I'm getting this message "Unsupported Image Format" on a maroon background in place of the master image for some files, although the previews display properly. It seems to be files form certain cameras only, as well as scanned images. I just swapped hard drives and upgraded to Snow Leapord, reloaded Aperture from scratch and moved the image library back into it. That didnt work so I tried restoring the entire librar from a vault. Still no luck. Any suggestions would be appreciated.
the dreaded maroon screen is probably the most persistent problem encountered with Aperture; I've had multiple episodes of it. My conversations with Apple techs indicate Apple doesn't have a handle on it. Check the archives; unfortunately you probably won't find a silver bullet in there.
The 7D isn't supported yet. Nothing you can do right now but use Canon's software.
Unless Adobe's DNG converter can recognize them in which case you can use it to convert the 7D files to DNG (non-linear!) and import those into Aperture.
No ETA on when 7D will be supported; Apple doesn't typically comment.
This is a bit involved so hang in there.
My Unsupported format notice corresponded to low battery on my camera. When I was shooting with a low battery (not dead), it still would run auto-focus on a 400mm. It seemed to be writing ok, but... when I tried to load and work on those frames I got hundreds of "UNSUPPORTED FILE FORMAT". Sometimes the preview image would momentarily flicker, then the frame preview in aperture would go red with the "UNSUPPORTED FILE FORMAT" notice would appear.
If you must get your photos and the card has been reformatted you have two options;
One is in the card and the other is in Aperture;
CARD----if the card has been reformatted but NOT reshot or filled you can pretty easily retrieve everything that hasn't been written over using a program like "Image Rescue" by www.lexarmedia.com You can buy it, download and use it in minutes. (It doesn't need to be a lexar card it worked on all the cards I've ever used in the 5D). Authorize the the program, shut it down, then mount the card to the desktop and reopen Image Rescue.
It will ask what you want to call the retrieved files and WHERE to put them. Don't use the desktop make a folder somewhere and aim the retrieved files there. BEFORE you click "Recover Images" go to the dialog pulldown menu to the right and click "Extensive Search" not "High Level Search". "Select Card you must point it to the card you want to search. select Folder, like I said put it anywhere but not you desktop, and inside a folder. Click Recover. It will first find the images then you have to put them somewhere. It will take a while so have diner, walk the dog whatever. Be sure the images are in a folder, not just "found" before you exit Photo Rescue. Drag this new folder somewhere like Photo-Mechanic and toss out the unwanted images.
You likely won't have all the images but you should have something to work.
APERTURE --If the shoot is essential and not reshootable, exit Aperture, do a "spotlight" search for "Aperture Library", then click "Show All". You'll get a complete list of your libraries (NOT projects). Click it opens the "Aperture program, but instead right-click or control click so the a contextual menu appears the third item is "Show Package Content" click that and get a complete list of the Aperture projects within that library. DON'T drag the project off. Click drag and DUPLICATE it to a second location making sure the original folder/project remains in Aperture.
With the new(second), folder outside Aperture. Go to the desktop and make a new file (this is a third folder and it is empty) call it "Retrieved", or something like that. Point you cursor over the duplicated aperture project folder (the one that is OUTSIDE the Aperture Library). Again right-click for "OPEN ENCLOSED FOLDER" instead of "Open" program. You will see a folder corresponding to every single image you shot. Drag all of these folders to your "Retrieved Folder" Then drag this newly filled folder into iPhoto. iPhoto will drill down inside all those folders and extract anything usable. You can then export all those images from iPhoto in a batch and use them Aperture, PhotoShop or where-ever. You will NOT have the full functionally of a RAW file. You may have only a 400-500k jpeg (and a 40kthumbnail) but you will have something, hopefully usable.
Good Luck.
Sounds like a plug for the workflow of copying all of the images from a card reader to the HDD prior to importing images into Aperture. Serves a few purposes, avoids issues with importing from a camera, gives you a backup or your images prior to doing the import. Additionally there have been issues with card readers, this method means that only the finder is moving files from one place to another, this is reported as being a plus in the workflow.
I had this happen recently, a few images showed the 'unsupported image format' message, even though the camera is supported.
With Aperture closed, simply press ALT+COMMAND and double click the Aperture or a Library icon and then click on 'Rebuild Library' at the request. It will take some time depending on the size of your library, but it should resolve your problem.
Having the same issue looking at RAW images taken with a Canon G10 after Snow Leopard upgrade. Rebuilding library didn't work, but thanks for the suggestion. Wish Apple would acknowledge/fix this!
I read the Aperture 2 specs from Apple to make sure it (Aperture 2) would work with the RAW files from my new camera. Apple's literature assured me Aperture 2 would import files from all the major camera manufacturers. They especially pointed out Nikon and Canon.
My camera's raw files are in the CR2 format. Apple's Aperture 2 program doesn't recognize this format. It says "Unsupported Image Format" when I try to import these raw files.
Are you KIDDING me? I went with Apple because they are THE company for photography and graphics-related work. How is it possible they don't support this file format -- which has been around for a while now -- from a major camera manufacturer?
I debated going with an Adobe software package instead of Aperture 2, but in the end thought Aperture 2 would be better on my MacPro to keep everything consistent.
Big mistake. I can't believe how badly Apple is dropped the ball on this one.
Anyone know of any updates I'm not aware of to fix this unforgivable snafu?
Further to my previous posting, ive had the 'unsupported image format' (only for some images) warning again, with some new G10 files. This time, rebuilding the library did not work.
Luckily the files were still on the SD card, so I just reimported them and they were fine.
I don't think this is a Snow Leopard issue, because i am on Tiger and get the same problem. I have also had the same issue with Canon G9 raw files.
One thing I have noticed is that the I only get the warning on files that are stored on an external USB drive. My 2nd internal drive has never had the issue and I keep the majority of files on there.
Cameron,
It would appear your reading skills need some work. Here's the link to Apple's page specifying which cameras' raw formats are supported:
http://support.apple.com/kb/HT3825
Feel free to point out the line that says the 7D is supported.
