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Cannot access the Itunes Store

2705 Views 5 Replies Latest reply: Nov 21, 2009 9:20 PM by KazBash RSS
JAMWood Calculating status...
Currently Being Moderated
Oct 4, 2009 5:32 PM
I am having difficulty in accessing the Store. When loading through ITunes Store on the side bar,the access stalls when half way through loading.
I can get in via "My Account" and can get Aps Store, Podcasts, Audio Books and Itune U but not Music Movies or TV Shows.

Despite numerous emails to Itunes support, I have has no success and progressed no further. Last week I had my computer checked by a Techie to see if there were any issues. He found none.
My computer is hard wired to a Linksys Wireless broadband Router which is connected to a Motorola Surfboard Cable Modem. I use CA Internet Security Suite.
I have disabled Firewalls (window and CA) direct connected to the Modem bypassing the rooter. I have enabled Itunes in permissions in CA and windows security.
I can connect with no trouble through my network with my laptop to Itunes Store.
It appears that this problem is very common in the various Itunes thrreads, yet Itunes cannot come up with a definitive answer.

Below are my stats:

Microsoft Windows XP Professional Service Pack 3 (Build 2600)
ASUSTek Computer INC. P5L-MX
QuickTime 7.6.4
FairPlay 1.5.18
Apple Application Support 1.0
iPod Updater Library 9.0d11
CD Driver
CD Driver DLL
Apple Mobile Device
Apple Mobile Device Driver
Bonjour (118.5)

iTunes Serial Number F9677F5BC872CED8

Current user is an administrator.
The current local date and time is 2009-10-05 10:56:22.
iTunes is not running in safe mode.

Video Display Information

NVIDIA GeForce 7100 GS
Intel(R) 82945G Express Chipset Family

** External Plug-ins Information **

No external plug-ins installed.

iPodService is currently running.
iTunesHelper is currently running.
Apple Mobile Device service is currently running.

** Network Connectivity Tests **

Network Adapter Information

Adapter Name: {E0666DEF-35CD-4861-90BB-93B63D4CC6FE}
Description: Attansic L1 Gigabit Ethernet 10/100/1000Base-T Adapter - Packet Scheduler Miniport
IP Address:
Subnet Mask:
Default Gateway:
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Mon Oct 05 10:34:39 2009

Lease Expires: Tue Oct 06 10:34:39 2009

DNS Servers:

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled

Firewall Information

Windows Firewall is off.

Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.(Despite this access stalls)
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
Last successful store access was 2009-10-05 10:33:23.

** CD/DVD Drive Tests **

LowerFilters: PxHelp20 (, Pfc (,
UpperFilters: incdrm (, InCDPass (, GEARAspiWDM (,

D: PIONEER DVD-RW DVR-118L, Rev 1.01
Audio CD in drive.
Found 14 songs on CD, playing time 45:51 on Audio CD.
Track 1, start time 00:02:00
Track 2, start time 03:04:00
Track 3, start time 06:36:00
Track 4, start time 08:29:00
Track 5, start time 13:35:00
Track 6, start time 16:42:00
Track 7, start time 19:36:00
Track 8, start time 24:04:00
Track 9, start time 26:53:20
Track 10, start time 29:21:20
Track 11, start time 32:27:20
Track 12, start time 36:24:60
Track 13, start time 39:12:00
Track 14, start time 42:03:35
Audio CD reading succeeded (check for old firmware).
Get drive speed succeeded.
The drive CDR speeds are: 8 16 24 32 40.
The drive CDRW speeds are: 8.
The drive DVDR speeds are: 8.
The drive DVDRW speeds are: 8.

Writing CD text is turned on in the preferences. If you’re having problems burning CDs, try turning this preference off.
The last failed audio CD burn had error code 4900(0x00001324). It happened on drive D: HL-DT-ST DVDRAM GSA-4167B on CDR media at speed 8X.
PC Intel Dual Core, Windows XP, HELP
  • edpmiller Calculating status...
    Currently Being Moderated
    Oct 4, 2009 6:14 PM (in response to JAMWood)
    I downloaded Version 9 and cannot access the Itunes Store correctly. The format of the store on my screen is not correct. Everything is hyperlinks instead of icons. Most of the hyperlinks do not work and I cannot search for anything. Been on the phone with Apple for 3 hours today with no resolution. Everything worked fine with version 8.
  • kandkmurray Calculating status...
    Currently Being Moderated
    Nov 4, 2009 7:13 PM (in response to edpmiller)
    I have the same problem. Please let us know if you are able to get a solution out of Apple. They are usually more competent than this.
    Dell XPS M140
  • kandkmurray Level 1 Level 1 (10 points)
    Currently Being Moderated
    Nov 6, 2009 12:48 PM (in response to edpmiller)
    I had this problem and it was with the internet security suite I use, CA Security. It is not the firewall but the Parental Controls tool. When I switched my login to Admin, suddenly the iTunes Store started working.
    Dell XPS M140
  • KazBash Calculating status...
    Currently Being Moderated
    Nov 20, 2009 8:16 PM (in response to JAMWood)
    I too cannot access the Itunes store. The bar stalls half way across and then displays art all down one side with hyperlinks that dont work.Finding/searching for music is not there and no way to purchase anything.Does anyone have a solution to this one.
    Thermaltake, Windows Vista
  • KazBash Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 21, 2009 9:20 PM (in response to kandkmurray)
    You are a champion!! Your solution has worked - thank you.
    Thermaltake, Windows Vista


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