Can't get back to main menu - help please

Question

Level 1

4 points

Can't get back to main menu - help please

Hello,

I've been listening to an audiobook. When it comes to the end of a part, it will automatically go to the next part but if there's a problem and it needs to be resumed, it will only play from the earlier part (hope that makes sense). Anyway, I'd like to manually select which part I play so that the resume function works but when I click on the menu button nothing happens. I can' get back to the main menu to the choose ANYTHING else.

It's been happening at random for the past few weeks - sometimes I can get to the menu and others I can't.

The fwd and bck buttons and pause/play buttons work but I just can't get to the menu. grrr.

Ipod Nano 16gb 5th gen, Windows Vista

Posted on Oct 10, 2009 5:14 PM

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Answer 1

Oct 12, 2009 4:47 PM in response to Kaetrin

First, try running through the Apple troubleshooting steps to see if that clears up the problem.

http://www.apple.com/support/ipod/five_rs/nano5gen/

Let us know if that works for you.

i

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Answer 2

Kaetrin Author

Level 1

4 points

Oct 15, 2009 4:32 PM in response to Kaetrin

I can't get the reset to work. The only way I can get back to the menu is to plug it in to the PC. Disconnecting from itunes seems to put it back to the main menu. That is a totally impractical way to get to the menu!!!

...today in the car, it totally changed from the audiobook I was listening to to a music track - I didn't touch anything and it went onto some sort of shuffle mode - I can't get it off the music now and onto the book again. I don't know what's happening. I think it's possessed...

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Answer 3

2workigo

Level 1

0 points

Oct 19, 2009 5:57 PM in response to Kaetrin

I am having the exact same probs, same ipod. I have tried all the troubleshooting. Cannot reset unless I connect it to PC. I have completely drained the battery and charged via PC. Restored three times. Nothing is working and I'm incredibly frustrated.

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Answer 4

MTBRADY

Level 1

0 points

Jan 17, 2010 11:18 AM in response to Kaetrin

I am having the same problem as well. Everything works until you try to back out of a menu. I cannot press and hold menu to get back to the main menu, I can not hit backup button to back out of menus to get back to main menu or even back to the last menu.

I know this usually happens when the iPod Nano (4th gen.) is locked. I have ensured it is unlocked, I have even changed the unlock password. I have restored to factory defaults. All with no luck.

Has anyone found an actual resolution to this problem yet?

Note: a regular reset of the Nano cannot be accomplished either (turn on off hold, then press and hold menu/select). I have also turned on the click sound for both speaker and headset to see if the buttons are registering when being depressed. They are not registering as being depressed even for a reset. This leaves only a reset option via plug in to my laptop.

Any resolution to this issue as of yet?

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Answer 5

Jan 17, 2010 1:34 PM in response to MTBRADY

Have you called iPod tech suppport? Every iPod comes with *complimentary, single-incident telephone technical support within 90 days of your iPod purchase.* If you also purchased AppleCare, then your warranty is etxtend for technical support and hardware coverage for two years from the original purchase date of your iPod.

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