, Mac OS X (10.4.11)

Posted on Oct 4, 2009 6:44 PM

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Answer 1

Best reply

deggie

Level 10

167,177 points

Oct 4, 2009 6:55 PM in response to Mackie Messer 2

Send it here:
http://www.apple.com/feedback/macosx.html

And under feedback area select Internet/Web

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Answer 2

Oct 4, 2009 7:06 PM in response to deggie

Thank you. I've provided feedback there.

I'm still confused as to why my post was deleted, when the TOS say that feedback is welcome. I'd like to hear how other users feel about two changes.

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Answer 3

TildeBee

Level 7

31,917 points

Oct 4, 2009 7:57 PM in response to Mackie Messer 2

Mackie --
If you posted in the Safari forum, I hope this will make sense to you.
When you post for help in any of the forums you should be asking, or giving technical help.
(except this one, Feedback About Discussions.
This one is about how the Boards can be more effective.)

So, if you were upset about Safari,
you could post there, and say something like:

+I'm having problems with (fill in the blank).+
+These are my specs: (fill in the blank).+
+This is when it happens: (fill in the blank).+
+Can anyone help?+

However, if you posted something like
+"Safari is a POS."+
Then it will be deleted.

Do you need anymore help or advice?
Cause this is a user-to-user forum.
We're all just other Mac users.
And we love to help.

Message was edited by: ~Bee

Message was edited by: ~Bee

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Answer 4

Oct 4, 2009 8:02 PM in response to TildeBee

Hello, Bee.

No, I didn't say that 'Safari was a POS'.

And it really isn't a technical problem. All I said was that I liked the Reload button on the left, where it used to be; and that the progress bar was useful to me, whereas the ubiquitous 'clock' icon does not provide useful information.

So is this the appropriate forum for stating and receiving opinions?

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Answer 5

ali brown

Level 7

26,493 points

Oct 4, 2009 8:10 PM in response to Mackie Messer 2

Hi Mackie!

I'm not judging, just expanding on Bee's comments.

The title of the deleted Topic: "What I don't like about Safari 4.0" makes me suspect the content may have been questionable regarding the Apple Discussions Use Agreement which also states:

"2.1.2 Discussions of Apple policies or procedures or speculation on Apple decisions."
and "2.2.3 Post constructive comments and questions. Unless otherwise noted, your Submission should either be a technical support question or a technical support answer."

Additionally "I'd like to hear how other users feel about two changes." could have been a violation of "2.1.4 Do not post polls or petitions or links to same."

ali b

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Answer 6

capaho

Level 4

3,673 points

Oct 4, 2009 8:20 PM in response to Mackie Messer 2

I'm still confused as to why my post was deleted....

That's because it's a confusing process. Just keep in mind that the standards of normal discourse don't apply here, so take it in stride when your comments are stricken from the record. Don't take it personally and don't try to make sense of it, otherwise you may find the Apple Discussions to be an exasperating experience.

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Answer 7

Oct 4, 2009 8:21 PM in response to ali brown

Hello Ali,

Hm. I'm used to another (general) forum where such a title would be acceptable. The content was (and I don't remember it verbatim, but I had two numbered points) just the things I said to Bee, preceded by a statement that I'd installed the new version.

I don't see that any polling was taking place, as there is a difference between soliciting opinions and taking a poll. This is the way I thought it would work: I would point out the two things I didn't like about the new version. Others would respond (if they wanted to) and say, 'Yeah, I felt the same way' or 'No, I prefer it this way.' Then perhaps someone would mention other features of the new version, which would be helpful to me and others who don't know all of the ins and outs of the program.

I apologise if anyone took it the wrong way. I just thought I was giving feedback, and that discussion would ensue.

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Answer 8

Limnos

Level 10

411,223 points

Oct 4, 2009 9:57 PM in response to Mackie Messer 2

This isn't obvious but one thing to keep in mind is the forums are almost exclusively an end-user to end-user. In other words, the Apple employees who design and program don't frequent the forum. Who knows, maybe they still browse it a bit and never ever post, but I wouldn't rely upon any comment in Apple Discussions made about features to actually make it back to anybody who can do anything about it (send a comment through the contact website). People still often make such comments and they aren't usually removed so I don't know why yours was unless it was worded poorly.

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Answer 9

deggie

Level 10

167,177 points

Oct 5, 2009 4:26 AM in response to Mackie Messer 2

No, there really isn't any difference between soliciting opinions or taking a poll, that is just a poll masquerading under another name. Don't worry about it, post your feedback to Apple and move on.

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