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iTunes cannot connect to iPod touch. Unkown error

32812 Views 29 Replies Latest reply: Jan 15, 2010 12:02 PM by mela82 RSS
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MehulMistry Level 1 Level 1 (0 points)
Currently Being Moderated
Oct 6, 2009 2:27 AM
Hi
My girlfriend just got new iPod touch 32GB. The problem is when she tries to connect to her pc (Win XP, iTunes 9), iTunes shows an error message saying "iTunes could not connect to this iPhone because an unknown error occurred 0x8000065".

First of all, why does it says "iPhone"?
Secondly what could be the issue? I advised her to remove the iPod, close the iTunes, restart the PC and than connect it again, but it shows the same problem.

Any solutions please?

Thanks
Mehul
iPod touch 32gb, Windows XP, iTunes 9
  • ::Cam:: Level 1 Level 1 (0 points)
    It says "iPhone" because the iPod Touch software is exactly the same to the iPhone software apart from phone settings.

    Check your processes. There should be:
    iPodService.exe
    AppleMobileDeviceHelper.exe
    AppleMobileDeviceService.exe
    distnoted.exe (I think)
    727MHz, 512 RAM, Geting Upgraded Soon, Windows XP, iPod Touch 2nd Gen. 16 GB
  • luvlabs Level 4 Level 4 (3,610 points)
    The iPod is indicating that it needs to be restored - it is not going to work until it syncs with iTunes.

    I think you need to go one step further with iTunes:
    - using the control panel, remove iTunes, QuickTime, and Apple Mobile Device Services
    - restart the PC
    - Download and install the latest iTunes
    - plug the iPod in and let iTunes restore it

    If there are still errors when you connect the iPod, you need to see where there could be a USB device conflict. I would unplug all usb devices, restart the computer, and then plug the iPod back in. If that works, then plug in devices one at a time until you get a failure. Update the drivers for the offending device and you should be fine.
    iMAC, Mac OS X (10.6.1), 2G touch 3.1.1
  • luvlabs Level 4 Level 4 (3,610 points)
    Uninstalling iTunes does not remove the other software. You need to remove all three pieces. However, when you re-instal iTunes, it will install all of those pieces.

    Your iPod is telling you that it needs to be plugged into iTunes and restored. It will continue to display this until it is restored.

    You might find this link useful:
    http://www.apple.com/support/ipodtouch/troubleshooting/
    iMAC, Mac OS X (10.6.1), 2G touch 3.1.1
  • luvlabs Level 4 Level 4 (3,610 points)
    I think we are getting closer. Try the steps in this document: http://support.apple.com/kb/HT1808

    Also, make sure that your firewall and anti-virus are off when the touch tries to restore.
    iMAC, Mac OS X (10.6.1), 2G touch 3.1.1
  • luvlabs Level 4 Level 4 (3,610 points)
    So far I am not coming up with any more ideas. I suggest you return the iPod to the place you purchased it and exchange it for a new one.
    iMAC, Mac OS X (10.6.1), 2G touch 3.1.1
  • trishb83 Level 1 Level 1 (0 points)
    I got the same thing when i went to update...
    it said for 4.95 you can do all these things so i thought ok why not i got the usb to the logo stuck too i had to bring it to the apple store to have them restore it but i lost all my music i thought ok ill just re download the songs but now it says i need a software everytime i connect my ipod only i dont know what software they mean its so generic I am really upset b/c my ipod was working fine i didn't have any problems and now i have no music....
    Windows XP
  • luvlabs Level 4 Level 4 (3,610 points)
    Currently Being Moderated
    Oct 10, 2009 9:19 AM (in response to trishb83)
    Did you happen to turn off your anti-virus and firewall when you tried to update the OS? The iPod needs to call the Apple servers several times during the process and if your firewall blocked it, you get the problem you are seeing.
    iMAC, Mac OS X (10.6.1), 2G touch 3.1.2
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