iTunes cannot connect to iPod touch. Unkown error

Question

Level 1

10 points

iTunes cannot connect to iPod touch. Unkown error

Hi
My girlfriend just got new iPod touch 32GB. The problem is when she tries to connect to her pc (Win XP, iTunes 9), iTunes shows an error message saying "iTunes could not connect to this iPhone because an unknown error occurred 0x8000065".

First of all, why does it says "iPhone"?
Secondly what could be the issue? I advised her to remove the iPod, close the iTunes, restart the PC and than connect it again, but it shows the same problem.

Any solutions please?

Thanks
Mehul

iPod touch 32gb, Windows XP, iTunes 9

Posted on Oct 6, 2009 2:27 AM

Reply

Answer 1

MehulMistry Author

Level 1

10 points

Oct 6, 2009 3:29 AM in response to MehulMistry

Just an addition to above description, the iPod touch screen is always displaying a USB and iTunes icon even if it is not connected to the PC.

Any clues, what went wrong?

Thanks,
Mehul

Reply

Answer 2

::Cam::

Level 1

0 points

Oct 6, 2009 4:30 AM in response to MehulMistry

It says "iPhone" because the iPod Touch software is exactly the same to the iPhone software apart from phone settings.

Check your processes. There should be:
iPodService.exe
AppleMobileDeviceHelper.exe
AppleMobileDeviceService.exe
distnoted.exe (I think)

Reply

Answer 3

MehulMistry Author

Level 1

10 points

Oct 6, 2009 4:42 AM in response to ::Cam::

Thanks. I did check these, and these services are there. But I am still stucked with iPod screen showing "a USB plug and iTunes icon". already done following things....

1. Stopped and restarted Apple Mobile device service
2. Removed iTunes 9 and re-installed it.
3. Restarted iPod touch by pressing sleep/awake and home button. But still the screen "USB plug and iTunes icon" would't go off.

Its so disappointing..There's no excitmenet for the new toy now 😟

Please help.

Reply

Answer 4

luvlabs

Level 4

3,620 points

Oct 6, 2009 8:37 AM in response to MehulMistry

The iPod is indicating that it needs to be restored - it is not going to work until it syncs with iTunes.

I think you need to go one step further with iTunes:
- using the control panel, remove iTunes, QuickTime, and Apple Mobile Device Services
- restart the PC
- Download and install the latest iTunes
- plug the iPod in and let iTunes restore it

If there are still errors when you connect the iPod, you need to see where there could be a USB device conflict. I would unplug all usb devices, restart the computer, and then plug the iPod back in. If that works, then plug in devices one at a time until you get a failure. Update the drivers for the offending device and you should be fine.

Reply

Answer 5

MehulMistry Author

Level 1

10 points

Oct 6, 2009 10:21 AM in response to luvlabs

Hi
Will try this un-install again. But will not uninstalling iTunes, automatically remove Quicktime, Apple Mobile device service?

But could you please tell me,why my iPod keeps showing "USB connector and iTunes icon" image all the time, even if it is not connected to PC.

Thanks,
Mehul

Message was edited by: MehulMistry

Message was edited by: MehulMistry

Reply

Answer 6

luvlabs

Level 4

3,620 points

Oct 6, 2009 4:58 PM in response to MehulMistry

Uninstalling iTunes does not remove the other software. You need to remove all three pieces. However, when you re-instal iTunes, it will install all of those pieces.

Your iPod is telling you that it needs to be plugged into iTunes and restored. It will continue to display this until it is restored.

You might find this link useful:
http://www.apple.com/support/ipodtouch/troubleshooting/

Reply

Answer 7

MehulMistry Author

Level 1

10 points

Oct 6, 2009 10:05 PM in response to luvlabs

Thanks luvlabs. Will try this right away and update it here. Seeing the iPod screen that way from yesterday, I was really getting worried.

Thanks,
Mehul

Reply

Answer 8

MehulMistry Author

Level 1

10 points

Oct 7, 2009 3:26 AM in response to luvlabs

Ok... Uninstalling iTunes 9, Quick time and Apple Mobile Device service does not help either. Again after reinstalling iTunes 9, when I connect iPod touch, it is showing the same msg, "iTunes cannot to iPhone because an unknown error occured 0x8000065".

I have also tried removing all other USB devices.
Tried all the USB ports on my PC and it still does not work.

But just a note here to all, I don't think that USB ports have problem, as I tried to connect my iPod classic 120 GB, and it connected just fine without any problems.

Any more ideas or solutions please.

Thanks,
Mehul

Reply

Answer 9

luvlabs

Level 4

3,620 points

Oct 7, 2009 9:33 AM in response to MehulMistry

I think we are getting closer. Try the steps in this document: http://support.apple.com/kb/HT1808

Also, make sure that your firewall and anti-virus are off when the touch tries to restore.

Reply

Answer 10

MehulMistry Author

Level 1

10 points

Oct 7, 2009 10:21 PM in response to luvlabs

Hi...
Even this didn't worked. After step 6, I do get the apple logo on iPod and after that connect to iTunes image. But nothing comes up in iTunes on my PC. It still doesn't recognize my iPod touch.

Where else can there be problem? Will my antivirus software can be the culprit? But I can easily sync my iPod classic 120 GB, so I don't think antivirus should be a problem.

Any clues please... I have lost all the excitement for a new iPod tocuh 😟 😟 😟

Thanks
Mehul

Reply

Answer 11

luvlabs

Level 4

3,620 points

Oct 8, 2009 12:51 PM in response to MehulMistry

So far I am not coming up with any more ideas. I suggest you return the iPod to the place you purchased it and exchange it for a new one.

Reply

Answer 12

trishb83

Level 1

0 points

Oct 8, 2009 6:57 PM in response to MehulMistry

I got the same thing when i went to update...
it said for 4.95 you can do all these things so i thought ok why not i got the usb to the logo stuck too i had to bring it to the apple store to have them restore it but i lost all my music i thought ok ill just re download the songs but now it says i need a software everytime i connect my ipod only i dont know what software they mean its so generic I am really upset b/c my ipod was working fine i didn't have any problems and now i have no music....

Reply

Answer 13

MehulMistry Author

Level 1

10 points

Oct 9, 2009 2:43 AM in response to luvlabs

Hi
I went to an Apple store and know what? It just synced there fine. I asked the person why it didn't happened at my home PC, where I have done exactly the same thing which they did. To which he replied that there might be some problem with your PC (some software conflict :-(). I need to figure out now what could that be, as I am able to sync iPod classic but not touch.

Thanks,
Mehul

Reply

Answer 14

luvlabs

Level 4

3,620 points

Oct 10, 2009 9:19 AM in response to trishb83

Did you happen to turn off your anti-virus and firewall when you tried to update the OS? The iPod needs to call the Apple servers several times during the process and if your firewall blocked it, you get the problem you are seeing.

Reply

Answer 15

3 boys

Level 1

0 points

Oct 10, 2009 10:04 AM in response to MehulMistry

Has anyone fiqured out how to fix this issue? I have several ipod's 2 of which are ipod touches, they all sync. I just bought a ipod 64 gb and when I plug it in it just shows me the usb cable and itunes icon. I've tried all the suggestions here, should I return it to the apple store where I bought it? Thanks

Reply